TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from TurboTax is annoying, as usual I ran into a TurboxTax bug that prevented me from filing my MA taxes electronically. I was essentially stuck in an infinite loop since there was no way I could find to fix the problem. The issue had to do with information pulled from my federal tax return about a 401(k) distribution that was immediately rolled into another retirement account. I tried calling TurboTax support about this and was told that if there is not a button to click to do something different that I am essentially stuck. I was then told I needed to pay an additional $100 for someone to help with a problem that appears to be a bug in TurboTax.
Date published: 2021-04-10
Rated 5 out of 5 by from very easy to use - thank you Each step was explained and easy to understand, will use again next year
Date published: 2021-04-10
Rated 5 out of 5 by from TurboTax was helpful My experience was fine. All of my questions were answered.
Date published: 2021-04-10
Rated 4 out of 5 by from Great Turbo I was supported throughout the process. Felt confident knowing we will be protected from Identity theft. Rewarded with more this year than last.....Yeah!!
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo Tax simple easy This is my 20+ year of using Turbo Tax, gets easier every year. Look up prior year forms and complete transaction from the website.
Date published: 2021-04-10
Rated 5 out of 5 by from Good Good. Awesome excellent cool easy. Easy and i will use it again
Date published: 2021-04-10
Rated 4 out of 5 by from Good program I've used this program for 20+ years and it's always done well for me
Date published: 2021-04-10
Rated 5 out of 5 by from Super easy they give suggestions and live help if I was amazed how quick it was. Had to pay a fee because mine had a 1099 but still faster than in person
Date published: 2021-04-10
Rated 5 out of 5 by from TurboTax is simple and easy to use. very safe and was simple to load important documents
Date published: 2021-04-10
Rated 3 out of 5 by from Missed my stimulus check based on my 2019 income I did not receive my stimulus check in 2020 based on my 2019's total income. I contacted IRS, they said when I file tax return for 2020, I can claim it as a credit. But Turbotax doesn't have that function. Therefore, I missed my deductible to lower my 2020's tax return. The person who chatted with me has no idea on how to help! Your software/system has a flaw. You need to fix it.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 5782
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax is annoying, as usual I ran into a TurboxTax bug that prevented me from filing my MA taxes electronically. I was essentially stuck in an infinite loop since there was no way I could find to fix the problem. The issue had to do with information pulled from my federal tax return about a 401(k) distribution that was immediately rolled into another retirement account. I tried calling TurboTax support about this and was told that if there is not a button to click to do something different that I am essentially stuck. I was then told I needed to pay an additional $100 for someone to help with a problem that appears to be a bug in TurboTax.
Date published: 2021-04-10
Rated 5 out of 5 by from very easy to use - thank you Each step was explained and easy to understand, will use again next year
Date published: 2021-04-10
Rated 5 out of 5 by from TurboTax was helpful My experience was fine. All of my questions were answered.
Date published: 2021-04-10
Rated 4 out of 5 by from Great Turbo I was supported throughout the process. Felt confident knowing we will be protected from Identity theft. Rewarded with more this year than last.....Yeah!!
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo Tax simple easy This is my 20+ year of using Turbo Tax, gets easier every year. Look up prior year forms and complete transaction from the website.
Date published: 2021-04-10
Rated 5 out of 5 by from Good Good. Awesome excellent cool easy. Easy and i will use it again
Date published: 2021-04-10
Rated 4 out of 5 by from Good program I've used this program for 20+ years and it's always done well for me
Date published: 2021-04-10
Rated 5 out of 5 by from Super easy they give suggestions and live help if I was amazed how quick it was. Had to pay a fee because mine had a 1099 but still faster than in person
Date published: 2021-04-10
Rated 5 out of 5 by from TurboTax is simple and easy to use. very safe and was simple to load important documents
Date published: 2021-04-10
Rated 3 out of 5 by from Missed my stimulus check based on my 2019 income I did not receive my stimulus check in 2020 based on my 2019's total income. I contacted IRS, they said when I file tax return for 2020, I can claim it as a credit. But Turbotax doesn't have that function. Therefore, I missed my deductible to lower my 2020's tax return. The person who chatted with me has no idea on how to help! Your software/system has a flaw. You need to fix it.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 5782