TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Too many glitches took HOURS to fix It shouldn't take 6+ hours for a system you plug basic info into to function smoothly. The import info for Robinhook wasn't accurately transmitted. We spent hours trying to figure out the issues and called Turbotax who told us to manually type in the info....this wasn't the issue though and thank god we didn't do that.... I guess it had uploaded unnecessary info and so it got confused and kept telling us to review and input info which wasn't even included on our original document. Then we spent another few hours trying to upload the 1099 Nec even though we filled out every detail on the document Turbotax was just not accepting it so after hours of deleting it and trying to re renter we finally realized that we needed to just input the income in a different area. Such simple things but we had to spend hours troubleshooting to figure it out with no thanks to the auto chat section or the call service. I am glad it was free this year cuz if I had to pay for this service I would definitely not use Turbotax. I wish you could make this so much easier with all the $$$ Turbotax gets ya'll can afford to hire some legit tech people so that uploading basic documents doesn't cause errors. Last year we had a similar issue when uploading our Uber income...even though we linked it through Turbotax it wasn't even reported and Turbotax didn't alert us of this, I only realized it when looked at the completed PDF of the return. Thankfully I was able to amend the return but tbh I don't trust Turbotax I feel like it could be leaving out info or incorrectly reporting. Seriously get it together.
Date published: 2021-05-16
Rated 5 out of 5 by from Awsome and easy I was eager to complete taxes and intuit made the process easy
Date published: 2021-05-16
Rated 4 out of 5 by from turbo tax I enjoyed turbo tax, the only thing if I did not do upgrade I could not get my student loan deductible.
Date published: 2021-05-16
Rated 5 out of 5 by from A lifesaver and a timesaver Turbo Tax makes the painful process of completing tax forms, super easy for those of us with simple returns. I'm done in about an hour. I've been using it a few years in a row, and it's helpful that the system is efficient and plugs in prior data automatically. I highly recommend this to my friends who also have simple returns. Thank you for making the federal AND the state free now!
Date published: 2021-05-16
Rated 3 out of 5 by from Not my best tax filing experience this year Actually ended one call wondering if the info I received was accurate
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax Delux is not easy as used to be I found the last year tax return was more easier and easy to follow Turbo Tax Delux but this year is a little bit hard to followed to file tax.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax helps me look forward to Tax Season! TurboTax is so intuitive and easy to use. TurboTax makes doing my taxes a joy and something that I actually look forward to each year!
Date published: 2021-05-16
Rated 5 out of 5 by from Awesome With Turbo Tax it was easy to do online. I will use Turbo Tax again next year,
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax makes it eay to file Turbo Tax walks you thru everything. Very easy to use.
Date published: 2021-05-16
Rated 5 out of 5 by from Use It Every Year We use TurboTax every year. It is a great product and does a nice job of making the task of filing quick and easy.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 4799
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Too many glitches took HOURS to fix It shouldn't take 6+ hours for a system you plug basic info into to function smoothly. The import info for Robinhook wasn't accurately transmitted. We spent hours trying to figure out the issues and called Turbotax who told us to manually type in the info....this wasn't the issue though and thank god we didn't do that.... I guess it had uploaded unnecessary info and so it got confused and kept telling us to review and input info which wasn't even included on our original document. Then we spent another few hours trying to upload the 1099 Nec even though we filled out every detail on the document Turbotax was just not accepting it so after hours of deleting it and trying to re renter we finally realized that we needed to just input the income in a different area. Such simple things but we had to spend hours troubleshooting to figure it out with no thanks to the auto chat section or the call service. I am glad it was free this year cuz if I had to pay for this service I would definitely not use Turbotax. I wish you could make this so much easier with all the $$$ Turbotax gets ya'll can afford to hire some legit tech people so that uploading basic documents doesn't cause errors. Last year we had a similar issue when uploading our Uber income...even though we linked it through Turbotax it wasn't even reported and Turbotax didn't alert us of this, I only realized it when looked at the completed PDF of the return. Thankfully I was able to amend the return but tbh I don't trust Turbotax I feel like it could be leaving out info or incorrectly reporting. Seriously get it together.
Date published: 2021-05-16
Rated 5 out of 5 by from Awsome and easy I was eager to complete taxes and intuit made the process easy
Date published: 2021-05-16
Rated 4 out of 5 by from turbo tax I enjoyed turbo tax, the only thing if I did not do upgrade I could not get my student loan deductible.
Date published: 2021-05-16
Rated 5 out of 5 by from A lifesaver and a timesaver Turbo Tax makes the painful process of completing tax forms, super easy for those of us with simple returns. I'm done in about an hour. I've been using it a few years in a row, and it's helpful that the system is efficient and plugs in prior data automatically. I highly recommend this to my friends who also have simple returns. Thank you for making the federal AND the state free now!
Date published: 2021-05-16
Rated 3 out of 5 by from Not my best tax filing experience this year Actually ended one call wondering if the info I received was accurate
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax Delux is not easy as used to be I found the last year tax return was more easier and easy to follow Turbo Tax Delux but this year is a little bit hard to followed to file tax.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax helps me look forward to Tax Season! TurboTax is so intuitive and easy to use. TurboTax makes doing my taxes a joy and something that I actually look forward to each year!
Date published: 2021-05-16
Rated 5 out of 5 by from Awesome With Turbo Tax it was easy to do online. I will use Turbo Tax again next year,
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax makes it eay to file Turbo Tax walks you thru everything. Very easy to use.
Date published: 2021-05-16
Rated 5 out of 5 by from Use It Every Year We use TurboTax every year. It is a great product and does a nice job of making the task of filing quick and easy.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 4799