TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Not as user friendly this year! Information regarding rental properties and installment loans was not transferred from previous returns, so I had to re-enter everything. Unable to transmit 1099-B from brokerage, which was a problem for other users as well. No help from customer service when I called. We buy this product because it is supposed to be easy to use. Disappointing!
Date published: 2021-04-13
Rated 1 out of 5 by from OMG THE FEES!!! very disappointed with all of the new fees. I don't plan to use next year.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax is the best Have used it for years. NEVER A PROBLEM Easy to use.
Date published: 2021-04-13
Rated 5 out of 5 by from Thank for your Help! I was very nervous doing taxes for myself. This was always my husband's job. But I had lots of attentive, prompt help from Turbo Taxes online answers and live help. I'm proud of myself for accomplishing this project!
Date published: 2021-04-13
Rated 2 out of 5 by from Poor info re sale of rental property The experts relied on TT2019, not on TT2020, for the Search feature. The search feature is very poor. I searched for "rentals" because I was told that there would be a "jump to" prompt, but TT2020 does not work that way. Hours wasted between that and my Internet seach for how TT works. No information about Form 1099-S in TT2020, a fairly common need when rental property is sold. I've used TT for over 15 years (probably more) and TT2020 was my worst experience.
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax is really GREAT! I had some different things happen this year that I didn't know how to address. I Received help several times from the TurboTax experts. Not only did my taxes goes easily, but I clearing understand what I have to do next year. Oh, and I get fast return calls when I requested help. Loved the whole experience.
Date published: 2021-04-13
Rated 4 out of 5 by from Their service is great They have info for all your questions with the little link they have at the side.
Date published: 2021-04-13
Rated 5 out of 5 by from easier than last year Person on phone extremely helpful.last years info transfered well.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo is awesome for a beginner I absolutely loved the side bar that was given if ever I to understand any question and there was also a chat line to speak personally with someone.
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax is FANTASTIC TurboTax made it extremely easy for me to file my rather difficult taxes this year. It was so easy to just answer questions and provide the needed information. I highly recommend using TurboTax!
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 5410
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not as user friendly this year! Information regarding rental properties and installment loans was not transferred from previous returns, so I had to re-enter everything. Unable to transmit 1099-B from brokerage, which was a problem for other users as well. No help from customer service when I called. We buy this product because it is supposed to be easy to use. Disappointing!
Date published: 2021-04-13
Rated 1 out of 5 by from OMG THE FEES!!! very disappointed with all of the new fees. I don't plan to use next year.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax is the best Have used it for years. NEVER A PROBLEM Easy to use.
Date published: 2021-04-13
Rated 5 out of 5 by from Thank for your Help! I was very nervous doing taxes for myself. This was always my husband's job. But I had lots of attentive, prompt help from Turbo Taxes online answers and live help. I'm proud of myself for accomplishing this project!
Date published: 2021-04-13
Rated 2 out of 5 by from Poor info re sale of rental property The experts relied on TT2019, not on TT2020, for the Search feature. The search feature is very poor. I searched for "rentals" because I was told that there would be a "jump to" prompt, but TT2020 does not work that way. Hours wasted between that and my Internet seach for how TT works. No information about Form 1099-S in TT2020, a fairly common need when rental property is sold. I've used TT for over 15 years (probably more) and TT2020 was my worst experience.
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax is really GREAT! I had some different things happen this year that I didn't know how to address. I Received help several times from the TurboTax experts. Not only did my taxes goes easily, but I clearing understand what I have to do next year. Oh, and I get fast return calls when I requested help. Loved the whole experience.
Date published: 2021-04-13
Rated 4 out of 5 by from Their service is great They have info for all your questions with the little link they have at the side.
Date published: 2021-04-13
Rated 5 out of 5 by from easier than last year Person on phone extremely helpful.last years info transfered well.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo is awesome for a beginner I absolutely loved the side bar that was given if ever I to understand any question and there was also a chat line to speak personally with someone.
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax is FANTASTIC TurboTax made it extremely easy for me to file my rather difficult taxes this year. It was so easy to just answer questions and provide the needed information. I highly recommend using TurboTax!
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 5410