TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from TurboTax 2020 Home & Business had real limitations I have used TurboTax products, both business and personal, for at least 20 years. I have always found the products to be helpful and (mostly) user friendly. This year, however, I had real issues with Home & Business. First, I ABSOLUTELY HATE the fact that Intuit has decided for me what type and version of computer operating system I must have to even be able to install the product. I abhor Windows 10 and deeply resent the fact that Intuit would not install on my Windows 7 system. I am not a child and do not need Intuit deciding for me what type of computer system I need to run TT. As I suspect Intuit would argue that requiring an operating system still covered by manufacturer's support is reasonable for them as this is the only way it can ensure the safety of my taxes for e-filing, then the software should support a method that allows me to install on an operating system I like to use and limit my filing option to mail-in only. To be able to install TT for the 2 S-corps and 1 LLC businesses I run (TT for Business) and my own personal returns (TT Home & Business), I had to purchase a laptop with a Windows 10 operating system that is dedicated solely to make Intuit happy so I can prepare taxes. Also, I would have preferred to purchase a Mac rather than a Windows system for this purpose, but TT for Business is ONLY made to operate on a Windows system. This is NOT helpful, because I am moving my businesses away from Windows software -- because of the awful, non-business friendly changes Windows has made in its systems and the absurd focus on social media, movie streaming, game playing, and other nonsense that is blossoming in Windows 10. I am ready to move to Quickbooks for Mac for the businesses. How does the fact that I can only process my business tax returns, and would otherwise have those interface with my Quickbooks, help me with this absurd limitation? Additionally, this year the TT software refused to accept Section 199A information -- despite it being entered -- and kept returning an error that could not be corrected. I visited the TT help site, which instructed me to try a work around, and if that did not work, to simply ignore the error and move on. As this error could not be corrected, however, the fact that the return had an error kept booting me back to the "correct this error" final check review (that could not be corrected) and prevented me from being able to e-file. Accordingly, to be able to e-file, I had to entirely remove the Section 199A deductions from the return, or I could file by mail. This was absolutely maddening. Lastly, I helped a relative who installed her Home & Business software on an Apple Mac OS system to complete her return. (I had never used it on a Mac before.) The TT software for Mac is less user-friendly and more picky than the Windows version. It's drop-down menu options are more limited and it does not feel native for the system at all. It also warned that it would not be capable of being loaded on the High Sierra OS version next year and that she would have to upgrade to Catalina -- on which several of her necessary programs will not operate as they are not 64x bit programs. (Hence, another episode of Intuit forcing people into software upgrades that are not helpful for its users.) There was no option to allow for updates at her convenience as in the Windows version, and every time she opened the software, it would automatically update; which was time-consuming and annoying. When done, she initially thought she would e-file both her Federal and State returns. After seeing the disclosures she was required to agree to -- that allowed Intuit to share her tax information -- she changed her mind and decided to mail-in her state return. However, the TT software would not accept this change -- although it gave her the option to change to mail-in -- the software kept insisting that she agree to the state e-file requirements and would not allow her to print out her state return for filing. Because the Windows version allows one to select "print for filing" or "print for records" at any time, I incorrectly assumed the Mac version would too, so I had not saved the PDF "for filing" version immediately before trying to efile. So, when we tried to go back to "print for filing" for the state return, it would only allow us to see the document, but not print it or save it so we could capture the return in a PDF and print from there. Eventually we found a work around and managed to print her return for filing, but it was not easy, took considerable time, and reinforced how angry I was with Intuit
Date published: 2021-05-17
Rated 5 out of 5 by from Turbtax is awesome! Always helpful, accurate and on reliable. Couldn't do taxes without TurbTax!
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy interfaces. The ability for Turbo Tax to obtain forms from financial institutions, places of employment, etc., saves an enormous amount of time.
Date published: 2021-05-17
Rated 4 out of 5 by from Quick and Easy! I like how user friendly Turbo Tax is. I wish they offered the free version with student loan deduction.
Date published: 2021-05-17
Rated 4 out of 5 by from 2021 filing Really good program and really easy to use. I complete my taxes in a little over an hour!
Date published: 2021-05-17
Rated 4 out of 5 by from Great software Everything was great and easy to follow until it came time to eFile. It wouldn't process my efile and told me to print and file my return without telling me why my eFile transmission failed. Turned out, I needed to update my 1099-Bs which I had to research from another user's complaint/solution.
