TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome!!! It was our first experience filing our taxes with Turbo Tax and it was very understandable and easy to file.
Date published: 2021-05-18
Rated 1 out of 5 by from Constant hidden costs, bug cost me $400 This was a pretty horrid experience. I've used Turbo Tax the past 5-6 years to file my taxes. This is the first year I had multiple different forms. They require you to pay to process each additional form and you only find out in the middle of the entire process with no other choice. Additionally, there was a bug in their system for the CA Form 3853, which is an exemption for a penalty on health coverage. I qualified for this due to hardship, however, this form asks for an ECN number. You are allowed to put NO ECN or PENDING, if you do not yet have a number - even TurboTax described this in their instructions. However, when you get to the final section TurboTax prompts you to fix your CA return or else you can't e-file. They keep asking for a number on this section and also say NO ECN or PENDING is okay if you don't have a number. The issue with their system is it does not accept NO ECN or PENDING. I spoke on the phone with them for over an hour and two people had no idea what the form was and could not resolve it. All they asked was that I clear my browser cache and reboot. I skeptically obliged and to no surprise it did nothing. I decided to come back a few days and try again and yet to no surprise I still could not get passed the form with NO ECN or PENDING. I ended up withdrawing my exemption which cost me $400 in penalty fees. So thank you very much TurboTax, what a guarantee. I will not be using TurboTax again.
Date published: 2021-05-18
Rated 5 out of 5 by from Excellent Product The TurboTax application provides a thorough, easy-to-follow process for preparing a reliable return with little or no technical knowledge of the tax code. And at very reasonable rates.
Date published: 2021-05-18
Rated 5 out of 5 by from IT IS SO SIMPLE AND HELPFUL This is better than taxact. It has better clues and better helpful tips.
Date published: 2021-05-18
Rated 2 out of 5 by from Less helpful than past years was not able to import information from Vanguard brokerage. This was not a problem in past years but was an issue this year, and from on-line chat I am not the only one impacted.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax did the job Me and my wife barely argued at all! Smooth as silk
Date published: 2021-05-18
Rated 2 out of 5 by from First experience. Last experience. Will go back to my accountant. I assumed that this was a system designed to HELP you navigate the process, HOWEVER, it is a system designed to limit the process based on what you pay for. For example: if you need to do something more than what Plan A or B offers, you have to upgrade as opposed to simply doing the extra leg that you did not pay for.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax Is Awesome!! Turbo Tax is an outstanding tool to use for your taxes. I recommend it to all my friends and family.
Date published: 2021-05-18
Rated 5 out of 5 by from Thanks for saving me money this year Love it. It helps me save lots of money on taxes. Clear and very detail
Date published: 2021-05-18
Rated 4 out of 5 by from Expensive if doing Fed and State Fidelity discount states up to $20 off every year yet only takes of $10 for deluxe. Charges for States have no discount, expensive especially if filing non resident working in other state. 2210 form should have a waiver for penalty attached if paying on time by filing deadline 5/17/21.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 532
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome!!! It was our first experience filing our taxes with Turbo Tax and it was very understandable and easy to file.
Date published: 2021-05-18
Rated 1 out of 5 by from Constant hidden costs, bug cost me $400 This was a pretty horrid experience. I've used Turbo Tax the past 5-6 years to file my taxes. This is the first year I had multiple different forms. They require you to pay to process each additional form and you only find out in the middle of the entire process with no other choice. Additionally, there was a bug in their system for the CA Form 3853, which is an exemption for a penalty on health coverage. I qualified for this due to hardship, however, this form asks for an ECN number. You are allowed to put NO ECN or PENDING, if you do not yet have a number - even TurboTax described this in their instructions. However, when you get to the final section TurboTax prompts you to fix your CA return or else you can't e-file. They keep asking for a number on this section and also say NO ECN or PENDING is okay if you don't have a number. The issue with their system is it does not accept NO ECN or PENDING. I spoke on the phone with them for over an hour and two people had no idea what the form was and could not resolve it. All they asked was that I clear my browser cache and reboot. I skeptically obliged and to no surprise it did nothing. I decided to come back a few days and try again and yet to no surprise I still could not get passed the form with NO ECN or PENDING. I ended up withdrawing my exemption which cost me $400 in penalty fees. So thank you very much TurboTax, what a guarantee. I will not be using TurboTax again.
Date published: 2021-05-18
Rated 5 out of 5 by from Excellent Product The TurboTax application provides a thorough, easy-to-follow process for preparing a reliable return with little or no technical knowledge of the tax code. And at very reasonable rates.
Date published: 2021-05-18
Rated 5 out of 5 by from IT IS SO SIMPLE AND HELPFUL This is better than taxact. It has better clues and better helpful tips.
Date published: 2021-05-18
Rated 2 out of 5 by from Less helpful than past years was not able to import information from Vanguard brokerage. This was not a problem in past years but was an issue this year, and from on-line chat I am not the only one impacted.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax did the job Me and my wife barely argued at all! Smooth as silk
Date published: 2021-05-18
Rated 2 out of 5 by from First experience. Last experience. Will go back to my accountant. I assumed that this was a system designed to HELP you navigate the process, HOWEVER, it is a system designed to limit the process based on what you pay for. For example: if you need to do something more than what Plan A or B offers, you have to upgrade as opposed to simply doing the extra leg that you did not pay for.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax Is Awesome!! Turbo Tax is an outstanding tool to use for your taxes. I recommend it to all my friends and family.
Date published: 2021-05-18
Rated 5 out of 5 by from Thanks for saving me money this year Love it. It helps me save lots of money on taxes. Clear and very detail
Date published: 2021-05-18
Rated 4 out of 5 by from Expensive if doing Fed and State Fidelity discount states up to $20 off every year yet only takes of $10 for deluxe. Charges for States have no discount, expensive especially if filing non resident working in other state. 2210 form should have a waiver for penalty attached if paying on time by filing deadline 5/17/21.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 532