TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Many Problems The 2020 Home and Business program featured the usual ease of use for data entry. When I attempted to load it on a desktop with Win 7 Pro it refused to load saying it was not secure. I grabbed a lap top running Win 10 and it loaded and ran. When I printed my return to file 43 pages, the printer produced large blacked out areas across the forms. I save my files on a server and I went back to the desktop it wouldn't allow me to use and opened the PDF versions and reprinted the returns. The other problem I enjoyed was I tried to open my 2019 return and the program asked for the installation key. This was on the same computer I had installed the 2019 software on. The obsessions' with security, theirs and others, is a major issue. Not at all impressed.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax The live experts were very knowledgeable and helpful. Easy to file taxes with the guided tour.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is quick and easy! Found it very easy to use. Thank you for making it free!
Date published: 2021-05-17
Rated 1 out of 5 by from Disk would not load onto new Dell computer. Horrible. Spent over four hours on phone with 3 tech support folks trying to get TT disk to load successfully onto computer. Tech said it was mismatch between new Explorer update and Turbotax Deluxe software. Never did get it to successfully operate - would not allow validation code to be entered / validation screen totally blank
Date published: 2021-05-17
Rated 5 out of 5 by from Rep really walked me through my questions Cletus really explained a misunderstanding I had about solar panels!! Great Job
Date published: 2021-05-17
Rated 3 out of 5 by from Easy product to navigate Very good. Easy to navigate...I fee a bit to expensive for a diy
Date published: 2021-05-17
Rated 4 out of 5 by from Thank You TurboTax for Helping Finish 2020 We have used Turbo Tax products for more than 2 decade. It seems like it is getting harder to file, as we have added new software purchases each of the last 2 years. I'm beginning to think we may have to hire a tax professional in the future, but have been thankful to Turbotax for helping us through the complexities...
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Rocks! This is our 13th year using the Turbo Tax Software. It is very intuitive and user friendly! We are very satisfied customers!!
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax I think it would be great if you had more explanations. Remember most of us do not do taxes like you do.
Date published: 2021-05-17
Rated 5 out of 5 by from 1099 DoorDash Help The Live Experts are amazing! Definitely helped me when I needed it the most!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 577
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Many Problems The 2020 Home and Business program featured the usual ease of use for data entry. When I attempted to load it on a desktop with Win 7 Pro it refused to load saying it was not secure. I grabbed a lap top running Win 10 and it loaded and ran. When I printed my return to file 43 pages, the printer produced large blacked out areas across the forms. I save my files on a server and I went back to the desktop it wouldn't allow me to use and opened the PDF versions and reprinted the returns. The other problem I enjoyed was I tried to open my 2019 return and the program asked for the installation key. This was on the same computer I had installed the 2019 software on. The obsessions' with security, theirs and others, is a major issue. Not at all impressed.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax The live experts were very knowledgeable and helpful. Easy to file taxes with the guided tour.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is quick and easy! Found it very easy to use. Thank you for making it free!
Date published: 2021-05-17
Rated 1 out of 5 by from Disk would not load onto new Dell computer. Horrible. Spent over four hours on phone with 3 tech support folks trying to get TT disk to load successfully onto computer. Tech said it was mismatch between new Explorer update and Turbotax Deluxe software. Never did get it to successfully operate - would not allow validation code to be entered / validation screen totally blank
Date published: 2021-05-17
Rated 5 out of 5 by from Rep really walked me through my questions Cletus really explained a misunderstanding I had about solar panels!! Great Job
Date published: 2021-05-17
Rated 3 out of 5 by from Easy product to navigate Very good. Easy to navigate...I fee a bit to expensive for a diy
Date published: 2021-05-17
Rated 4 out of 5 by from Thank You TurboTax for Helping Finish 2020 We have used Turbo Tax products for more than 2 decade. It seems like it is getting harder to file, as we have added new software purchases each of the last 2 years. I'm beginning to think we may have to hire a tax professional in the future, but have been thankful to Turbotax for helping us through the complexities...
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Rocks! This is our 13th year using the Turbo Tax Software. It is very intuitive and user friendly! We are very satisfied customers!!
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax I think it would be great if you had more explanations. Remember most of us do not do taxes like you do.
Date published: 2021-05-17
Rated 5 out of 5 by from 1099 DoorDash Help The Live Experts are amazing! Definitely helped me when I needed it the most!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 577