Date published: 2021-05-17
Rated 4 out of 5 by from good expensive. product was too expensive. it was very. helpful though
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to work with for all situations Being using it for years and enjoy using it to help others with their taxes
Date published: 2021-05-17
Rated 5 out of 5 by from it was easy i had fun it was easy and will away come back to turbo tax
Date published: 2021-05-17
Rated 2 out of 5 by from Turbo Tax is good Turbo tax worked okay. But the extra money I had to pay was new. I have used the Deluxe DVD for a number of years,but had to pay to go to Premier because I use Windows 7. There was no notice on the DVD that I would need Windows 10 to use it. I have liked previously using Turbo tax, but even though there were some good things, I was not happy with others. I think I would have preferred using the old method. I did receive some good help from David at one time, but a number of printed help notes were either confusing or just didn't answer what I needed. I would rather entered all the answers like I have done for years for the most part. Tax time is always a problem, but this time was more nerve-racking than ever,even though it was quicker.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 569
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from TurboTax 2020 Home & Business had real limitations I have used TurboTax products, both business and personal, for at least 20 years. I have always found the products to be helpful and (mostly) user friendly. This year, however, I had real issues with Home & Business. First, I ABSOLUTELY HATE the fact that Intuit has decided for me what type and version of computer operating system I must have to even be able to install the product. I abhor Windows 10 and deeply resent the fact that Intuit would not install on my Windows 7 system. I am not a child and do not need Intuit deciding for me what type of computer system I need to run TT. As I suspect Intuit would argue that requiring an operating system still covered by manufacturer's support is reasonable for them as this is the only way it can ensure the safety of my taxes for e-filing, then the software should support a method that allows me to install on an operating system I like to use and limit my filing option to mail-in only. To be able to install TT for the 2 S-corps and 1 LLC businesses I run (TT for Business) and my own personal returns (TT Home & Business), I had to purchase a laptop with a Windows 10 operating system that is dedicated solely to make Intuit happy so I can prepare taxes. Also, I would have preferred to purchase a Mac rather than a Windows system for this purpose, but TT for Business is ONLY made to operate on a Windows system. This is NOT helpful, because I am moving my businesses away from Windows software -- because of the awful, non-business friendly changes Windows has made in its systems and the absurd focus on social media, movie streaming, game playing, and other nonsense that is blossoming in Windows 10. I am ready to move to Quickbooks for Mac for the businesses. How does the fact that I can only process my business tax returns, and would otherwise have those interface with my Quickbooks, help me with this absurd limitation? Additionally, this year the TT software refused to accept Section 199A information -- despite it being entered -- and kept returning an error that could not be corrected. I visited the TT help site, which instructed me to try a work around, and if that did not work, to simply ignore the error and move on. As this error could not be corrected, however, the fact that the return had an error kept booting me back to the "correct this error" final check review (that could not be corrected) and prevented me from being able to e-file. Accordingly, to be able to e-file, I had to entirely remove the Section 199A deductions from the return, or I could file by mail. This was absolutely maddening. Lastly, I helped a relative who installed her Home & Business software on an Apple Mac OS system to complete her return. (I had never used it on a Mac before.) The TT software for Mac is less user-friendly and more picky than the Windows version. It's drop-down menu options are more limited and it does not feel native for the system at all. It also warned that it would not be capable of being loaded on the High Sierra OS version next year and that she would have to upgrade to Catalina -- on which several of her necessary programs will not operate as they are not 64x bit programs. (Hence, another episode of Intuit forcing people into software upgrades that are not helpful for its users.) There was no option to allow for updates at her convenience as in the Windows version, and every time she opened the software, it would automatically update; which was time-consuming and annoying. When done, she initially thought she would e-file both her Federal and State returns. After seeing the disclosures she was required to agree to -- that allowed Intuit to share her tax information -- she changed her mind and decided to mail-in her state return. However, the TT software would not accept this change -- although it gave her the option to change to mail-in -- the software kept insisting that she agree to the state e-file requirements and would not allow her to print out her state return for filing. Because the Windows version allows one to select "print for filing" or "print for records" at any time, I incorrectly assumed the Mac version would too, so I had not saved the PDF "for filing" version immediately before trying to efile. So, when we tried to go back to "print for filing" for the state return, it would only allow us to see the document, but not print it or save it so we could capture the return in a PDF and print from there. Eventually we found a work around and managed to print her return for filing, but it was not easy, took considerable time, and reinforced how angry I was with Intuit
Date published: 2021-05-17
Rated 5 out of 5 by from Turbtax is awesome! Always helpful, accurate and on reliable. Couldn't do taxes without TurbTax!
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy interfaces. The ability for Turbo Tax to obtain forms from financial institutions, places of employment, etc., saves an enormous amount of time.
Date published: 2021-05-17
Rated 4 out of 5 by from Quick and Easy! I like how user friendly Turbo Tax is. I wish they offered the free version with student loan deduction.
Date published: 2021-05-17
Rated 4 out of 5 by from 2021 filing Really good program and really easy to use. I complete my taxes in a little over an hour!
Date published: 2021-05-17
Rated 4 out of 5 by from Great software Everything was great and easy to follow until it came time to eFile. It wouldn't process my efile and told me to print and file my return without telling me why my eFile transmission failed. Turned out, I needed to update my 1099-Bs which I had to research from another user's complaint/solution.
Date published: 2021-05-17
Rated 4 out of 5 by from good expensive. product was too expensive. it was very. helpful though
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to work with for all situations Being using it for years and enjoy using it to help others with their taxes
Date published: 2021-05-17
Rated 5 out of 5 by from it was easy i had fun it was easy and will away come back to turbo tax
Date published: 2021-05-17
Rated 2 out of 5 by from Turbo Tax is good Turbo tax worked okay. But the extra money I had to pay was new. I have used the Deluxe DVD for a number of years,but had to pay to go to Premier because I use Windows 7. There was no notice on the DVD that I would need Windows 10 to use it. I have liked previously using Turbo tax, but even though there were some good things, I was not happy with others. I think I would have preferred using the old method. I did receive some good help from David at one time, but a number of printed help notes were either confusing or just didn't answer what I needed. I would rather entered all the answers like I have done for years for the most part. Tax time is always a problem, but this time was more nerve-racking than ever,even though it was quicker.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 569