TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbo Tax Service 2020 Taxes I liked how I was able to work on my taxes over multiple sessions.
Date published: 2021-04-25
Rated 1 out of 5 by from Awful experience, will never use again Absolutely awful. Should be able to easily downgrade when itemized deductions aren't needed. You can upgrade at any time but where is the option to downgrade? You shouldn't have to fill out all the forms for home interest and real estate taxes etc. if you KNOW you will be below the standard deduction. More work for the customer and SURPRISE more money for you. You should be able to EASILY navigate through sections and enter info that you WANT to enter without required questions, roadblocks, and irrelevant videos to watch. Also asked support a question and they gave me the absolute wrong answer.
Date published: 2021-04-25
Rated 5 out of 5 by from Super Easy-Trustworthy-Fast So easy to do yourself. Walks you thru every step.
Date published: 2021-04-25
Rated 5 out of 5 by from Everyone I used Live Chat with was so helpful I had many questions as a first time TurboTax user, and I made use of the Live Chat feature several times. Each time was very helpful and the people were kind and helpful.
Date published: 2021-04-25
Rated 4 out of 5 by from TurboTax is a lifesaver, but still has rough edges Our taxes are complicated enough that doing them without turbotax would be near impossible. I've been using it for years. I have a pretty new very capable laptop running Windows 10. This year, as I've experienced in the past, turbotax remains pretty slow (loading, updating, etc). Looks like its still a 32 bit application. Between federal and state taxes I typically run into one or more small bugs, like times the program repeats a segment of a directed walkthrough repeatedly, or does something odd with my HSA or college tax breaks. I work through these things in forms mode. I'll remain a customer, but wish for some improvements!
Date published: 2021-04-25
Rated 5 out of 5 by from very easy experience A very easy experience, anyone can do it, just follow the instructions, i recommend it to any one.
Date published: 2021-04-25
Rated 4 out of 5 by from TT Review Easy to use "Easy Step" Liked E-file $ thru T. Rowe Price was great
Date published: 2021-04-25
Rated 5 out of 5 by from The absolute best! Makes it easy and expedient. I have been a loyal user for over 10 years, never a problem
Date published: 2021-04-25
Rated 4 out of 5 by from Good Product for Price Except for the constant attempts to upsell, this is a relatively easy to use product that works better than the IRS Free Forms File.
Date published: 2021-04-25
Rated 5 out of 5 by from Fantastic Very easy to file my taxes especially since I had no prior knowledge.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 5201
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Service 2020 Taxes I liked how I was able to work on my taxes over multiple sessions.
Date published: 2021-04-25
Rated 1 out of 5 by from Awful experience, will never use again Absolutely awful. Should be able to easily downgrade when itemized deductions aren't needed. You can upgrade at any time but where is the option to downgrade? You shouldn't have to fill out all the forms for home interest and real estate taxes etc. if you KNOW you will be below the standard deduction. More work for the customer and SURPRISE more money for you. You should be able to EASILY navigate through sections and enter info that you WANT to enter without required questions, roadblocks, and irrelevant videos to watch. Also asked support a question and they gave me the absolute wrong answer.
Date published: 2021-04-25
Rated 5 out of 5 by from Super Easy-Trustworthy-Fast So easy to do yourself. Walks you thru every step.
Date published: 2021-04-25
Rated 5 out of 5 by from Everyone I used Live Chat with was so helpful I had many questions as a first time TurboTax user, and I made use of the Live Chat feature several times. Each time was very helpful and the people were kind and helpful.
Date published: 2021-04-25
Rated 4 out of 5 by from TurboTax is a lifesaver, but still has rough edges Our taxes are complicated enough that doing them without turbotax would be near impossible. I've been using it for years. I have a pretty new very capable laptop running Windows 10. This year, as I've experienced in the past, turbotax remains pretty slow (loading, updating, etc). Looks like its still a 32 bit application. Between federal and state taxes I typically run into one or more small bugs, like times the program repeats a segment of a directed walkthrough repeatedly, or does something odd with my HSA or college tax breaks. I work through these things in forms mode. I'll remain a customer, but wish for some improvements!
Date published: 2021-04-25
Rated 5 out of 5 by from very easy experience A very easy experience, anyone can do it, just follow the instructions, i recommend it to any one.
Date published: 2021-04-25
Rated 4 out of 5 by from TT Review Easy to use "Easy Step" Liked E-file $ thru T. Rowe Price was great
Date published: 2021-04-25
Rated 5 out of 5 by from The absolute best! Makes it easy and expedient. I have been a loyal user for over 10 years, never a problem
Date published: 2021-04-25
Rated 4 out of 5 by from Good Product for Price Except for the constant attempts to upsell, this is a relatively easy to use product that works better than the IRS Free Forms File.
Date published: 2021-04-25
Rated 5 out of 5 by from Fantastic Very easy to file my taxes especially since I had no prior knowledge.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 5201