TURBOTAX CUSTOMER REVIEWS
TurboTax Deluxe Reviews
TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.
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TurboTax Online
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Rated 5 out of 5 by
Taxclub from
Turbo Tax Makes It Simple
Easy to use, accurate, secure. Screens are easy to follow and very clear. Questions are geared to walk you through, even if you don't know anything about taxes.
Date published: 2022-03-10
Rated 5 out of 5 by
angie4baby from
awsome
fast and easy would love to use again. got me the most
Date published: 2022-03-10
Rated 5 out of 5 by
hristinna from
Fast and easy!
Very helpful tools, fast and easy service. Highly recommend it!
Date published: 2022-03-10
Rated 5 out of 5 by
Little Old Lady from Pasa from
ThanksTurbo Tax
Thanks for walking me through what I thought would be a difficult tax year due to purchasing a 2nd (vacation) home.
Date published: 2022-03-10
Rated 5 out of 5 by
chief1921 from
Its Done
You were there when I needed tax problems answered. Turbo Tax was easy to use and always had information available that told me what and why I should or should not use a entry. Turbo Tax has gotten better with each year and I've been using it since 2004.
Date published: 2022-03-10
Rated 1 out of 5 by
JakeREI from
Turbotax Business is frustrating and difficult
I was unable to use a live expert for questions because my product was a downloaded product (Turbotax Business - the only version that will allow you to generate form 1065 and K1's for an LLC). I paid $170 for a product that I had to navigate by myself with only online forums to search for answers. I got most of my answers outside of the Turbotax forum which provided very limited help. On several occasions the software directed me to fill out the IRS forms directly on my own vs. asking questions and populating the forms on my behalf. It even at one point asked me what forms I needed to submit to the state. I thought that I was paying Turbotax to help me make that determination... WRONG!! For someone filing their business taxes on their own for the first time this made for a terrible experience. What did I pay $170 for if I'm filling out the forms myself with no real product support?? I spoke to someone via the Live Support for my personal returns and was told that they could not help me with the small business returns. Frustrating experience all around - I will never use Turbotax for my business taxes ever again.
Date published: 2022-03-10
Rated 1 out of 5 by
Ole Marto from
Absolutely Horrible. Double billed/charged!
We have used Turbo Tax for 10-15 years. We were charged double for e-filing. Same thing happened last year. Customer support is a joke. We are done with this nightmare. It's gotten to be such an albatross, we are just going to an accountant next year. Good riddance.
Date published: 2022-03-10
Rated 5 out of 5 by
Khanh Linh from
TurboTax is awesome!
Firstly, Michele, the tax prep assistant, is very nice. However, I did not receive an email for the feedback or survey for her task. Then, Chukwudi is very kind and quickly help me to prepare my tax for 2021. Finally, TurboTax is very easy to connect with the tax expert.
Date published: 2022-03-10
Rated 5 out of 5 by
Amber728 from
Great Experience
It was very easy to use and I felt secure in doing my own taxes.
Date published: 2022-03-10
Rated 5 out of 5 by
Belinda43 from
Overall great
Amazing customer support. Helpful hints if you do not understand something. If you ever need help click on the customer help link and someone will help you. They are friendly and very helpful. I was very pleased with the representative that helped me out.
All TurboTax® Offerings Reviews - Page 4798
Date published: 2022-03-10
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
Taxclub from
Turbo Tax Makes It Simple
Easy to use, accurate, secure. Screens are easy to follow and very clear. Questions are geared to walk you through, even if you don't know anything about taxes.
Date published: 2022-03-10
Rated 5 out of 5 by
angie4baby from
awsome
fast and easy would love to use again. got me the most
Date published: 2022-03-10
Rated 5 out of 5 by
hristinna from
Fast and easy!
Very helpful tools, fast and easy service. Highly recommend it!
Date published: 2022-03-10
Rated 5 out of 5 by
Little Old Lady from Pasa from
ThanksTurbo Tax
Thanks for walking me through what I thought would be a difficult tax year due to purchasing a 2nd (vacation) home.
Date published: 2022-03-10
Rated 5 out of 5 by
chief1921 from
Its Done
You were there when I needed tax problems answered. Turbo Tax was easy to use and always had information available that told me what and why I should or should not use a entry. Turbo Tax has gotten better with each year and I've been using it since 2004.
Date published: 2022-03-10
Rated 1 out of 5 by
JakeREI from
Turbotax Business is frustrating and difficult
I was unable to use a live expert for questions because my product was a downloaded product (Turbotax Business - the only version that will allow you to generate form 1065 and K1's for an LLC). I paid $170 for a product that I had to navigate by myself with only online forums to search for answers. I got most of my answers outside of the Turbotax forum which provided very limited help. On several occasions the software directed me to fill out the IRS forms directly on my own vs. asking questions and populating the forms on my behalf. It even at one point asked me what forms I needed to submit to the state. I thought that I was paying Turbotax to help me make that determination... WRONG!! For someone filing their business taxes on their own for the first time this made for a terrible experience. What did I pay $170 for if I'm filling out the forms myself with no real product support?? I spoke to someone via the Live Support for my personal returns and was told that they could not help me with the small business returns. Frustrating experience all around - I will never use Turbotax for my business taxes ever again.
Date published: 2022-03-10
Rated 1 out of 5 by
Ole Marto from
Absolutely Horrible. Double billed/charged!
We have used Turbo Tax for 10-15 years. We were charged double for e-filing. Same thing happened last year. Customer support is a joke. We are done with this nightmare. It's gotten to be such an albatross, we are just going to an accountant next year. Good riddance.
Date published: 2022-03-10
Rated 5 out of 5 by
Khanh Linh from
TurboTax is awesome!
Firstly, Michele, the tax prep assistant, is very nice. However, I did not receive an email for the feedback or survey for her task. Then, Chukwudi is very kind and quickly help me to prepare my tax for 2021. Finally, TurboTax is very easy to connect with the tax expert.
Date published: 2022-03-10
Rated 5 out of 5 by
Amber728 from
Great Experience
It was very easy to use and I felt secure in doing my own taxes.
Date published: 2022-03-10
Rated 5 out of 5 by
Belinda43 from
Overall great
Amazing customer support. Helpful hints if you do not understand something. If you ever need help click on the customer help link and someone will help you. They are friendly and very helpful. I was very pleased with the representative that helped me out.
All TurboTax® Offerings Reviews - Page 4798
Date published: 2022-03-10