TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax is very user-friendly It is very easy to use and it automatically imports most of the tax documents.
Date published: 2022-06-16
Rated 5 out of 5 by from TurboTax is awesome The experience was pretty good... Easy to follow step by step...
Date published: 2022-06-16
Rated 2 out of 5 by from find a way to delete no longer needed states!!!! It is RIDICULOUS that I have to wait for 7 states to load updates every time I want to work on my returns. I used to be able to chose NOT to update...but you removed that function I'm assuming because some people were too stupid to remember to update before they filed. Can't you put something at the end of the process that checks to see if the version is the most current?
Date published: 2022-06-16
Rated 5 out of 5 by from Very helpful and simple I have used Turbo Tax for the last two years and have always been satisfied with their support.
Date published: 2022-06-16
Rated 5 out of 5 by from HENRY WAS GREAT! I used the full service product. My accountant wanted to charge me > $1500 for this service but I chose to use Turbotax Max Full service. It was $500 for both federal and state and hassle free. I will use this every year!
Date published: 2022-06-16
Rated 5 out of 5 by from TurboTax got me a refund It took a while but I got a refund. When it was too much work Turbo Tax stepped in.
Date published: 2022-06-15
Rated 5 out of 5 by from Turbo tax is worth it My tax expert was mark and he did a awesome job and really helped me out would recommend to anyone!
Date published: 2022-06-15
Rated 1 out of 5 by from DOWNLOAD SOFTWARE MAC - DO NOT DO IT! I gave one star because reviewing for 2021 and 2020 that I had to do with download so couldn't review. I think there is a reason for that! One strike, two strike, will try one more year or I'm done with them. I have used Turbo tax for over a decade. I used to prepare taxes for years at a business and for family freebies prep I recommended Turbo Tax. Later I did my personal with Turbo Tax. I five star and recommended. Now DISAPPOINTED! At times it is so "smart" that for my business ... I had to go through pages of listed expense trying to find what needed for business expense as it is not well organized this year. Example ... even though I have deducted office expense in the past... Turbo tax offered me the "common" deductions recommended (had tangible and material items listed in same expense which I found odd) ,,, anyway... how uncommon is it for a business to not have some type of office expenses even if not claiming deduction for office in home (not ideal as may have consequences later at sale of property, etc that should be considered before doing). I found it time consuming and annoying and I am typically fairly patient person yet perhaps I was still annoyed with my 2020 tax return fiasco. I started my return online 2020... (welcome to Covid)... there was an issue with getting some in hand proof info timely (I knew the numbers but won't file without the proofs) and I knew that I did not owe so waited... knowing that the return that was complete with exception of missing info needed that frustratingly would "disappear" in OCT when new year came out. I could not sign in... Doing my 2021... Turbo Tax knows I have an incomplete return for 2020 somehow though it went all the way to showing a voucher yet I was assured by customer service that no tax return was filed 2020... she could not find one... and yet in completeing 2021 Turbo Tax online still tried to carry over numbers from an incomplete 2020 return somewhere in their system to 2021 which is frustrating because not correct... yet I could not access the 2020 return to complete and paper file which I knew I would have to do. I had to by the software. I was told that after complete I could put it my 2021 return at start. NOPE! The software download for my MAC was a nightmare with issue after issue... would not work on my older computer (does not say prior to purchase operating system required- just asks PC or Mac Download) so customer service said I could request a refund and gave me a link. The customer Service individuals were great ... they said that it is common to get calls for software for MAC... I was patient with them and they with me which is good thing because I "met" so many new ones and we spent sometimes hours together as they tried to help... did what they could with the Turbo Tax site/software mess that they had nothing to do with creating. I didn't trust the mess. Customer Service emailed me a link that I could open on my son's computer to download as I had not used the license number to open it... I figured to try that out on my own before requesting a refund (never got that far to license it on my MAC because didn't work at all). I had to borrow my adult son's work computer to complete the return again which was not ideal by him. When I went to continue into stste return it "froze" - well actually looped without access to continue... I actually spent overall over three hours... not on wait but with Customer Service various times with downloaded software issues even when working on a computer with a proper/acceptable OS. So tried Turbo Tax again this year... Turbo Tax online... YEP with the exception that I could not put the completed return to 2021 at start (maybe because it had the incomplete return that no one - not one but more customer service individuals and even a supervisor) at Turbo Tax could find for me to complete or to carryover to my account. Turbo Tax download NOPE!!! Just don't do it!!! Many may say no issue... the reviews did yet if an issue... not little things.
Date published: 2022-06-15
Rated 5 out of 5 by from Great Expert David was Very responsive and attentive so he was very helpful
Date published: 2022-06-15
Rated 5 out of 5 by from Candyss Is Awesome! Started out extremely frustrating because some Tax Experts had problems with my foreign income W-2. Candyss figured it out and we quickly plowed through my taxes.
