TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Bug, Six digit pins for efile can not be entered When attempting to enter the IRS generated pins for my wife and myself I could not enter six digits, only five. This results in the return being rejected from by the IRS.
Date published: 2022-03-10
Rated 5 out of 5 by from Very Helpful I entered in my taxes myself but this is my first time working in two different states. I had a lot of questions and decided to do the TurboTax Live. Annette was very helpful! She was extremely helpful, very responsive, and answered all my help
Date published: 2022-03-10
Rated 3 out of 5 by from TurboTax has really gone down hill I have been using TurboTax for close to 20 years and as a retired IRS employee I can state with authority that the product not only has gone down hill in quality it has gone down hill in quantity as well. You used to get more bang for you buck when buying the Deluxe version, now you have to pay more to get the same features the as I mentioned the quality and reliability has gone way down. When I went to file my returns this time I tried to login to my TurboTax account 5-6 times in order to file my returns and it would never finish logging in, it would just spin and spin. I finally had to log out of TurboTax. Save everything on my computer, reboot the computer, open my tax return to be able to finally log into my account and finish filing my returns. This was not the only problem I experienced this year. I purchased the software as a download and it took me over an hour to get it installed on my computer because it continuously refused to connect to the Intuit servers so I could download and install TurboTax. I might mention that I was an IT professional when I retired so it was not user error.
Date published: 2022-03-10
Rated 3 out of 5 by from TurboTax Compatibility I have used TurboTax Business and Premier for the last 9 years with excellent experience. This year I replaced my old tower system with a Dell XPS laptop running Windows 11. After TurboTax completely messed up the transfer from Federal to State your agent informed me that the only way to fix the problem was to uninstall TurboTax and reinstall it from my disk. I did so, but the same problem occurred. Two calls later your agent informed me that TurboTax Business is not compatible with Windows 11. I finally had to go back to an older slow computer with Windows 10 and TurboTax worked properly. PLEASE ASSURE ME THAT TURBOTAX BUSINESS WILL BE FIXED BY NEXT TAX SEASON TO WORK ON WINDOWS 11.
Date published: 2022-03-10
Rated 5 out of 5 by from Excellent Service Excellent service for this product and recommend to all my collegues
Date published: 2022-03-10
Rated 5 out of 5 by from I started and will continue to use Turbo Tax It's an easy and simple format for everyone to use.
Date published: 2022-03-10
Rated 5 out of 5 by from 2nd time I used your service. Very satisfied. Easy to navigate web page and connectivity was better than I expected. Experts guided me through the process for the paperwork they needed to file my return.
Date published: 2022-03-10
Rated 4 out of 5 by from More context needed TurboTax has improved over the years I have been using it (it was always a good program). This year it found an error when reviewing my Federal forms. It said I needed to provide a value for line Q. No indication of what line Q was for. I just put in 0 and went on, thinking I would find it later. Never ran into line Q in the program because it doesn't give you that information. In the end I printed out all 131 pages and went over it. Finally found line Q and 0 was correct so all was good. There were several instances where more context would have been helpful.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax was very helpful The turbo tax live expert was very helpful. It made filing my taxes way easier.
Date published: 2022-03-10
Rated 3 out of 5 by from Easy to Use but I hate the extra fees they try and I've used TT for many years. Just can't stand the cost doesn't include efile for your state. I also hate they try and sell you audit protection.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 5209
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Bug, Six digit pins for efile can not be entered When attempting to enter the IRS generated pins for my wife and myself I could not enter six digits, only five. This results in the return being rejected from by the IRS.
Date published: 2022-03-10
Rated 5 out of 5 by from Very Helpful I entered in my taxes myself but this is my first time working in two different states. I had a lot of questions and decided to do the TurboTax Live. Annette was very helpful! She was extremely helpful, very responsive, and answered all my help
Date published: 2022-03-10
Rated 3 out of 5 by from TurboTax has really gone down hill I have been using TurboTax for close to 20 years and as a retired IRS employee I can state with authority that the product not only has gone down hill in quality it has gone down hill in quantity as well. You used to get more bang for you buck when buying the Deluxe version, now you have to pay more to get the same features the as I mentioned the quality and reliability has gone way down. When I went to file my returns this time I tried to login to my TurboTax account 5-6 times in order to file my returns and it would never finish logging in, it would just spin and spin. I finally had to log out of TurboTax. Save everything on my computer, reboot the computer, open my tax return to be able to finally log into my account and finish filing my returns. This was not the only problem I experienced this year. I purchased the software as a download and it took me over an hour to get it installed on my computer because it continuously refused to connect to the Intuit servers so I could download and install TurboTax. I might mention that I was an IT professional when I retired so it was not user error.
Date published: 2022-03-10
Rated 3 out of 5 by from TurboTax Compatibility I have used TurboTax Business and Premier for the last 9 years with excellent experience. This year I replaced my old tower system with a Dell XPS laptop running Windows 11. After TurboTax completely messed up the transfer from Federal to State your agent informed me that the only way to fix the problem was to uninstall TurboTax and reinstall it from my disk. I did so, but the same problem occurred. Two calls later your agent informed me that TurboTax Business is not compatible with Windows 11. I finally had to go back to an older slow computer with Windows 10 and TurboTax worked properly. PLEASE ASSURE ME THAT TURBOTAX BUSINESS WILL BE FIXED BY NEXT TAX SEASON TO WORK ON WINDOWS 11.
Date published: 2022-03-10
Rated 5 out of 5 by from Excellent Service Excellent service for this product and recommend to all my collegues
Date published: 2022-03-10
Rated 5 out of 5 by from I started and will continue to use Turbo Tax It's an easy and simple format for everyone to use.
Date published: 2022-03-10
Rated 5 out of 5 by from 2nd time I used your service. Very satisfied. Easy to navigate web page and connectivity was better than I expected. Experts guided me through the process for the paperwork they needed to file my return.
Date published: 2022-03-10
Rated 4 out of 5 by from More context needed TurboTax has improved over the years I have been using it (it was always a good program). This year it found an error when reviewing my Federal forms. It said I needed to provide a value for line Q. No indication of what line Q was for. I just put in 0 and went on, thinking I would find it later. Never ran into line Q in the program because it doesn't give you that information. In the end I printed out all 131 pages and went over it. Finally found line Q and 0 was correct so all was good. There were several instances where more context would have been helpful.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax was very helpful The turbo tax live expert was very helpful. It made filing my taxes way easier.
Date published: 2022-03-10
Rated 3 out of 5 by from Easy to Use but I hate the extra fees they try and I've used TT for many years. Just can't stand the cost doesn't include efile for your state. I also hate they try and sell you audit protection.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 5209