TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Helpful for newbies! Very user-friendly, helped me with my first time doing taxes!
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo is the best! guides you every step, provides needed information to understand the interview questions so best answer can be given
Date published: 2021-04-14
Rated 3 out of 5 by from Everything was so easy until... Overall it went pretty good, but once I had to add the State package I had to spent over 4 hours on the phone trying to resolve it and not even technical support was able to assist, suddenly I restarted my computer, reinstalled the software and looks like it worked. We'll see.
Date published: 2021-04-14
Rated 5 out of 5 by from A-1 Service Everything went smoothly as expected. Couple of changes with certain forms but was quickly resolved. I dont know why anyone would use any other service
Date published: 2021-04-14
Rated 5 out of 5 by from i have used turbo tax for many years The live expert i consulted was super, and the call back time was really quick
Date published: 2021-04-14
Rated 5 out of 5 by from Awesome Love it!! You shouldn't ask me to write more than I did!
Date published: 2021-04-14
Rated 5 out of 5 by from great fast and easy it just fine i would recommend your service to all my family and friends
Date published: 2021-04-14
Rated 5 out of 5 by from Turbotax is awesome Great. I enjoyed using the software very much. Very easy.
Date published: 2021-04-14
Rated 4 out of 5 by from used it for years its a good system, I have not changed using it in the last 15 years
Date published: 2021-04-14
Rated 1 out of 5 by from Misleading Marketing and Overly Restrictive Forms We specifically switched from a less expensive software to turbotax because marketing materials indicated that a married couple living separately and filing joint federal with separate state returns was possible using the software. It was a mess. We had to fill out three separate federal returns and state returns, then file on paper because the system can't distinguish between individual income for joint federal filers for the purposes of state forms and the forms are locked down to prevent hand editing to correct them. Additionally, freelance income and 1099-misc income generates additional irrelevant business forms with no mechanism to delete them, and 1099-NEC doesn't generate properly at all. The last of the three is a bug turbotax is aware of but has not fixed, requiring a search, deletion of forms, and accessing external links to correct. What normally takes us around 2 hours using other software has taken us 5 and counting, and we now have to file on paper, likely making us late this year. So, we've spent more money, wasted more time, and had considerably more aggravation using Turbotax, with worse outcomes. Would not recommend to anyone.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 5596
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Helpful for newbies! Very user-friendly, helped me with my first time doing taxes!
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo is the best! guides you every step, provides needed information to understand the interview questions so best answer can be given
Date published: 2021-04-14
Rated 3 out of 5 by from Everything was so easy until... Overall it went pretty good, but once I had to add the State package I had to spent over 4 hours on the phone trying to resolve it and not even technical support was able to assist, suddenly I restarted my computer, reinstalled the software and looks like it worked. We'll see.
Date published: 2021-04-14
Rated 5 out of 5 by from A-1 Service Everything went smoothly as expected. Couple of changes with certain forms but was quickly resolved. I dont know why anyone would use any other service
Date published: 2021-04-14
Rated 5 out of 5 by from i have used turbo tax for many years The live expert i consulted was super, and the call back time was really quick
Date published: 2021-04-14
Rated 5 out of 5 by from Awesome Love it!! You shouldn't ask me to write more than I did!
Date published: 2021-04-14
Rated 5 out of 5 by from great fast and easy it just fine i would recommend your service to all my family and friends
Date published: 2021-04-14
Rated 5 out of 5 by from Turbotax is awesome Great. I enjoyed using the software very much. Very easy.
Date published: 2021-04-14
Rated 4 out of 5 by from used it for years its a good system, I have not changed using it in the last 15 years
Date published: 2021-04-14
Rated 1 out of 5 by from Misleading Marketing and Overly Restrictive Forms We specifically switched from a less expensive software to turbotax because marketing materials indicated that a married couple living separately and filing joint federal with separate state returns was possible using the software. It was a mess. We had to fill out three separate federal returns and state returns, then file on paper because the system can't distinguish between individual income for joint federal filers for the purposes of state forms and the forms are locked down to prevent hand editing to correct them. Additionally, freelance income and 1099-misc income generates additional irrelevant business forms with no mechanism to delete them, and 1099-NEC doesn't generate properly at all. The last of the three is a bug turbotax is aware of but has not fixed, requiring a search, deletion of forms, and accessing external links to correct. What normally takes us around 2 hours using other software has taken us 5 and counting, and we now have to file on paper, likely making us late this year. So, we've spent more money, wasted more time, and had considerably more aggravation using Turbotax, with worse outcomes. Would not recommend to anyone.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 5596