TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from e-file failed I have used Turbo-tax for about 20 years but this is the first time I tried to e-file. Your process sucks. There was no initial confirmation of federal e-file. You charge $25 to e-file state but offer no way to pay the $25. The program could not let me into my "account". the program kept looping around and I tried 6 times to get an account verification code but got nowhere. Your account recovery team denied my request to get into the account. I will revert to filing state by mail. I have found other instances where the program just loops around and won't continue. I am quite frustrated by Turbo-tax but have found it at least calculates correctly, unlike a program I initially tries 20 years ago.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbotax does the work for you Whether you choose to file on your own using there step by step process or letting one of their experts do it for you it's very simple and made easy
Date published: 2021-03-29
Rated 2 out of 5 by from Lots of glitches The basic format is easy to work with. There is an issue of pop-ups not displaying with higher resolution monitors. I also found links to IRS pages that were non-existent. The most frustrating part is the state return would not process. The pages that loaded did not allow any data entry or ability to hit the continue button. Customer service was not equipped to quickly handle the problem. After many hours trying to get the state return to file, I am just going to mail it. Very frustrating experience.
Date published: 2021-03-29
Rated 5 out of 5 by from I love turbotax! Great and easy way to do taxes for busy people that need help staying on course!
Date published: 2021-03-29
Rated 3 out of 5 by from Finding answers and filing is difficult if any gli If you have simple taxes, Turbo Tax does a good job. Just answer the question. If anything falls outside the normal question approach, to see where the formation is needed and find answers is EXTREMELY difficult. You must depend on someone else having the same problem and finding a solution. Three weeks to get my return files AFTER I entered everything
Date published: 2021-03-29
Rated 5 out of 5 by from AGI correction Very helpful on walkthrough for correcting my AGI error
Date published: 2021-03-29
Rated 5 out of 5 by from user friendly for complicated returns awesome when it comes to downloading brokerage statement. Puts all transactions and amounts in their place saving immense amount of time
Date published: 2021-03-29
Rated 5 out of 5 by from Painless Filing with Turbo Tac I got great customer service on the phone. quick, to the point and very professional
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax Good easy easy easy easy easy easy easy easy easy easy e
Date published: 2021-03-29
Rated 5 out of 5 by from easy easy and fast no issues at all. Will use it again!!!!
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 4782
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from e-file failed I have used Turbo-tax for about 20 years but this is the first time I tried to e-file. Your process sucks. There was no initial confirmation of federal e-file. You charge $25 to e-file state but offer no way to pay the $25. The program could not let me into my "account". the program kept looping around and I tried 6 times to get an account verification code but got nowhere. Your account recovery team denied my request to get into the account. I will revert to filing state by mail. I have found other instances where the program just loops around and won't continue. I am quite frustrated by Turbo-tax but have found it at least calculates correctly, unlike a program I initially tries 20 years ago.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbotax does the work for you Whether you choose to file on your own using there step by step process or letting one of their experts do it for you it's very simple and made easy
Date published: 2021-03-29
Rated 2 out of 5 by from Lots of glitches The basic format is easy to work with. There is an issue of pop-ups not displaying with higher resolution monitors. I also found links to IRS pages that were non-existent. The most frustrating part is the state return would not process. The pages that loaded did not allow any data entry or ability to hit the continue button. Customer service was not equipped to quickly handle the problem. After many hours trying to get the state return to file, I am just going to mail it. Very frustrating experience.
Date published: 2021-03-29
Rated 5 out of 5 by from I love turbotax! Great and easy way to do taxes for busy people that need help staying on course!
Date published: 2021-03-29
Rated 3 out of 5 by from Finding answers and filing is difficult if any gli If you have simple taxes, Turbo Tax does a good job. Just answer the question. If anything falls outside the normal question approach, to see where the formation is needed and find answers is EXTREMELY difficult. You must depend on someone else having the same problem and finding a solution. Three weeks to get my return files AFTER I entered everything
Date published: 2021-03-29
Rated 5 out of 5 by from AGI correction Very helpful on walkthrough for correcting my AGI error
Date published: 2021-03-29
Rated 5 out of 5 by from user friendly for complicated returns awesome when it comes to downloading brokerage statement. Puts all transactions and amounts in their place saving immense amount of time
Date published: 2021-03-29
Rated 5 out of 5 by from Painless Filing with Turbo Tac I got great customer service on the phone. quick, to the point and very professional
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax Good easy easy easy easy easy easy easy easy easy easy e
Date published: 2021-03-29
Rated 5 out of 5 by from easy easy and fast no issues at all. Will use it again!!!!
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 4782