TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from AWSOME WAS SO FAST AND I LIKED HOW THEY HELPED ME WITH MY TAX
Date published: 2021-04-15
Rated 1 out of 5 by from TurboTax is useable and no real customer service. Downloaded software from Intuit. Couldn't get software to load past the update screen. took at least 10 attempts to get something useable. Filled out Fed and State returns. Fed Efile competed without problem. When I went to E-file state the software would not process payment. After at least 10 attempts I printed and mailed my state return. I will not use TurboTax next year. i don"t need the hassle.
Date published: 2021-04-15
Rated 4 out of 5 by from The best way to do taxes fast and prompt response with knowledgeable and extremely helpful advisors. Very effective, efficient and professional support and interactions. The live support is very much appreciated. The software and screen experience is slightly more cumbersome than in previous years. Overall, the best way to prepare taxes if doing so by oneself.
Date published: 2021-04-15
Rated 5 out of 5 by from Easy to use Turbo Tax save my money and save my time. I can work on it by myself.
Date published: 2021-04-15
Rated 5 out of 5 by from TurboTax was Easy. Easy and had additional information if needed and went quickly when you prep prior.
Date published: 2021-04-15
Rated 1 out of 5 by from Last time using TurboTax or any Intuit product The assistance provided is not helpful and the software is terrible.
Date published: 2021-04-15
Rated 3 out of 5 by from Still cumbersome but does the job It's ok, but navigation is frustrating. Some screens are impossible to get back to. The navigation choices (answers) are not saved, so you have to figure out what did you answer before to get to the numbers to verify. Specifically that was the case with 401K over contribution, and college savings plans. Help is also cumbersome. TT promises the support, but in reality its Q&A and additional charges for support.
Date published: 2021-04-15
Rated 4 out of 5 by from it wasnt bad just took a long time had alot if information that was helpful, and really walked you through everything
Date published: 2021-04-15
Rated 5 out of 5 by from Awesome Very helpful. It was easy to file through you. I will use you next year.
Date published: 2021-04-15
Rated 3 out of 5 by from Great product but too expensive Filing was pretty easy, I was unable to transfer bank and trading info so I had to enter the numbers by downloading a pdf. The questions and import were good. What is frustrating is that IO have been using Turbotax for years and each year the price seems to go up. A few years ago I bought my product from Best Buy for $39. This year it cost me $140, ouch! They make it easy except for the cost.
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 4781
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from AWSOME WAS SO FAST AND I LIKED HOW THEY HELPED ME WITH MY TAX
Date published: 2021-04-15
Rated 1 out of 5 by from TurboTax is useable and no real customer service. Downloaded software from Intuit. Couldn't get software to load past the update screen. took at least 10 attempts to get something useable. Filled out Fed and State returns. Fed Efile competed without problem. When I went to E-file state the software would not process payment. After at least 10 attempts I printed and mailed my state return. I will not use TurboTax next year. i don"t need the hassle.
Date published: 2021-04-15
Rated 4 out of 5 by from The best way to do taxes fast and prompt response with knowledgeable and extremely helpful advisors. Very effective, efficient and professional support and interactions. The live support is very much appreciated. The software and screen experience is slightly more cumbersome than in previous years. Overall, the best way to prepare taxes if doing so by oneself.
Date published: 2021-04-15
Rated 5 out of 5 by from Easy to use Turbo Tax save my money and save my time. I can work on it by myself.
Date published: 2021-04-15
Rated 5 out of 5 by from TurboTax was Easy. Easy and had additional information if needed and went quickly when you prep prior.
Date published: 2021-04-15
Rated 1 out of 5 by from Last time using TurboTax or any Intuit product The assistance provided is not helpful and the software is terrible.
Date published: 2021-04-15
Rated 3 out of 5 by from Still cumbersome but does the job It's ok, but navigation is frustrating. Some screens are impossible to get back to. The navigation choices (answers) are not saved, so you have to figure out what did you answer before to get to the numbers to verify. Specifically that was the case with 401K over contribution, and college savings plans. Help is also cumbersome. TT promises the support, but in reality its Q&A and additional charges for support.
Date published: 2021-04-15
Rated 4 out of 5 by from it wasnt bad just took a long time had alot if information that was helpful, and really walked you through everything
Date published: 2021-04-15
Rated 5 out of 5 by from Awesome Very helpful. It was easy to file through you. I will use you next year.
Date published: 2021-04-15
Rated 3 out of 5 by from Great product but too expensive Filing was pretty easy, I was unable to transfer bank and trading info so I had to enter the numbers by downloading a pdf. The questions and import were good. What is frustrating is that IO have been using Turbotax for years and each year the price seems to go up. A few years ago I bought my product from Best Buy for $39. This year it cost me $140, ouch! They make it easy except for the cost.
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 4781