TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Years of Turbo Tax This year with Turbo Tax was more frustrating. They didn't prompt the question about prepaid taxes or social security. Just general topic income. More frustrating was the final part about banking information. They didn't recognize multiple attempts with routing and account numbers that have been the same for decades. Upon calling my bank as suggested there was no reason that the numbers shouldn't have been recognized. The other big frustration was the "verification code" that was to be sent at the end to the email listed. It said it would be there in 5 minutes. No such luck. (Other emails from personal sources came in promptly). Upon request to resend there was still nothing after 5-10 minutes. Then after 15 minutes the first one came but wasn't accepted or recognized. Waiting 15 more minutes for the second one and it wouldn't be recognized either. After another 30 minutes of waiting no more came and we were logged out of the account. Upon relogging in that question wasn't asked again. So, for something that should have been fairly quick it took almost an extra hour.
Date published: 2021-04-05
Rated 5 out of 5 by from Love turbo tax! I've used it for the past 4 years and it just keeps getting easier and easier. Thanks!!
Date published: 2021-04-05
Rated 5 out of 5 by from Always easy Year after year, easy to file. Recommend to everyone, why pay a tax service?
Date published: 2021-04-05
Rated 1 out of 5 by from Not impressed Tried to charge me 40 dollars to pay for itself out of my refund...this is supposed to be a tech company and its supposed to make everyone's lives mutually easily. I wish I didnt have to use this service
Date published: 2021-04-05
Rated 2 out of 5 by from Feel tricked Overall it was a convenient and easy way to file. On the other hand I signed up to file for free and it LITERALLY gave me no other option but the deluxe package.
Date published: 2021-04-05
Rated 1 out of 5 by from I still have to pay 25? I bought the cd and I had to still pay 25 for my state tax im never going to do my taxes with turbo tax
Date published: 2021-04-05
Rated 5 out of 5 by from Very easy to understand TurboTax makes filing tax return less daunting and intimidating with its guided questions.
Date published: 2021-04-05
Rated 5 out of 5 by from Simple and fast it was easy, and i've been a turbo tax user for 7 years
Date published: 2021-04-05
Rated 5 out of 5 by from Always great As usual filing with TurboTax was efortless. I will always use TurboTax
Date published: 2021-04-05
Rated 5 out of 5 by from i am so happy i was introduced to turbo tax. i didnt recieve a stimulus check for lack of filing taxes because the epidemic caused me to have no work and od couse most taxes places wont help without getting their own profit. Turbo tax allowed me to file and no im going to get some help. god bless you turbo tax.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 5313
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Years of Turbo Tax This year with Turbo Tax was more frustrating. They didn't prompt the question about prepaid taxes or social security. Just general topic income. More frustrating was the final part about banking information. They didn't recognize multiple attempts with routing and account numbers that have been the same for decades. Upon calling my bank as suggested there was no reason that the numbers shouldn't have been recognized. The other big frustration was the "verification code" that was to be sent at the end to the email listed. It said it would be there in 5 minutes. No such luck. (Other emails from personal sources came in promptly). Upon request to resend there was still nothing after 5-10 minutes. Then after 15 minutes the first one came but wasn't accepted or recognized. Waiting 15 more minutes for the second one and it wouldn't be recognized either. After another 30 minutes of waiting no more came and we were logged out of the account. Upon relogging in that question wasn't asked again. So, for something that should have been fairly quick it took almost an extra hour.
Date published: 2021-04-05
Rated 5 out of 5 by from Love turbo tax! I've used it for the past 4 years and it just keeps getting easier and easier. Thanks!!
Date published: 2021-04-05
Rated 5 out of 5 by from Always easy Year after year, easy to file. Recommend to everyone, why pay a tax service?
Date published: 2021-04-05
Rated 1 out of 5 by from Not impressed Tried to charge me 40 dollars to pay for itself out of my refund...this is supposed to be a tech company and its supposed to make everyone's lives mutually easily. I wish I didnt have to use this service
Date published: 2021-04-05
Rated 2 out of 5 by from Feel tricked Overall it was a convenient and easy way to file. On the other hand I signed up to file for free and it LITERALLY gave me no other option but the deluxe package.
Date published: 2021-04-05
Rated 1 out of 5 by from I still have to pay 25? I bought the cd and I had to still pay 25 for my state tax im never going to do my taxes with turbo tax
Date published: 2021-04-05
Rated 5 out of 5 by from Very easy to understand TurboTax makes filing tax return less daunting and intimidating with its guided questions.
Date published: 2021-04-05
Rated 5 out of 5 by from Simple and fast it was easy, and i've been a turbo tax user for 7 years
Date published: 2021-04-05
Rated 5 out of 5 by from Always great As usual filing with TurboTax was efortless. I will always use TurboTax
Date published: 2021-04-05
Rated 5 out of 5 by from i am so happy i was introduced to turbo tax. i didnt recieve a stimulus check for lack of filing taxes because the epidemic caused me to have no work and od couse most taxes places wont help without getting their own profit. Turbo tax allowed me to file and no im going to get some help. god bless you turbo tax.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 5313