Date published: 2022-06-15
All TurboTax® Offerings Reviews - Page 495
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is very user-friendly It is very easy to use and it automatically imports most of the tax documents.
Date published: 2022-06-16
Rated 5 out of 5 by from TurboTax is awesome The experience was pretty good... Easy to follow step by step...
Date published: 2022-06-16
Rated 2 out of 5 by from find a way to delete no longer needed states!!!! It is RIDICULOUS that I have to wait for 7 states to load updates every time I want to work on my returns. I used to be able to chose NOT to update...but you removed that function I'm assuming because some people were too stupid to remember to update before they filed. Can't you put something at the end of the process that checks to see if the version is the most current?
Date published: 2022-06-16
Rated 5 out of 5 by from Very helpful and simple I have used Turbo Tax for the last two years and have always been satisfied with their support.
Date published: 2022-06-16
Rated 5 out of 5 by from HENRY WAS GREAT! I used the full service product. My accountant wanted to charge me > $1500 for this service but I chose to use Turbotax Max Full service. It was $500 for both federal and state and hassle free. I will use this every year!
Date published: 2022-06-16
Rated 5 out of 5 by from TurboTax got me a refund It took a while but I got a refund. When it was too much work Turbo Tax stepped in.
Date published: 2022-06-15
Rated 5 out of 5 by from Turbo tax is worth it My tax expert was mark and he did a awesome job and really helped me out would recommend to anyone!
Date published: 2022-06-15
Rated 1 out of 5 by from DOWNLOAD SOFTWARE MAC - DO NOT DO IT! I gave one star because reviewing for 2021 and 2020 that I had to do with download so couldn't review. I think there is a reason for that! One strike, two strike, will try one more year or I'm done with them. I have used Turbo tax for over a decade. I used to prepare taxes for years at a business and for family freebies prep I recommended Turbo Tax. Later I did my personal with Turbo Tax. I five star and recommended. Now DISAPPOINTED! At times it is so "smart" that for my business ... I had to go through pages of listed expense trying to find what needed for business expense as it is not well organized this year. Example ... even though I have deducted office expense in the past... Turbo tax offered me the "common" deductions recommended (had tangible and material items listed in same expense which I found odd) ,,, anyway... how uncommon is it for a business to not have some type of office expenses even if not claiming deduction for office in home (not ideal as may have consequences later at sale of property, etc that should be considered before doing). I found it time consuming and annoying and I am typically fairly patient person yet perhaps I was still annoyed with my 2020 tax return fiasco. I started my return online 2020... (welcome to Covid)... there was an issue with getting some in hand proof info timely (I knew the numbers but won't file without the proofs) and I knew that I did not owe so waited... knowing that the return that was complete with exception of missing info needed that frustratingly would "disappear" in OCT when new year came out. I could not sign in... Doing my 2021... Turbo Tax knows I have an incomplete return for 2020 somehow though it went all the way to showing a voucher yet I was assured by customer service that no tax return was filed 2020... she could not find one... and yet in completeing 2021 Turbo Tax online still tried to carry over numbers from an incomplete 2020 return somewhere in their system to 2021 which is frustrating because not correct... yet I could not access the 2020 return to complete and paper file which I knew I would have to do. I had to by the software. I was told that after complete I could put it my 2021 return at start. NOPE! The software download for my MAC was a nightmare with issue after issue... would not work on my older computer (does not say prior to purchase operating system required- just asks PC or Mac Download) so customer service said I could request a refund and gave me a link. The customer Service individuals were great ... they said that it is common to get calls for software for MAC... I was patient with them and they with me which is good thing because I "met" so many new ones and we spent sometimes hours together as they tried to help... did what they could with the Turbo Tax site/software mess that they had nothing to do with creating. I didn't trust the mess. Customer Service emailed me a link that I could open on my son's computer to download as I had not used the license number to open it... I figured to try that out on my own before requesting a refund (never got that far to license it on my MAC because didn't work at all). I had to borrow my adult son's work computer to complete the return again which was not ideal by him. When I went to continue into stste return it "froze" - well actually looped without access to continue... I actually spent overall over three hours... not on wait but with Customer Service various times with downloaded software issues even when working on a computer with a proper/acceptable OS. So tried Turbo Tax again this year... Turbo Tax online... YEP with the exception that I could not put the completed return to 2021 at start (maybe because it had the incomplete return that no one - not one but more customer service individuals and even a supervisor) at Turbo Tax could find for me to complete or to carryover to my account. Turbo Tax download NOPE!!! Just don't do it!!! Many may say no issue... the reviews did yet if an issue... not little things.
Date published: 2022-06-15
Rated 5 out of 5 by from Great Expert David was Very responsive and attentive so he was very helpful
Date published: 2022-06-15
Rated 5 out of 5 by from Candyss Is Awesome! Started out extremely frustrating because some Tax Experts had problems with my foreign income W-2. Candyss figured it out and we quickly plowed through my taxes.
Date published: 2022-06-15
All TurboTax® Offerings Reviews - Page 495