TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Software trouble I installed Turbotax with no issues. When I started my return it asked if I wanted to update to the latest I clicked update. I worked on my taxes for awhile and had to stop. One week later I was going to finish my taxes and Turbotax would not open. I uninstalled the program a couple of times it still would not open. I went to Intuit site. I read where there was a problem with an update and it caused turbotax to not be able to open. Intuit had a patch you could download. I downloaded the patch and it worked. I could now open Turbotax. I had to stop again working on my taxes. I came back again the next weekend and again Turbotax would not open. I uninstalled the program again and installed and Turbotax still would not open. I went to Intuits site and couldn't find any information on the issue. I could not find a phone number on Intuit's site to call foe help. Finally after several hours I called Geek Squad and after a couple of hours they were able to fix the issue. I'm not sure if I will ever buy Turbotax again. Turbotax has no support on software issues.
Date published: 2022-03-13
Rated 5 out of 5 by from Excellent everytime. Every time time excellent ease of use. This time I messed up just two numbers, called it in and a simple fix w a quick response.
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome Everyone was nice and very helpful. Jan mybtax expert has excellent knowledge about taxes you can tell he has experience
Date published: 2022-03-13
Rated 5 out of 5 by from excellent user experience Great way to file taxes. Makes it easier to understand it.
Date published: 2022-03-13
Rated 5 out of 5 by from Just answer the question and fill in the blanks Have used for years! Carry over everything from past years so very easy to complete my taxes.
Date published: 2022-03-13
Rated 3 out of 5 by from Would not allow e file Unlike last year , would not allow e file so had to mail in return. Could not get an explanation as to why turbotax gave me the option to e file but then form 8453-S had DO NOT FILE in red
Date published: 2022-03-13
Rated 1 out of 5 by from Pathetic Absolutely the worse experience ever for the past three year. Next year I will use a CPA.
Date published: 2022-03-13
Rated 4 out of 5 by from Turbo tax is great great product and easy to use I use it every year .
Date published: 2022-03-13
Rated 5 out of 5 by from Easy and thorough I love the thorough step by step process to make sure you have all aspects and tax situations covered. I also love the information and explanation that accompanies many of the tax items if you are not completely familiar.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is an Easy Solution for Tax Filing Easy to use, step-by-step questioning, excellent summary format.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4989
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Software trouble I installed Turbotax with no issues. When I started my return it asked if I wanted to update to the latest I clicked update. I worked on my taxes for awhile and had to stop. One week later I was going to finish my taxes and Turbotax would not open. I uninstalled the program a couple of times it still would not open. I went to Intuit site. I read where there was a problem with an update and it caused turbotax to not be able to open. Intuit had a patch you could download. I downloaded the patch and it worked. I could now open Turbotax. I had to stop again working on my taxes. I came back again the next weekend and again Turbotax would not open. I uninstalled the program again and installed and Turbotax still would not open. I went to Intuits site and couldn't find any information on the issue. I could not find a phone number on Intuit's site to call foe help. Finally after several hours I called Geek Squad and after a couple of hours they were able to fix the issue. I'm not sure if I will ever buy Turbotax again. Turbotax has no support on software issues.
Date published: 2022-03-13
Rated 5 out of 5 by from Excellent everytime. Every time time excellent ease of use. This time I messed up just two numbers, called it in and a simple fix w a quick response.
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome Everyone was nice and very helpful. Jan mybtax expert has excellent knowledge about taxes you can tell he has experience
Date published: 2022-03-13
Rated 5 out of 5 by from excellent user experience Great way to file taxes. Makes it easier to understand it.
Date published: 2022-03-13
Rated 5 out of 5 by from Just answer the question and fill in the blanks Have used for years! Carry over everything from past years so very easy to complete my taxes.
Date published: 2022-03-13
Rated 3 out of 5 by from Would not allow e file Unlike last year , would not allow e file so had to mail in return. Could not get an explanation as to why turbotax gave me the option to e file but then form 8453-S had DO NOT FILE in red
Date published: 2022-03-13
Rated 1 out of 5 by from Pathetic Absolutely the worse experience ever for the past three year. Next year I will use a CPA.
Date published: 2022-03-13
Rated 4 out of 5 by from Turbo tax is great great product and easy to use I use it every year .
Date published: 2022-03-13
Rated 5 out of 5 by from Easy and thorough I love the thorough step by step process to make sure you have all aspects and tax situations covered. I also love the information and explanation that accompanies many of the tax items if you are not completely familiar.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is an Easy Solution for Tax Filing Easy to use, step-by-step questioning, excellent summary format.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4989