TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Agent was good; technology is poor. Without screen sharing or live video chat feature, it is impossible to discuss tax returns. The agent was very good but unfortunately I could not review the tax return with him properly. Screen share was not available. Live video chat was not available. How can we review a paper document together? Have you tried to collaborate on any document just over phone? It is an absolute shame that this service was allowed to go live without the accompanying technology solutions. $350 is an absolute waste of money. Joseph was knowledgeable and tried his best to help via phone call and chat. The project manager accountable for 'Live full service premier' should be forced to file their taxes remotely using this service as punishment. I was not even allowed to see a draft version of my tax return. How can I visualize the tax return by talking to the agent only through phone?
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax Is Great I've been using turbo tax for over ten years and I love using it. Chat section is great also if you need help.
Date published: 2021-05-05
Rated 5 out of 5 by from Awesome Quick and easy to use. No issues. Will be using it again next year.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax is fast, efficient and accurate Prompt and great customer service and I have used it for many years. Every year they get better
Date published: 2021-05-05
Rated 4 out of 5 by from Not the best when you get into complex issues When I got to the K1 section of filling out forms in TurboTax, I filled it out exactly as stated on the K1 from the limited partnership; but TurboTax would not let me get past a certain thing saying you had to fill out separate K1s. I did it; and I worry it actually cost me some money unnecessarily. It would be nice if TurboTax took care of whatever the issue is without making me go back in and create my own second form. I'm not sure I filled that form out correctly, and again I may have lost some money because of it. It's not easy to get answers to complex questions from TurboTax support--without paying for it?
Date published: 2021-05-05
Rated 5 out of 5 by from Exceptional Rough at first but after contact help this wasn't so hard at all!
Date published: 2021-05-05
Rated 5 out of 5 by from Very easy to use Very easy to use and navigate. Most of the pages are very well arranged and organized.
Date published: 2021-05-05
Rated 5 out of 5 by from Satisfied Customer Very user friendly and customer satisfaction provided
Date published: 2021-05-05
Rated 4 out of 5 by from It was scary but they sure helped out I was not sure how things would go this year, I had alot more odd jobs I did to file for, they helped me out. Still not clean on the Intuit vs Quick books but I will check it out monthly now so I think that will help me to understand my business taxes for 2021
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax Turbo Tax is awesome and easy to file I would recommended anyone to do this because its free
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 4901
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Agent was good; technology is poor. Without screen sharing or live video chat feature, it is impossible to discuss tax returns. The agent was very good but unfortunately I could not review the tax return with him properly. Screen share was not available. Live video chat was not available. How can we review a paper document together? Have you tried to collaborate on any document just over phone? It is an absolute shame that this service was allowed to go live without the accompanying technology solutions. $350 is an absolute waste of money. Joseph was knowledgeable and tried his best to help via phone call and chat. The project manager accountable for 'Live full service premier' should be forced to file their taxes remotely using this service as punishment. I was not even allowed to see a draft version of my tax return. How can I visualize the tax return by talking to the agent only through phone?
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax Is Great I've been using turbo tax for over ten years and I love using it. Chat section is great also if you need help.
Date published: 2021-05-05
Rated 5 out of 5 by from Awesome Quick and easy to use. No issues. Will be using it again next year.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax is fast, efficient and accurate Prompt and great customer service and I have used it for many years. Every year they get better
Date published: 2021-05-05
Rated 4 out of 5 by from Not the best when you get into complex issues When I got to the K1 section of filling out forms in TurboTax, I filled it out exactly as stated on the K1 from the limited partnership; but TurboTax would not let me get past a certain thing saying you had to fill out separate K1s. I did it; and I worry it actually cost me some money unnecessarily. It would be nice if TurboTax took care of whatever the issue is without making me go back in and create my own second form. I'm not sure I filled that form out correctly, and again I may have lost some money because of it. It's not easy to get answers to complex questions from TurboTax support--without paying for it?
Date published: 2021-05-05
Rated 5 out of 5 by from Exceptional Rough at first but after contact help this wasn't so hard at all!
Date published: 2021-05-05
Rated 5 out of 5 by from Very easy to use Very easy to use and navigate. Most of the pages are very well arranged and organized.
Date published: 2021-05-05
Rated 5 out of 5 by from Satisfied Customer Very user friendly and customer satisfaction provided
Date published: 2021-05-05
Rated 4 out of 5 by from It was scary but they sure helped out I was not sure how things would go this year, I had alot more odd jobs I did to file for, they helped me out. Still not clean on the Intuit vs Quick books but I will check it out monthly now so I think that will help me to understand my business taxes for 2021
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo Tax Turbo Tax is awesome and easy to file I would recommended anyone to do this because its free
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 4901