TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 4 out of 5 by from TurboTax is good It was a good expeirence. The advisors are pretty good at providing assistance. I wish that their system identified military personnel from their W2s and automatically applied the discout.
Date published: 2022-03-06
Rated 1 out of 5 by from Sneaky, Underhanded Fee The $40 fee to deduct the turbotax cost from my refund was not disclosed until the very end of the process (instead of when the option is selected). I almost missed it before it was too late to go back and pay with a card. This is clearly an intentionally deceptive design. The only reason for a design like this is that turbotax is actively trying to trick its own customers into paying more. Please fix this and do better.
Date published: 2022-03-06
Rated 4 out of 5 by from First time, seems easy. Just about everything went smoothly. Had a few questions that were answered. I'll wait and see how I did from IRS's point of view
Date published: 2022-03-06
Rated 5 out of 5 by from Very informative and easy! Easy and quick! Just make sure client ale to be reached when needed!
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax is up to date This year I could not get Turbo Tax to find and download my previous years return even though it was properly filed on an external drive. This caused a lot of unnecessary typing. I have used TurboTax for the past 20+ years for both my business and personal taxes I am now retired.
Date published: 2022-03-06
Rated 5 out of 5 by from Overall good experience! The first person I spoke to was not very helpful--the 2nd person I spoke to was Excellent
Date published: 2022-03-06
Rated 5 out of 5 by from turbo tax was easy the person that helped me was great and patient. quick and easy access to her.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax exceeded my expectations I received help from an expert. I felt better about filing my taxes with this help
Date published: 2022-03-06
Rated 3 out of 5 by from Great filling in info - easy to follow BUT. When I ran into a problem, could not get any satisfactory help. I only had one question which did not show up on your preprogrammed lists. Spent most of today trying to talk to someone, but not possible. Finally got in touch with someone in my family who is very smart and together we made a decision. Hope it is the correct one. Will discuss this with Turbo Tax next year before I commit once again. Your people before I installed were VERY helpful and in two phone calls with Jenae and Laura my installation problems were resolved. BUT once I had bought the service and was working on my actual tax return could not find anyone anywhere who would talk to me. This does not work for me.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo is awesome Easy and done without leaving home maximum results with minimal effort
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5049
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is good It was a good expeirence. The advisors are pretty good at providing assistance. I wish that their system identified military personnel from their W2s and automatically applied the discout.
Date published: 2022-03-06
Rated 1 out of 5 by from Sneaky, Underhanded Fee The $40 fee to deduct the turbotax cost from my refund was not disclosed until the very end of the process (instead of when the option is selected). I almost missed it before it was too late to go back and pay with a card. This is clearly an intentionally deceptive design. The only reason for a design like this is that turbotax is actively trying to trick its own customers into paying more. Please fix this and do better.
Date published: 2022-03-06
Rated 4 out of 5 by from First time, seems easy. Just about everything went smoothly. Had a few questions that were answered. I'll wait and see how I did from IRS's point of view
Date published: 2022-03-06
Rated 5 out of 5 by from Very informative and easy! Easy and quick! Just make sure client ale to be reached when needed!
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax is up to date This year I could not get Turbo Tax to find and download my previous years return even though it was properly filed on an external drive. This caused a lot of unnecessary typing. I have used TurboTax for the past 20+ years for both my business and personal taxes I am now retired.
Date published: 2022-03-06
Rated 5 out of 5 by from Overall good experience! The first person I spoke to was not very helpful--the 2nd person I spoke to was Excellent
Date published: 2022-03-06
Rated 5 out of 5 by from turbo tax was easy the person that helped me was great and patient. quick and easy access to her.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax exceeded my expectations I received help from an expert. I felt better about filing my taxes with this help
Date published: 2022-03-06
Rated 3 out of 5 by from Great filling in info - easy to follow BUT. When I ran into a problem, could not get any satisfactory help. I only had one question which did not show up on your preprogrammed lists. Spent most of today trying to talk to someone, but not possible. Finally got in touch with someone in my family who is very smart and together we made a decision. Hope it is the correct one. Will discuss this with Turbo Tax next year before I commit once again. Your people before I installed were VERY helpful and in two phone calls with Jenae and Laura my installation problems were resolved. BUT once I had bought the service and was working on my actual tax return could not find anyone anywhere who would talk to me. This does not work for me.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo is awesome Easy and done without leaving home maximum results with minimal effort
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5049