TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not worth the money I had a very uncommon and specific tax situation. The first Turbo Tax tax expert I reached out to did not really know how to help, which is fine. I know it is uncommon, but would have been nice to maybe be referred to someone who did. Ultimately, I got a friend who is a CPA and does taxes for a living to help me. While he did not fully know the answer either, we investigated and figured out that we needed to override the automatic import of the federal return into the state return -- basically, I have income that is taxable at the federal level but not at the state level. We reached out to Turbo Tax again and the "expert" did not really know how to override it. Again, fine, but refer us to someone who does. Instead, we were hung up on (no goodbye, nothing) and yet the expert was still viewing my screen and we had to manually end it. We also requested a call back while the expert was still viewing the screen and did not receive one. We ended up filing my state return through the state's website and only filing federal through Turbo Tax. Ultimately, Turbo Tax's tax "experts" should be trained to 1. frankly acknowledge if they do not know the answer rather than circumlocuting it, and 2. there should be someone higher up who can answer more uncommon questions related to the software and/or tax questions, who the "experts" should be trained to refer customers to if needed. Additionally, if there is no ability to override the automatic input from federal into state, there should be. It just assumed that I did not have income that is only federally taxable rather than directly asking the question as it did on my state's website. I have used Turbo Tax for 7 years and had no trouble, but now that I have income from a source that is more complicated to report Turbo Tax was not the best software and certainly not worth paying close to $100 for "experts" who were less than helpful.
Date published: 2022-02-28
Rated 5 out of 5 by from Easy to use Quick and easy didn't much time at all plus its free
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax is the best I have used TurboTax now for over 30 years I only had one issue with IRS in that time and TurboTax was right there to help.
Date published: 2022-02-28
Rated 5 out of 5 by from Pretty good service and useful. Nice and simple to work with. Lots of guides & help.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbotax is easy Turbotax is easy and fast to do. I love how they keep your documents on file so it's even faster the next year you have to do them.
Date published: 2022-02-28
Rated 5 out of 5 by from awesome very fast and accurate i love how it just walks you through the process
Date published: 2022-02-28
Rated 5 out of 5 by from Actually free It was easy and fast. Took less than 20 minutes and I'll have my money soon!
Date published: 2022-02-28
Rated 5 out of 5 by from Amazing It’s fast and simple. I would definitely recommend
Date published: 2022-02-28
Rated 4 out of 5 by from Always good Turbo Tax always helps me step by step. I can then review every single entry to make sure there are no mistakes.
Date published: 2022-02-28
Rated 5 out of 5 by from TURBO TAX IS GREAT EASY AND SIMPLE! SO EASY TO USE. SIMPLE STEP BY STEP DIRECTIONS.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5787
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not worth the money I had a very uncommon and specific tax situation. The first Turbo Tax tax expert I reached out to did not really know how to help, which is fine. I know it is uncommon, but would have been nice to maybe be referred to someone who did. Ultimately, I got a friend who is a CPA and does taxes for a living to help me. While he did not fully know the answer either, we investigated and figured out that we needed to override the automatic import of the federal return into the state return -- basically, I have income that is taxable at the federal level but not at the state level. We reached out to Turbo Tax again and the "expert" did not really know how to override it. Again, fine, but refer us to someone who does. Instead, we were hung up on (no goodbye, nothing) and yet the expert was still viewing my screen and we had to manually end it. We also requested a call back while the expert was still viewing the screen and did not receive one. We ended up filing my state return through the state's website and only filing federal through Turbo Tax. Ultimately, Turbo Tax's tax "experts" should be trained to 1. frankly acknowledge if they do not know the answer rather than circumlocuting it, and 2. there should be someone higher up who can answer more uncommon questions related to the software and/or tax questions, who the "experts" should be trained to refer customers to if needed. Additionally, if there is no ability to override the automatic input from federal into state, there should be. It just assumed that I did not have income that is only federally taxable rather than directly asking the question as it did on my state's website. I have used Turbo Tax for 7 years and had no trouble, but now that I have income from a source that is more complicated to report Turbo Tax was not the best software and certainly not worth paying close to $100 for "experts" who were less than helpful.
Date published: 2022-02-28
Rated 5 out of 5 by from Easy to use Quick and easy didn't much time at all plus its free
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax is the best I have used TurboTax now for over 30 years I only had one issue with IRS in that time and TurboTax was right there to help.
Date published: 2022-02-28
Rated 5 out of 5 by from Pretty good service and useful. Nice and simple to work with. Lots of guides & help.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbotax is easy Turbotax is easy and fast to do. I love how they keep your documents on file so it's even faster the next year you have to do them.
Date published: 2022-02-28
Rated 5 out of 5 by from awesome very fast and accurate i love how it just walks you through the process
Date published: 2022-02-28
Rated 5 out of 5 by from Actually free It was easy and fast. Took less than 20 minutes and I'll have my money soon!
Date published: 2022-02-28
Rated 5 out of 5 by from Amazing It’s fast and simple. I would definitely recommend
Date published: 2022-02-28
Rated 4 out of 5 by from Always good Turbo Tax always helps me step by step. I can then review every single entry to make sure there are no mistakes.
Date published: 2022-02-28
Rated 5 out of 5 by from TURBO TAX IS GREAT EASY AND SIMPLE! SO EASY TO USE. SIMPLE STEP BY STEP DIRECTIONS.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5787