TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from I don't know what happened to you but big thumbs d A mess. Wont file federally or by state. Big disappointment
Date published: 2021-05-18
Rated 5 out of 5 by from great turbo tax is easy to navigate, fast , .............
Date published: 2021-05-18
Rated 2 out of 5 by from Turbo Tax 2020 not meeting expectations First off I buy the premier and it doesnt import my prior years tax return as its stating I need to download the 2019 turbo tax even though I have saved PDF of my last years taxes as I'm working on new computer. Second, when I finish and want to efile, federal was fine but the state was NOT working even when I selected to pay with credit card. Window came up saying it had to save my return and then had a new window saying it would take me to secure site to set-up but when I hit the Continue button nothing would happen, no error message or nothing. Horrible. Dont understand why Intuit cant include the state efile as well as part of the premier service, before I recall this was covered. Not very happy and have been using for many years but I think it is time to move on to something different. Not considering using Turbo Tax in future unless I hear Intuit has improved their bugs, issues.
Date published: 2021-05-18
Rated 4 out of 5 by from GREAT HELP THE TURBO TAX EXPERT THAT I SPOKE TO WAS NOT PATIENT. SHE WAS IN A HURRY TO END THE CONVERSATION
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax was very helpful For the first time ever we owed Federal and State income tax. TurboTax provided information to help us through this process.
Date published: 2021-05-18
Rated 2 out of 5 by from Turbotax forgets me about every 2 to 3 years I have used Turbotax for more than 10 years now. But you forget me and I have to re-signup again and again. I have not changed my name or SS#, but you cannot seem to make the connection from year to year. This year I purchased and downloaded the software, but when I got ready to do my taxes (admittedly, last day) TT didn't know me and would not acknowledge that I already had the software so I had to pay AGAIN using the online filing.
Date published: 2021-05-18
Rated 5 out of 5 by from Relax & Go With TurboTax!! Craig Campbell deserves significant recognition for his remarkable patience & expertise!! Superb Professional!!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is great! Easier entry ever. Help is available if needed. Great!
Date published: 2021-05-18
Rated 4 out of 5 by from Required very little time to use. Purchased and completed return within 30 minutes. While return was simple, the process was very straightforward.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is absolutely fantastic! Turbo Tax is so fantastic, it walks you through the entire process so it's almost fun. (until it's time to pay!) I feel like I learn a lot too, taking advantage of many handy explanations that are available in the side bar. I called 3 times and got expert advice, and my TurboTax advisers were knowledgable and gracious to work with. I learned so much information about the details for our rental properties and investment income. Turbo Tax has become a solid asset in our financial toolbox.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 577
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from I don't know what happened to you but big thumbs d A mess. Wont file federally or by state. Big disappointment
Date published: 2021-05-18
Rated 5 out of 5 by from great turbo tax is easy to navigate, fast , .............
Date published: 2021-05-18
Rated 2 out of 5 by from Turbo Tax 2020 not meeting expectations First off I buy the premier and it doesnt import my prior years tax return as its stating I need to download the 2019 turbo tax even though I have saved PDF of my last years taxes as I'm working on new computer. Second, when I finish and want to efile, federal was fine but the state was NOT working even when I selected to pay with credit card. Window came up saying it had to save my return and then had a new window saying it would take me to secure site to set-up but when I hit the Continue button nothing would happen, no error message or nothing. Horrible. Dont understand why Intuit cant include the state efile as well as part of the premier service, before I recall this was covered. Not very happy and have been using for many years but I think it is time to move on to something different. Not considering using Turbo Tax in future unless I hear Intuit has improved their bugs, issues.
Date published: 2021-05-18
Rated 4 out of 5 by from GREAT HELP THE TURBO TAX EXPERT THAT I SPOKE TO WAS NOT PATIENT. SHE WAS IN A HURRY TO END THE CONVERSATION
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax was very helpful For the first time ever we owed Federal and State income tax. TurboTax provided information to help us through this process.
Date published: 2021-05-18
Rated 2 out of 5 by from Turbotax forgets me about every 2 to 3 years I have used Turbotax for more than 10 years now. But you forget me and I have to re-signup again and again. I have not changed my name or SS#, but you cannot seem to make the connection from year to year. This year I purchased and downloaded the software, but when I got ready to do my taxes (admittedly, last day) TT didn't know me and would not acknowledge that I already had the software so I had to pay AGAIN using the online filing.
Date published: 2021-05-18
Rated 5 out of 5 by from Relax & Go With TurboTax!! Craig Campbell deserves significant recognition for his remarkable patience & expertise!! Superb Professional!!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is great! Easier entry ever. Help is available if needed. Great!
Date published: 2021-05-18
Rated 4 out of 5 by from Required very little time to use. Purchased and completed return within 30 minutes. While return was simple, the process was very straightforward.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is absolutely fantastic! Turbo Tax is so fantastic, it walks you through the entire process so it's almost fun. (until it's time to pay!) I feel like I learn a lot too, taking advantage of many handy explanations that are available in the side bar. I called 3 times and got expert advice, and my TurboTax advisers were knowledgable and gracious to work with. I learned so much information about the details for our rental properties and investment income. Turbo Tax has become a solid asset in our financial toolbox.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 577