TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from TURBO TAX GETS BETTER WITH AGE Have used for years and will continue. Very thorough and simple to use, think I’ve been using since TurboTax started. Confidence when hitting that send button
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo tax is super awsome Helped every step of the way with my questions and answers
Date published: 2021-03-17
Rated 5 out of 5 by from turbo tax is so easy We got married moved and sold property and bought property. Ugh! Turbo tax was so easy, step by step instructions, help tips, guiding us along the way!
Date published: 2021-03-17
Rated 5 out of 5 by from Awsome Easy Breezy for my first time filling my taxes myself.
Date published: 2021-03-17
Rated 1 out of 5 by from Don't use the online version! This is the first year I have used the online version and it is terrible! You do not get all of the extra schedules and information and are not able to see where the numbers on the forms feed from. As a CPA, I try to verify all the numbers feeding into the forms, and there were some that I could not, specifically I was taxed on some 529 withdrawals, and could not figure out why when my education expenses far exceeded what was withdrawn from the 529. IN the regular program you could pull up the tax form and click on the number you were trying to verify. In the online version, you can't even pull up any forms, just the final return, and only when you are about to file. Many supplementary forms that were included in the regular program in previous years were not included in the online program, such as the TAX History Report, Tuition Spreadsheet, Tuition Statements, Qualified Dividend and Capital Gains, and Foreign Taxes worksheets. I am not a tax accountant, but as a CPA I do prepare returns for my family members and do not like that the online version requires you to pay for each return filed as opposed to the download which allows you to file 5 returns. I also did not like that I could not print a copy of the return until the filing fee was paid. I want to be able to print the report so I can review it well before I am ready to file. But I have to go all the way to the very end of the process to print it so I can review it, go back and make changes, and then go all the way back through the final review and signature process before I can actually file. What a chore!!! I also did not like that you have to set up a different account for each return, and cannot work on them simultaneously. I usually do 4 or 5 returns each year in total. With the regular program i could easily switch between returns and work on them simultaneously. Now I have to manage 4 accounts with 4 different passwords, with four different fees!! I have filed my return and my father's. Now I have to finish my kids returns. My daughter moved twice after graduating from College last year and has income in 2 states that require state returns. I will be spending more on filing fees than what she gets back in refunds!!! I usually buy the program at Best Buy or Walmart, but this year the retailers said you could only use the online program. When I went to the website, I did not see the option of downloading the program, only to use the online version. I have been using Turbo tax for over 10 years and this is the first year I can truly say I was very very disappointed in the product.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Tax is Awesome LaLani was professional and courteous! I wish all reps were this accommodating! She helped us get way more than I originally received, plus more benefits later for SSN. Thank you Tax Turbo!
Date published: 2021-03-17
Rated 3 out of 5 by from TurboTax was helpful This year I had many issues with turbo tax and I was not satisfied for a while.. I had to make calls to get assistance. The program kept freezing on certain screens, and for several days wouldn't allow me to finish my state filing. Also had many issues with the stimulus money worksheet and was unable to get answers. I kept getting charges increasing through turbo tax and paid out between both federal and state over $190 when turbo tax advertises differently. Not friendly this year at all.
Date published: 2021-03-17
Rated 5 out of 5 by from Great Package First time for me but it was easy to follow. Great package.
Date published: 2021-03-17
Rated 4 out of 5 by from 2020 Tax Return In general Turbo Tax Deluxe was easy to use. Downloads and Updater were slower than in previous years.
Date published: 2021-03-17
Rated 5 out of 5 by from Amazing Super easy to use and cheap! Thank you turbotax for helping me!
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 5800
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TURBO TAX GETS BETTER WITH AGE Have used for years and will continue. Very thorough and simple to use, think I’ve been using since TurboTax started. Confidence when hitting that send button
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo tax is super awsome Helped every step of the way with my questions and answers
Date published: 2021-03-17
Rated 5 out of 5 by from turbo tax is so easy We got married moved and sold property and bought property. Ugh! Turbo tax was so easy, step by step instructions, help tips, guiding us along the way!
Date published: 2021-03-17
Rated 5 out of 5 by from Awsome Easy Breezy for my first time filling my taxes myself.
Date published: 2021-03-17
Rated 1 out of 5 by from Don't use the online version! This is the first year I have used the online version and it is terrible! You do not get all of the extra schedules and information and are not able to see where the numbers on the forms feed from. As a CPA, I try to verify all the numbers feeding into the forms, and there were some that I could not, specifically I was taxed on some 529 withdrawals, and could not figure out why when my education expenses far exceeded what was withdrawn from the 529. IN the regular program you could pull up the tax form and click on the number you were trying to verify. In the online version, you can't even pull up any forms, just the final return, and only when you are about to file. Many supplementary forms that were included in the regular program in previous years were not included in the online program, such as the TAX History Report, Tuition Spreadsheet, Tuition Statements, Qualified Dividend and Capital Gains, and Foreign Taxes worksheets. I am not a tax accountant, but as a CPA I do prepare returns for my family members and do not like that the online version requires you to pay for each return filed as opposed to the download which allows you to file 5 returns. I also did not like that I could not print a copy of the return until the filing fee was paid. I want to be able to print the report so I can review it well before I am ready to file. But I have to go all the way to the very end of the process to print it so I can review it, go back and make changes, and then go all the way back through the final review and signature process before I can actually file. What a chore!!! I also did not like that you have to set up a different account for each return, and cannot work on them simultaneously. I usually do 4 or 5 returns each year in total. With the regular program i could easily switch between returns and work on them simultaneously. Now I have to manage 4 accounts with 4 different passwords, with four different fees!! I have filed my return and my father's. Now I have to finish my kids returns. My daughter moved twice after graduating from College last year and has income in 2 states that require state returns. I will be spending more on filing fees than what she gets back in refunds!!! I usually buy the program at Best Buy or Walmart, but this year the retailers said you could only use the online program. When I went to the website, I did not see the option of downloading the program, only to use the online version. I have been using Turbo tax for over 10 years and this is the first year I can truly say I was very very disappointed in the product.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Tax is Awesome LaLani was professional and courteous! I wish all reps were this accommodating! She helped us get way more than I originally received, plus more benefits later for SSN. Thank you Tax Turbo!
Date published: 2021-03-17
Rated 3 out of 5 by from TurboTax was helpful This year I had many issues with turbo tax and I was not satisfied for a while.. I had to make calls to get assistance. The program kept freezing on certain screens, and for several days wouldn't allow me to finish my state filing. Also had many issues with the stimulus money worksheet and was unable to get answers. I kept getting charges increasing through turbo tax and paid out between both federal and state over $190 when turbo tax advertises differently. Not friendly this year at all.
Date published: 2021-03-17
Rated 5 out of 5 by from Great Package First time for me but it was easy to follow. Great package.
Date published: 2021-03-17
Rated 4 out of 5 by from 2020 Tax Return In general Turbo Tax Deluxe was easy to use. Downloads and Updater were slower than in previous years.
Date published: 2021-03-17
Rated 5 out of 5 by from Amazing Super easy to use and cheap! Thank you turbotax for helping me!
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 5800