TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Decade long Turbotax user For the first time ever I had someone else prepare my taxes. And for the first time in a very long time I am getting a refund from both federal and state. Turbotax live was an amazing experience. Joseline was great and very easy to work with. I uploaded my documents and she worked her magic. We spoke a couple of times on the phone and she had video so I could see who I was actually speaking with. The messaging system made it easy to ask or answer quick questions. I went from my preliminary look of owing thousands of dollars to getting a refund all the way around. I will use this service again next year. It was not that much more than I regularly pay.
Date published: 2021-03-25
Rated 4 out of 5 by from Needs more built-in help Turbo Tax does a great job walking you through the process of entering information and going through all necessary and possible entries. However, the provided information/help via the links need more information and clarification built into the desktop program. Although I read through the links where I needed help, I still had to Google search and read at least 2 different posts to fully understand the nuances of how I needed to enter information, what I could/could not do. The built-in Search function was inconsistent and very limited.
Date published: 2021-03-25
Rated 5 out of 5 by from turbo tax is awesome really understandable instructions on filing. quick and easy
Date published: 2021-03-25
Rated 3 out of 5 by from could have been more precise on what you/we are do I wasnt informed that my paperwork wasnt complete nor that i wasnt finished & that I still had paperwork to do & that put me back over a week on getting my taxes filed!!! NOT HAPPY WITH THAT AT ALL!!!
Date published: 2021-03-25
Rated 5 out of 5 by from Love turbo taz Best experience ever. Will never use another tax preparation again
Date published: 2021-03-25
Rated 5 out of 5 by from So easy, so great TurboTax. Thanks. It fast, easy and simple. This is a much needed service conducted very professionally.
Date published: 2021-03-25
Rated 5 out of 5 by from they r awesome they made it dummy proof.,,thank u so much. i love theez guys
Date published: 2021-03-25
Rated 3 out of 5 by from still haven't get a positive result try to make it more easier to use and let customers know immediately they make mistake
Date published: 2021-03-25
Rated 5 out of 5 by from Wouldn't have it any other way Fast, accurate, Great protection, secure, live help available. You can't go wrong.
Date published: 2021-03-25
Rated 2 out of 5 by from Online Turbo Tax The online Turbo Tax product is user friendly, yet they proposed an up sell intended for a business owner that wasn’t relevant. I accidentally purchased this and contacted them through emailed/called for a refund. Still have not heard back and disappointed they are not customer centric in resolving issues so I was charged $170 (vs. $60). I recommend a better process and promptness in managing to customer issues.
Date published: 2021-03-25
All TurboTax® Offerings Reviews - Page 4978
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Decade long Turbotax user For the first time ever I had someone else prepare my taxes. And for the first time in a very long time I am getting a refund from both federal and state. Turbotax live was an amazing experience. Joseline was great and very easy to work with. I uploaded my documents and she worked her magic. We spoke a couple of times on the phone and she had video so I could see who I was actually speaking with. The messaging system made it easy to ask or answer quick questions. I went from my preliminary look of owing thousands of dollars to getting a refund all the way around. I will use this service again next year. It was not that much more than I regularly pay.
Date published: 2021-03-25
Rated 4 out of 5 by from Needs more built-in help Turbo Tax does a great job walking you through the process of entering information and going through all necessary and possible entries. However, the provided information/help via the links need more information and clarification built into the desktop program. Although I read through the links where I needed help, I still had to Google search and read at least 2 different posts to fully understand the nuances of how I needed to enter information, what I could/could not do. The built-in Search function was inconsistent and very limited.
Date published: 2021-03-25
Rated 5 out of 5 by from turbo tax is awesome really understandable instructions on filing. quick and easy
Date published: 2021-03-25
Rated 3 out of 5 by from could have been more precise on what you/we are do I wasnt informed that my paperwork wasnt complete nor that i wasnt finished & that I still had paperwork to do & that put me back over a week on getting my taxes filed!!! NOT HAPPY WITH THAT AT ALL!!!
Date published: 2021-03-25
Rated 5 out of 5 by from Love turbo taz Best experience ever. Will never use another tax preparation again
Date published: 2021-03-25
Rated 5 out of 5 by from So easy, so great TurboTax. Thanks. It fast, easy and simple. This is a much needed service conducted very professionally.
Date published: 2021-03-25
Rated 5 out of 5 by from they r awesome they made it dummy proof.,,thank u so much. i love theez guys
Date published: 2021-03-25
Rated 3 out of 5 by from still haven't get a positive result try to make it more easier to use and let customers know immediately they make mistake
Date published: 2021-03-25
Rated 5 out of 5 by from Wouldn't have it any other way Fast, accurate, Great protection, secure, live help available. You can't go wrong.
Date published: 2021-03-25
Rated 2 out of 5 by from Online Turbo Tax The online Turbo Tax product is user friendly, yet they proposed an up sell intended for a business owner that wasn’t relevant. I accidentally purchased this and contacted them through emailed/called for a refund. Still have not heard back and disappointed they are not customer centric in resolving issues so I was charged $170 (vs. $60). I recommend a better process and promptness in managing to customer issues.
Date published: 2021-03-25
All TurboTax® Offerings Reviews - Page 4978