TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Time consuming, but really an awesome product Took longer than I expected, but it probably really necessary since it is your taxes we are talking about.
Date published: 2021-05-17
Rated 5 out of 5 by from Working Great for 7 Years!!! Always easy to use and advice available on demand. App works well. TY Turbo Tax for always getting me the max refund and the best price
Date published: 2021-05-17
Rated 5 out of 5 by from Thank you for making this easy First time filing taxes on my own and I appreciate the simplicity and assistance along the way
Date published: 2021-05-17
Rated 2 out of 5 by from It could use some improvement It isn't terribly bad to navigate through, but it could be better. I had a hard time getting back to 'Forms' to update information. It seems like it has changed.
Date published: 2021-05-17
Rated 2 out of 5 by from TurboTax Limitations I find TurboTax to be unnecessarily repetitive and tedious. To get to a hypothetical part C, you have to run through all of parts A and B again to get there. Or if you take a break and restart, you have to run through a bunch of things you already filled out. Constantly this happens. Also if there are any issues submitting your return (like I had last year and this year - no fault of TurboTax), you are not dealing with a human being who can help you get through. You're given clues, but you're mainly on your own.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software! Made doing my Taxes easy - stepped me through al the questions and checked errors for me at the end.
Date published: 2021-05-17
Rated 3 out of 5 by from Awesome as long as you agree to add ons I really don’t appreciate how difficult it is to finalize if one doesn’t agree to add ons. I’ve already paid you!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Simple and Easy! The system walks you thru the process step by step. It is self explanatory.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax makes it easy Easy to understand plus helpful information did not talk with anyone although it was available
Date published: 2021-05-17
Rated 2 out of 5 by from Frustrating glitches plagued it when filing. Worked fine until the end review before submitting. Got a repeat error message regarding Charitable Contributions. No help at all. Online, LOTS of angry users and TurboTax representatives admitting it's a software error - but then offering "work arounds." Many of the comments were from FEBRUARY & here it is MAY and no fixes. Ridiculous for a paid product to help. But after having to flub the system and remove some money (which added $120 more to our owed amount), the system let me e-file. Prior to that, the glitch said we could "File by paper mail" or "return to the tax return and reset the amount" - which was impossible! Will look for another Tax Filing option in 2021.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 508
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Time consuming, but really an awesome product Took longer than I expected, but it probably really necessary since it is your taxes we are talking about.
Date published: 2021-05-17
Rated 5 out of 5 by from Working Great for 7 Years!!! Always easy to use and advice available on demand. App works well. TY Turbo Tax for always getting me the max refund and the best price
Date published: 2021-05-17
Rated 5 out of 5 by from Thank you for making this easy First time filing taxes on my own and I appreciate the simplicity and assistance along the way
Date published: 2021-05-17
Rated 2 out of 5 by from It could use some improvement It isn't terribly bad to navigate through, but it could be better. I had a hard time getting back to 'Forms' to update information. It seems like it has changed.
Date published: 2021-05-17
Rated 2 out of 5 by from TurboTax Limitations I find TurboTax to be unnecessarily repetitive and tedious. To get to a hypothetical part C, you have to run through all of parts A and B again to get there. Or if you take a break and restart, you have to run through a bunch of things you already filled out. Constantly this happens. Also if there are any issues submitting your return (like I had last year and this year - no fault of TurboTax), you are not dealing with a human being who can help you get through. You're given clues, but you're mainly on your own.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software! Made doing my Taxes easy - stepped me through al the questions and checked errors for me at the end.
Date published: 2021-05-17
Rated 3 out of 5 by from Awesome as long as you agree to add ons I really don’t appreciate how difficult it is to finalize if one doesn’t agree to add ons. I’ve already paid you!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Simple and Easy! The system walks you thru the process step by step. It is self explanatory.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax makes it easy Easy to understand plus helpful information did not talk with anyone although it was available
Date published: 2021-05-17
Rated 2 out of 5 by from Frustrating glitches plagued it when filing. Worked fine until the end review before submitting. Got a repeat error message regarding Charitable Contributions. No help at all. Online, LOTS of angry users and TurboTax representatives admitting it's a software error - but then offering "work arounds." Many of the comments were from FEBRUARY & here it is MAY and no fixes. Ridiculous for a paid product to help. But after having to flub the system and remove some money (which added $120 more to our owed amount), the system let me e-file. Prior to that, the glitch said we could "File by paper mail" or "return to the tax return and reset the amount" - which was impossible! Will look for another Tax Filing option in 2021.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 508