TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Increased filing cost, lack of communication I have used TurboTax for over 10 years. Each year it's been a relative breeze. This year, they really dropped the ball on communicating with their customers in regards to the changes due to the recovery act. Taking time to fix something is one thing; fixing it for business and online customers and then leaving your desktop users with no information for 2 weeks isn't acceptable. Additionally, due to the wait, we all ended up paying an increase in filing which wasn't expected. I file every year no later than mid-February. I had to research to find out that the cost regularly increases for state filing from $20 to $25. There was no notification of this in the program. This should be updated to avoid being a surprise for customers like me who have never experienced it before and had no warning that my $20 bill showing in Turbo Tax would actually be $25 once I entered my credit information. These two details have left a bad impression this year. I'll be trying H&R Block's tax software next year.
Date published: 2021-03-27
Rated 5 out of 5 by from It certainly makes handling Fed taxes easier. I made a single pass through TurboTax to enter data. Then after initiating e-file, 35 minutes elapsed before receiving approval by the IRS.
Date published: 2021-03-27
Rated 5 out of 5 by from awesome love it simple and easy got my taxes quick n simple
Date published: 2021-03-27
Rated 4 out of 5 by from Gets the job done This program gets the job done, I still got a little lost.
Date published: 2021-03-27
Rated 5 out of 5 by from My best tax filing event yet! I did pretty well, but had a little trouble having to file two state income tax returns. Fortunately Lisa came to my rescue, and she was fantastic! Got right to the heart of my problem and knew exactly what to do. Thanks, Lisa!
Date published: 2021-03-27
Rated 5 out of 5 by from Another Very Successful Year of Tax Preparation TurboTax Premier got me through another year of successful tax preparation, during which I sold my house and moved during the COVID pandemic with a lot of downsizing and contributions of clothing, furniture, household and kitchen items, etc., which required a lot of extra tax preparation in addition to the usual investment entries, and TurboTax helped me get the largest federal and state refunds that I've ever gotten!
Date published: 2021-03-27
Rated 5 out of 5 by from Easy and Simple First time user and had little to no problems. Would recommend
Date published: 2021-03-27
Rated 3 out of 5 by from Turbo Tax is still complex Completion is still a little complex and creates some uncertainty,
Date published: 2021-03-27
Rated 5 out of 5 by from turbotx is great very easy to use. i love it. everyone should use it
Date published: 2021-03-27
Rated 5 out of 5 by from Turbo Tax is the best! I have been using Turbo Tax for several years now and I have never had a issue. It’s so simple to use and it walks you through each and every aspect!
Date published: 2021-03-27
All TurboTax® Offerings Reviews - Page 4984
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Increased filing cost, lack of communication I have used TurboTax for over 10 years. Each year it's been a relative breeze. This year, they really dropped the ball on communicating with their customers in regards to the changes due to the recovery act. Taking time to fix something is one thing; fixing it for business and online customers and then leaving your desktop users with no information for 2 weeks isn't acceptable. Additionally, due to the wait, we all ended up paying an increase in filing which wasn't expected. I file every year no later than mid-February. I had to research to find out that the cost regularly increases for state filing from $20 to $25. There was no notification of this in the program. This should be updated to avoid being a surprise for customers like me who have never experienced it before and had no warning that my $20 bill showing in Turbo Tax would actually be $25 once I entered my credit information. These two details have left a bad impression this year. I'll be trying H&R Block's tax software next year.
Date published: 2021-03-27
Rated 5 out of 5 by from It certainly makes handling Fed taxes easier. I made a single pass through TurboTax to enter data. Then after initiating e-file, 35 minutes elapsed before receiving approval by the IRS.
Date published: 2021-03-27
Rated 5 out of 5 by from awesome love it simple and easy got my taxes quick n simple
Date published: 2021-03-27
Rated 4 out of 5 by from Gets the job done This program gets the job done, I still got a little lost.
Date published: 2021-03-27
Rated 5 out of 5 by from My best tax filing event yet! I did pretty well, but had a little trouble having to file two state income tax returns. Fortunately Lisa came to my rescue, and she was fantastic! Got right to the heart of my problem and knew exactly what to do. Thanks, Lisa!
Date published: 2021-03-27
Rated 5 out of 5 by from Another Very Successful Year of Tax Preparation TurboTax Premier got me through another year of successful tax preparation, during which I sold my house and moved during the COVID pandemic with a lot of downsizing and contributions of clothing, furniture, household and kitchen items, etc., which required a lot of extra tax preparation in addition to the usual investment entries, and TurboTax helped me get the largest federal and state refunds that I've ever gotten!
Date published: 2021-03-27
Rated 5 out of 5 by from Easy and Simple First time user and had little to no problems. Would recommend
Date published: 2021-03-27
Rated 3 out of 5 by from Turbo Tax is still complex Completion is still a little complex and creates some uncertainty,
Date published: 2021-03-27
Rated 5 out of 5 by from turbotx is great very easy to use. i love it. everyone should use it
Date published: 2021-03-27
Rated 5 out of 5 by from Turbo Tax is the best! I have been using Turbo Tax for several years now and I have never had a issue. It’s so simple to use and it walks you through each and every aspect!
Date published: 2021-03-27
All TurboTax® Offerings Reviews - Page 4984