TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Read unbiased reviews from real TurboTax Deluxe customers. We’ll search 350+ deductions
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(4.5/5 | 63463 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great service and peace of mind for my tax return Great communication with Monita! I got all my questions answered and feel confident about filing my income tax return.
Date published: 2022-10-10
Rated 5 out of 5 by from I love the experts at Turbo Tax! Had a great experience filing my taxes! So grateful to all the kind, patient and knowledgeable experts who helped me do it right! Thank you, Turbo Tax!
Date published: 2022-10-10
Rated 3 out of 5 by from The most ok service. My first rep was horrible. I was on a call with him for 2 hours, and he basically booted me as a customer and I had to find a new rep and start all over. Horrible. If you get Dave, look for another rep. Terri was awesome! She saved the day
Date published: 2022-10-10
Rated 3 out of 5 by from GOOD EASY TO FOLLOW. IT SHOWS ERRORS IF ANY! ONE MAJOR CON!!! - THERE ARE FEES WHEN IT USED TO BE FREE.
Date published: 2022-10-10
Rated 5 out of 5 by from TURBO TAX WORKED GREAT IT TOOK SEVERAL HOURS BUT GLAD TO GET IT DONE I WOULD DEFINITELY USE TURBO TAX NEXT YEAR
Date published: 2022-10-10
Rated 4 out of 5 by from Chexk Took a bit to do, but Everything went well! John was patient.
Date published: 2022-10-10
Rated 5 out of 5 by from Superior Customer Service!!!! I was thoroughly pleased with the attention to detail and subject matter expertise which Charles displayed throughout this tedious process.
Date published: 2022-10-10
Rated 5 out of 5 by from TurboTax was great James was fantastic. He answered all questions and was very patient.
Date published: 2022-10-10
Rated 5 out of 5 by from Thank you Very helpful. This was great and I will come back to use this again.
Date published: 2022-10-10
Rated 5 out of 5 by from TurboTaxPremier TurboTax updates often so if you wait until later in the tax season most of any bugs that slipped thru are fixed. Desktop Premier version is pretty good at importing financial data from Broker firms making it very easy, but any sale or buy at $0, like an option expiring worthless, etc. will not come thru as zero , but left blank as an error for you to fix manually but all you have to do is replace those blanks with a real zero if that is what the problem was. First time using the main Intuit contact us number for Turbotax Premier support, and got a very knowledgeable person about efile mess ups and got way more info on how efile system works and how to fix reject errors than what is posted in forums. Very appreciative of excellent support. In general, one of best parts is being able to switch seamlessly back and forth between the question interview data entry mode and actually seeing the forms with data entered or that you can enter data. You do have to follow each data entry field back to the original source data(might be a worksheet) to change it on the form, and it propogates everywhere it should, which is why it won't let you arbitrarily change one of the propagated data fields until you trace it back to its original source but right clicking gives you the source data link to make that easy to do. All in All a very good product, but don't expect any of them to be bug free especially early in the tax year as often as the government/IRS changes things they have to keep up with. Better than most consumer products in keeping up though and reasonably priced.
Date published: 2022-10-10
All TurboTax® Offerings Reviews - Page 5729
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great service and peace of mind for my tax return Great communication with Monita! I got all my questions answered and feel confident about filing my income tax return.
Date published: 2022-10-10
Rated 5 out of 5 by from I love the experts at Turbo Tax! Had a great experience filing my taxes! So grateful to all the kind, patient and knowledgeable experts who helped me do it right! Thank you, Turbo Tax!
Date published: 2022-10-10
Rated 3 out of 5 by from The most ok service. My first rep was horrible. I was on a call with him for 2 hours, and he basically booted me as a customer and I had to find a new rep and start all over. Horrible. If you get Dave, look for another rep. Terri was awesome! She saved the day
Date published: 2022-10-10
Rated 3 out of 5 by from GOOD EASY TO FOLLOW. IT SHOWS ERRORS IF ANY! ONE MAJOR CON!!! - THERE ARE FEES WHEN IT USED TO BE FREE.
Date published: 2022-10-10
Rated 5 out of 5 by from TURBO TAX WORKED GREAT IT TOOK SEVERAL HOURS BUT GLAD TO GET IT DONE I WOULD DEFINITELY USE TURBO TAX NEXT YEAR
Date published: 2022-10-10
Rated 4 out of 5 by from Chexk Took a bit to do, but Everything went well! John was patient.
Date published: 2022-10-10
Rated 5 out of 5 by from Superior Customer Service!!!! I was thoroughly pleased with the attention to detail and subject matter expertise which Charles displayed throughout this tedious process.
Date published: 2022-10-10
Rated 5 out of 5 by from TurboTax was great James was fantastic. He answered all questions and was very patient.
Date published: 2022-10-10
Rated 5 out of 5 by from Thank you Very helpful. This was great and I will come back to use this again.
Date published: 2022-10-10
Rated 5 out of 5 by from TurboTaxPremier TurboTax updates often so if you wait until later in the tax season most of any bugs that slipped thru are fixed. Desktop Premier version is pretty good at importing financial data from Broker firms making it very easy, but any sale or buy at $0, like an option expiring worthless, etc. will not come thru as zero , but left blank as an error for you to fix manually but all you have to do is replace those blanks with a real zero if that is what the problem was. First time using the main Intuit contact us number for Turbotax Premier support, and got a very knowledgeable person about efile mess ups and got way more info on how efile system works and how to fix reject errors than what is posted in forums. Very appreciative of excellent support. In general, one of best parts is being able to switch seamlessly back and forth between the question interview data entry mode and actually seeing the forms with data entered or that you can enter data. You do have to follow each data entry field back to the original source data(might be a worksheet) to change it on the form, and it propogates everywhere it should, which is why it won't let you arbitrarily change one of the propagated data fields until you trace it back to its original source but right clicking gives you the source data link to make that easy to do. All in All a very good product, but don't expect any of them to be bug free especially early in the tax year as often as the government/IRS changes things they have to keep up with. Better than most consumer products in keeping up though and reasonably priced.
Date published: 2022-10-10
All TurboTax® Offerings Reviews - Page 5729