TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Super easy The service is great practically did everything for me
Date published: 2021-03-23
Rated 2 out of 5 by from After much trouble with Turbotax, Nick saved day I had a lot of difficulty this year with 'support' personnel not being able to answer questions about an entry on a K-1 from my company. I had trouble getting an 'expert' at an appointment that wasn't an expert. I got to John who researched this, then called me back while I was in a car. He was going to write notes on wha to do so anyone could help me. They weren't stored against my case number. I finally got priority transferred to Nick who was terrific and helped me complete and check my return. Nick alone was terrific. I give Nick 5 stars, not the other 'experts'
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is great! Turbotax is harder to use. I have been using Turbotax for more than ten years. It is much harder to use! The Turbotax expert was very helpful.
Date published: 2021-03-23
Rated 4 out of 5 by from Easier It's just easier to use and the price is right and if have any problems I know where to go
Date published: 2021-03-23
Rated 5 out of 5 by from Just love Turbotax Turbo Tax is always fast and easy to complete. Recommend for everyone.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax was awesome Turbo Tax was fast and simple. Will be using for next time
Date published: 2021-03-23
Rated 1 out of 5 by from Bad Customer Service. Misleading Software. I wanted to delay filing my State Tax return to wait on guidance from my state about unemployment. The software said I could change the way I file using the TurboTax program after I paid but I never had the option and ended up PAYING FOR state tax return and was never given the option to delay my state filing. I called a Customer Service rep and asked for guidance and expressed my frustration and she hung up on my.
Date published: 2021-03-23
Rated 5 out of 5 by from Very helpful This was my first time filing on my own and it was absolutely easier than expected.
Date published: 2021-03-23
Rated 2 out of 5 by from Disappointed with 2020 version. Last time I used Turbo Tax was in 2013. Very disappointed with the 2020 version. It did not ask me if I made estimated tax payments or if I had applied any of my 2019 refund to my 2020 taxes. It also didn't ask me if I wanted to apply any of my 2020 refund to my 2021 taxes. I had to go hunt for those forms. Very difficult to find the forms I needed. I came back to Turbo Tax this year because it was the same price as TaxAct and I thought TurboTax would be better based on past experience, but TaxAct was much better last year than Turbo Tax is this year :(
Date published: 2021-03-23
Rated 5 out of 5 by from Great I have used it several years and find it informative and easy to follow
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5161
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Super easy The service is great practically did everything for me
Date published: 2021-03-23
Rated 2 out of 5 by from After much trouble with Turbotax, Nick saved day I had a lot of difficulty this year with 'support' personnel not being able to answer questions about an entry on a K-1 from my company. I had trouble getting an 'expert' at an appointment that wasn't an expert. I got to John who researched this, then called me back while I was in a car. He was going to write notes on wha to do so anyone could help me. They weren't stored against my case number. I finally got priority transferred to Nick who was terrific and helped me complete and check my return. Nick alone was terrific. I give Nick 5 stars, not the other 'experts'
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is great! Turbotax is harder to use. I have been using Turbotax for more than ten years. It is much harder to use! The Turbotax expert was very helpful.
Date published: 2021-03-23
Rated 4 out of 5 by from Easier It's just easier to use and the price is right and if have any problems I know where to go
Date published: 2021-03-23
Rated 5 out of 5 by from Just love Turbotax Turbo Tax is always fast and easy to complete. Recommend for everyone.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax was awesome Turbo Tax was fast and simple. Will be using for next time
Date published: 2021-03-23
Rated 1 out of 5 by from Bad Customer Service. Misleading Software. I wanted to delay filing my State Tax return to wait on guidance from my state about unemployment. The software said I could change the way I file using the TurboTax program after I paid but I never had the option and ended up PAYING FOR state tax return and was never given the option to delay my state filing. I called a Customer Service rep and asked for guidance and expressed my frustration and she hung up on my.
Date published: 2021-03-23
Rated 5 out of 5 by from Very helpful This was my first time filing on my own and it was absolutely easier than expected.
Date published: 2021-03-23
Rated 2 out of 5 by from Disappointed with 2020 version. Last time I used Turbo Tax was in 2013. Very disappointed with the 2020 version. It did not ask me if I made estimated tax payments or if I had applied any of my 2019 refund to my 2020 taxes. It also didn't ask me if I wanted to apply any of my 2020 refund to my 2021 taxes. I had to go hunt for those forms. Very difficult to find the forms I needed. I came back to Turbo Tax this year because it was the same price as TaxAct and I thought TurboTax would be better based on past experience, but TaxAct was much better last year than Turbo Tax is this year :(
Date published: 2021-03-23
Rated 5 out of 5 by from Great I have used it several years and find it informative and easy to follow
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5161