TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Great until I could not e-file due to "error 2" The program was very easy to use. I got through the entire process with no issue, until it came time to e-file my 1065. I got an error 2 code. I searched for a solution, and tried everything that was recommended with no luck. I then called TurboTax and spoke to someone that was very nice, but unable to find a solution to my problem. I ended up having to print my return and mail it in. This was frustrating, because being able to electronically file was one of the main draws to using TurboTax.
Date published: 2022-03-05
Rated 5 out of 5 by from Makes tax filing easy every year I have used Turbo Tax for many years to file my returns. It is straight forward and easy to use.
Date published: 2022-03-05
Rated 5 out of 5 by from Easy to use and expert help always available Appreciate the step-by-step process for completing my taxes and the competent and friendly tax experts available to answer any questions that came up during my filing.
Date published: 2022-03-05
Rated 1 out of 5 by from ACA Glitch When you answer "NO" to whether you had ACA health insurance, it defaults to Yes and the return has been rejected 8 times. The workaround is to put 0 in for the Policy # and $1 in boxes A, B and C for January. On a free return, what this does is push the return from Free to $49 for the Deluxe package. Turbotax needs to fix their glitch rather than trying to gouge customers for $49 when they did not have ACA insurance in 2021. I can file elsewhere since they cannot correct this issue.
Date published: 2022-03-05
Rated 5 out of 5 by from Still Easy to use and cost effective I used to hire a personal accountant to do my taxes. I save tons of money by following TurboTax's step by step processes to complete my taxes
Date published: 2022-03-05
Rated 5 out of 5 by from Daycare teacher I had a very good experience. We use Turbotax every year. This year we sold our coop apartment and needed a tax professional and the service was excellent.
Date published: 2022-03-05
Rated 5 out of 5 by from Would recommend to a friend Very easy to understand. All my questions were answered in a proper manner.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo Tax is awesome Carissa is excellent - kept me on track every step of the way. Very grateful to have an expert, who is professional, friendly and answered all my questions promptly. She made it very easy to file my taxes. Thank you!
Date published: 2022-03-05
Rated 5 out of 5 by from Painless tax preparation Should be able to talk to live preparer without upgrading!
Date published: 2022-03-05
Rated 3 out of 5 by from Extra Charges Turbotax really needs to stop adding additional cost after taxes are completed. We do all the work and at the end "you need to upgrade to file your taxes" which includes more money. Be upfront with your customers in the beginning and stop luring them in then hit them with additional fees.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 5331
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Great until I could not e-file due to "error 2" The program was very easy to use. I got through the entire process with no issue, until it came time to e-file my 1065. I got an error 2 code. I searched for a solution, and tried everything that was recommended with no luck. I then called TurboTax and spoke to someone that was very nice, but unable to find a solution to my problem. I ended up having to print my return and mail it in. This was frustrating, because being able to electronically file was one of the main draws to using TurboTax.
Date published: 2022-03-05
Rated 5 out of 5 by from Makes tax filing easy every year I have used Turbo Tax for many years to file my returns. It is straight forward and easy to use.
Date published: 2022-03-05
Rated 5 out of 5 by from Easy to use and expert help always available Appreciate the step-by-step process for completing my taxes and the competent and friendly tax experts available to answer any questions that came up during my filing.
Date published: 2022-03-05
Rated 1 out of 5 by from ACA Glitch When you answer "NO" to whether you had ACA health insurance, it defaults to Yes and the return has been rejected 8 times. The workaround is to put 0 in for the Policy # and $1 in boxes A, B and C for January. On a free return, what this does is push the return from Free to $49 for the Deluxe package. Turbotax needs to fix their glitch rather than trying to gouge customers for $49 when they did not have ACA insurance in 2021. I can file elsewhere since they cannot correct this issue.
Date published: 2022-03-05
Rated 5 out of 5 by from Still Easy to use and cost effective I used to hire a personal accountant to do my taxes. I save tons of money by following TurboTax's step by step processes to complete my taxes
Date published: 2022-03-05
Rated 5 out of 5 by from Daycare teacher I had a very good experience. We use Turbotax every year. This year we sold our coop apartment and needed a tax professional and the service was excellent.
Date published: 2022-03-05
Rated 5 out of 5 by from Would recommend to a friend Very easy to understand. All my questions were answered in a proper manner.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo Tax is awesome Carissa is excellent - kept me on track every step of the way. Very grateful to have an expert, who is professional, friendly and answered all my questions promptly. She made it very easy to file my taxes. Thank you!
Date published: 2022-03-05
Rated 5 out of 5 by from Painless tax preparation Should be able to talk to live preparer without upgrading!
Date published: 2022-03-05
Rated 3 out of 5 by from Extra Charges Turbotax really needs to stop adding additional cost after taxes are completed. We do all the work and at the end "you need to upgrade to file your taxes" which includes more money. Be upfront with your customers in the beginning and stop luring them in then hit them with additional fees.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 5331