TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Turbotax is great, EXCEPT for no form 709 The experts on the phone were great. I have two complaints about Turbotax, though: 1. For the last two years TurboTax does not cover Form 709 (the gift tax form), which means that I must fill it out by hand. It is a several page form, with complicated instructions (about 40 pages of instructions). Even though I complained loudly about this last year (2020), TURBOTAX has still not included this form in its software for 2021. I did call a live Turbotax expert both last year and this year. The expert this year said that she would elevate my complaint. I hope it works. 2. Also, I paid for Turbotax LIVE MAX which includes the identity theft protection. During the year 2021 I received a message from INTUIT that my "phone number has been found compromised online." The email instructed that I should contact IDnotify, but did not include any phone number. I wasted an afternoon getting to a real person on the phone and figuring out what I should do. So more explicit instructions are needed.
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is the best It was quick and easy to file! I would highly recommend
Date published: 2022-03-07
Rated 5 out of 5 by from Thanks! All easy an painless. Thanks to Samantha for being so kind.
Date published: 2022-03-07
Rated 4 out of 5 by from fast and easy was a great experience fast and easy just pricey but over all well
Date published: 2022-03-07
Rated 5 out of 5 by from TurboTax is Fast Fast and easy, I took a photo of my W2 and TurboTax instantly filled it in, so much better than H&R Block’s crappy software.
Date published: 2022-03-07
Rated 5 out of 5 by from So easy to use I have been using TurboTax for over a decade and it gets easier to use every year. I feel confident that my taxes are done right with TurboTax.
Date published: 2022-03-07
Rated 1 out of 5 by from Very Lenghly Very long process and needed up being over charged. I don't recommend it.
Date published: 2022-03-07
Rated 2 out of 5 by from Website is glitchy Forms will not take your name if caps Lock is on. Very confusing, had to call online help which did solve the problem I have used online tax filing for years and this was no so easy to complete like an hour before I was done and I had all my info in hand.
Date published: 2022-03-07
Rated 4 out of 5 by from TurboTax handling foreign income Foreign income tax credit is a complicated process. Turbotax works you through the various scenarios but some of the questions are confusing. After the second time through I was able to get the inputs correct. The Child tax credit added complications as well.
Date published: 2022-03-07
Rated 5 out of 5 by from Easy to use I have been doing my taxes with Turbotax and I am really happy with this service.
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 4957
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbotax is great, EXCEPT for no form 709 The experts on the phone were great. I have two complaints about Turbotax, though: 1. For the last two years TurboTax does not cover Form 709 (the gift tax form), which means that I must fill it out by hand. It is a several page form, with complicated instructions (about 40 pages of instructions). Even though I complained loudly about this last year (2020), TURBOTAX has still not included this form in its software for 2021. I did call a live Turbotax expert both last year and this year. The expert this year said that she would elevate my complaint. I hope it works. 2. Also, I paid for Turbotax LIVE MAX which includes the identity theft protection. During the year 2021 I received a message from INTUIT that my "phone number has been found compromised online." The email instructed that I should contact IDnotify, but did not include any phone number. I wasted an afternoon getting to a real person on the phone and figuring out what I should do. So more explicit instructions are needed.
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is the best It was quick and easy to file! I would highly recommend
Date published: 2022-03-07
Rated 5 out of 5 by from Thanks! All easy an painless. Thanks to Samantha for being so kind.
Date published: 2022-03-07
Rated 4 out of 5 by from fast and easy was a great experience fast and easy just pricey but over all well
Date published: 2022-03-07
Rated 5 out of 5 by from TurboTax is Fast Fast and easy, I took a photo of my W2 and TurboTax instantly filled it in, so much better than H&R Block’s crappy software.
Date published: 2022-03-07
Rated 5 out of 5 by from So easy to use I have been using TurboTax for over a decade and it gets easier to use every year. I feel confident that my taxes are done right with TurboTax.
Date published: 2022-03-07
Rated 1 out of 5 by from Very Lenghly Very long process and needed up being over charged. I don't recommend it.
Date published: 2022-03-07
Rated 2 out of 5 by from Website is glitchy Forms will not take your name if caps Lock is on. Very confusing, had to call online help which did solve the problem I have used online tax filing for years and this was no so easy to complete like an hour before I was done and I had all my info in hand.
Date published: 2022-03-07
Rated 4 out of 5 by from TurboTax handling foreign income Foreign income tax credit is a complicated process. Turbotax works you through the various scenarios but some of the questions are confusing. After the second time through I was able to get the inputs correct. The Child tax credit added complications as well.
Date published: 2022-03-07
Rated 5 out of 5 by from Easy to use I have been doing my taxes with Turbotax and I am really happy with this service.
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 4957