TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Instructions weren't always clear but it was free When choosing a login name, it doesn't tell you no spaces. When signing electronically it doesn't tell you that by entering the date you are signing it. Needs more clarity.
Date published: 2022-04-19
Rated 4 out of 5 by from TurboTax is pretty good overall, but... Please get rid of the absurd, fake animations with the amount owed / refund amt boxes. They slow everything down, every time you enter any number... which is nonstop, due to the nature of this app. Years ago, TurboTax didn't have this problem. Would love to see it tossed, instead of wasting their customers' time, and probably playing on people's hopes along the way. Completely useless, except for irritating TT customers. On the positive side, it's pretty well organized overall, and has helped me do my taxes for years. It would be cool if the forms were a little more searchable—for instance, there is no search function inside the form 1040 Worksheet, so I couldn't find the box related to virtual currency, which was listed as an error on my federal return because I left it unchecked. There were a couple related instances where more searchability would have helped, but that was the main one. Also would be awesome if it saved your choices in certain cases, like remembering if you aren't interested in the tax credit related to not having a retirement plan offered at work. I had to go through that more than once, since I ran the federal review multiple times... seems like it ought to be able to just remember that I didn't want it, and save me the time of clicking through again. That happens elsewhere in the app, although that's the only example I remember offhand. I think it also happens when you're editing vehicle expenses—there are certain pages you only need to answer once, but can't skip through easily or quickly. Again, though, overall a good app. Would be amazing to see them make these edits, especially the time-wasting animated refund / amount due part.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo is not that good! No one called me back after over 3 attempts to get a call back for help. Application took to long to file by taxes by 12:00 a.m
Date published: 2022-04-19
Rated 5 out of 5 by from A breeze of an experience. I enjoyed the user experience of this product. It was very intuitive and provided insightful tips when I needed it the most. I do feel comfortable using TurboTax again.
Date published: 2022-04-19
Rated 4 out of 5 by from Very good It went fast and easy. Always do turbo tax online.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax E-File It was easy to understand, complete and E-File my taxes!
Date published: 2022-04-19
Rated 5 out of 5 by from AWESOME!!!! Ellen was awesome!!!! very helpful excellent She got me filed
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax Rocks! Amazing. Easy. Simple. Went a lot quicker then I remember!
Date published: 2022-04-19
Rated 5 out of 5 by from Quick and easy Last minute filing worked out! They were able to make it as painless as possible
Date published: 2022-04-19
Rated 5 out of 5 by from So encouraging and cheerful Who doesn't dread doing their taxes? (Maybe someday the tax preparer's lobby will be overruled, and we won't have to file tax returns for ordinary, unexceptional tax situations!) Turbo Tax uses simple English and has succinct explanations for aspects of the tax code that make most of us glaze over. And, there are little bits of cheer and support along the way.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 475
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Instructions weren't always clear but it was free When choosing a login name, it doesn't tell you no spaces. When signing electronically it doesn't tell you that by entering the date you are signing it. Needs more clarity.
Date published: 2022-04-19
Rated 4 out of 5 by from TurboTax is pretty good overall, but... Please get rid of the absurd, fake animations with the amount owed / refund amt boxes. They slow everything down, every time you enter any number... which is nonstop, due to the nature of this app. Years ago, TurboTax didn't have this problem. Would love to see it tossed, instead of wasting their customers' time, and probably playing on people's hopes along the way. Completely useless, except for irritating TT customers. On the positive side, it's pretty well organized overall, and has helped me do my taxes for years. It would be cool if the forms were a little more searchable—for instance, there is no search function inside the form 1040 Worksheet, so I couldn't find the box related to virtual currency, which was listed as an error on my federal return because I left it unchecked. There were a couple related instances where more searchability would have helped, but that was the main one. Also would be awesome if it saved your choices in certain cases, like remembering if you aren't interested in the tax credit related to not having a retirement plan offered at work. I had to go through that more than once, since I ran the federal review multiple times... seems like it ought to be able to just remember that I didn't want it, and save me the time of clicking through again. That happens elsewhere in the app, although that's the only example I remember offhand. I think it also happens when you're editing vehicle expenses—there are certain pages you only need to answer once, but can't skip through easily or quickly. Again, though, overall a good app. Would be amazing to see them make these edits, especially the time-wasting animated refund / amount due part.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo is not that good! No one called me back after over 3 attempts to get a call back for help. Application took to long to file by taxes by 12:00 a.m
Date published: 2022-04-19
Rated 5 out of 5 by from A breeze of an experience. I enjoyed the user experience of this product. It was very intuitive and provided insightful tips when I needed it the most. I do feel comfortable using TurboTax again.
Date published: 2022-04-19
Rated 4 out of 5 by from Very good It went fast and easy. Always do turbo tax online.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax E-File It was easy to understand, complete and E-File my taxes!
Date published: 2022-04-19
Rated 5 out of 5 by from AWESOME!!!! Ellen was awesome!!!! very helpful excellent She got me filed
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax Rocks! Amazing. Easy. Simple. Went a lot quicker then I remember!
Date published: 2022-04-19
Rated 5 out of 5 by from Quick and easy Last minute filing worked out! They were able to make it as painless as possible
Date published: 2022-04-19
Rated 5 out of 5 by from So encouraging and cheerful Who doesn't dread doing their taxes? (Maybe someday the tax preparer's lobby will be overruled, and we won't have to file tax returns for ordinary, unexceptional tax situations!) Turbo Tax uses simple English and has succinct explanations for aspects of the tax code that make most of us glaze over. And, there are little bits of cheer and support along the way.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 475