TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Not so awesome Am a longtime user, but continually encounter snags. Updating in recent years froze the program and made it difficult to use. This year, frozen update step almost lost my access to use TT. On restarting, omehow, the updates. had finished and regained access. Consistently, I can't get Federal Tax Exempt interest to post in the right place; had to use a workaround to accomplish it. I have had to use the state output selectively and. do a manual return. State program cannot adjust my NY pension for a MA return; there is no Schedule Y in the forms. Also the federally tax exempt interest is never added into the MA Form 1 income correctly; must adjust Schedule B manually. Seriously considering changing to a different tax program next year since the TT Community comments and Google comments re: the update problem.indicate that you have not resolved the problem over several years.
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo tax is great but buggy at the end I absolutely love Turbo Tax. It has helped me do my taxes for quite a few years now. It is very intuitive / easy to use. During my 2021 return I had some trouble during the filing process where the content area of my browser remained blank. I had to reload the page a bunch of times, clear my browser cache, and finally things worked out. Because of this issue I had to re-enter some of the same information a few times. While this was a pain I have to say that this was the first time I had a problem and I have been using Turbo Tax for around 10 years. I would still recommend Turbo Tax in a heartbeat. I am sure they'll fix the issue that I mentioned here.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is GREAT! My family has not been well, unable to file in time, and had to go back 4 years. Turbo tax walked me through it all.
Date published: 2022-03-11
Rated 2 out of 5 by from TurboTax is Fair TurboTax is Fair. Very complex in general Several pages have not clear ways to move ahead to the next CONTINUE. Overall filling out my return is something I do not look forward to.
Date published: 2022-03-11
Rated 2 out of 5 by from TURBOTAX SHOULD BE EASIER WORKING WITH TURBO TAX FOR THE FRIST TIME WAS VERY DIFFICULT. TAXES WERE REJECTED A FEW TIMES. THAT SHOULD NOT HAPPEN AFTER THE TURBO TAX REVIEW IS DONE.
Date published: 2022-03-11
Rated 1 out of 5 by from Truly Bad Software Difficult to navigate, asked irrelevant questions, gave incorrect explanations for things
Date published: 2022-03-11
Rated 3 out of 5 by from Long, boring and buggy Some areas were not explained as well as they could have been. Lots of errors at the end that should have been simply auto-filled like names and dates
Date published: 2022-03-11
Rated 5 out of 5 by from Still Great TurboTax is still an excellent program, however, for some reason it runs more slowly than in past years. I still recommend it to all of my friends.
Date published: 2022-03-11
Rated 2 out of 5 by from The Turbotax Products Get Worse Each Year. I've been using Turbotax since the 1990's. The program used to be dummy-proof. In other words, all of the questions were on the front end, and the instructions and explainers were detailed. With each passing year, more and more of the service is back-ended so that we are actually working on the forms. If we wanted to work on actual forms, we could print out forms for free. We pay to have Turbotax ask us the important questions it needs so that it can handle the back-end stuff on its own. This year's form actually told me to 'Look at the FORMS and decide if any of the tax rebates apply to you' rather than just ask me questions to elicit the information so that TurboTax can suggest relevant rebates. If I wanted to examine tax forms and try to decipher them, I wouldn't pay the money for TurboTax. One of these days, TurboTax will essentially be just the tax forms and a few generic queries. Come on now, Intuit. Get back to creating the best tax software like you used to do 20 years ago. Stop trying to save a few bucks because if this keeps deteriorating, the product will no longer be worth the cost.
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax is great I've Used it Many years Went smoothly but not clear how to enter 1099-G amount for business. Help was not totally clear. That took some time. Also, some of the checks were not clear, others were well explained. Overall, very good
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 5183
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not so awesome Am a longtime user, but continually encounter snags. Updating in recent years froze the program and made it difficult to use. This year, frozen update step almost lost my access to use TT. On restarting, omehow, the updates. had finished and regained access. Consistently, I can't get Federal Tax Exempt interest to post in the right place; had to use a workaround to accomplish it. I have had to use the state output selectively and. do a manual return. State program cannot adjust my NY pension for a MA return; there is no Schedule Y in the forms. Also the federally tax exempt interest is never added into the MA Form 1 income correctly; must adjust Schedule B manually. Seriously considering changing to a different tax program next year since the TT Community comments and Google comments re: the update problem.indicate that you have not resolved the problem over several years.
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo tax is great but buggy at the end I absolutely love Turbo Tax. It has helped me do my taxes for quite a few years now. It is very intuitive / easy to use. During my 2021 return I had some trouble during the filing process where the content area of my browser remained blank. I had to reload the page a bunch of times, clear my browser cache, and finally things worked out. Because of this issue I had to re-enter some of the same information a few times. While this was a pain I have to say that this was the first time I had a problem and I have been using Turbo Tax for around 10 years. I would still recommend Turbo Tax in a heartbeat. I am sure they'll fix the issue that I mentioned here.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is GREAT! My family has not been well, unable to file in time, and had to go back 4 years. Turbo tax walked me through it all.
Date published: 2022-03-11
Rated 2 out of 5 by from TurboTax is Fair TurboTax is Fair. Very complex in general Several pages have not clear ways to move ahead to the next CONTINUE. Overall filling out my return is something I do not look forward to.
Date published: 2022-03-11
Rated 2 out of 5 by from TURBOTAX SHOULD BE EASIER WORKING WITH TURBO TAX FOR THE FRIST TIME WAS VERY DIFFICULT. TAXES WERE REJECTED A FEW TIMES. THAT SHOULD NOT HAPPEN AFTER THE TURBO TAX REVIEW IS DONE.
Date published: 2022-03-11
Rated 1 out of 5 by from Truly Bad Software Difficult to navigate, asked irrelevant questions, gave incorrect explanations for things
Date published: 2022-03-11
Rated 3 out of 5 by from Long, boring and buggy Some areas were not explained as well as they could have been. Lots of errors at the end that should have been simply auto-filled like names and dates
Date published: 2022-03-11
Rated 5 out of 5 by from Still Great TurboTax is still an excellent program, however, for some reason it runs more slowly than in past years. I still recommend it to all of my friends.
Date published: 2022-03-11
Rated 2 out of 5 by from The Turbotax Products Get Worse Each Year. I've been using Turbotax since the 1990's. The program used to be dummy-proof. In other words, all of the questions were on the front end, and the instructions and explainers were detailed. With each passing year, more and more of the service is back-ended so that we are actually working on the forms. If we wanted to work on actual forms, we could print out forms for free. We pay to have Turbotax ask us the important questions it needs so that it can handle the back-end stuff on its own. This year's form actually told me to 'Look at the FORMS and decide if any of the tax rebates apply to you' rather than just ask me questions to elicit the information so that TurboTax can suggest relevant rebates. If I wanted to examine tax forms and try to decipher them, I wouldn't pay the money for TurboTax. One of these days, TurboTax will essentially be just the tax forms and a few generic queries. Come on now, Intuit. Get back to creating the best tax software like you used to do 20 years ago. Stop trying to save a few bucks because if this keeps deteriorating, the product will no longer be worth the cost.
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax is great I've Used it Many years Went smoothly but not clear how to enter 1099-G amount for business. Help was not totally clear. That took some time. Also, some of the checks were not clear, others were well explained. Overall, very good
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 5183