TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Hidden Fees I hate in the end it forces individuals to have a deluxe package when it didn't change my refund nor did it put in the info, everything was put in by myself; its only saving your info for future tax claims and that is not worth 150. extra 40 because it's coming from your federal instead of paying up front. Only reason why I did turbotax is because HR&block is down and taxes are due today. Never again.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax was easy to use It was easy to use and did what I needed it to do.
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo tax is okay It was okay, takes to long to do, but it works, will us next year
Date published: 2021-05-17
Rated 5 out of 5 by from Efficiently remarkable and greatly improved! Did not require this extra assistance. The instructions and prompts were so concise and clear with great pointers and explanations.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax was very helpful TurboTax was very helpful in this years filing. The scan the W-2 feature took all the guess work out of plugging in all the information. I had no issues and filing was a snap this year. I did not worry if all the information was correct. Five stars this year.
Date published: 2021-05-17
Rated 5 out of 5 by from User friendly Easy to use, was very easy, this survey is becoming ridiculous
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is efficient and easy to complete Taxes Great product that walks you through the entire process
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is very detailed and efficient. TurboTax found deductions that I would not have thought about. Thanks!
Date published: 2021-05-17
Rated 3 out of 5 by from User friendly but expensive They do not give you the option to go to standard deduction when you know that's what you want. They basicly force you to provide unnessary details that don't ultimately contribute to the deduction. Its a good service. But I think it costs to much. And it pushes expensive security products multiple times while filling the worksheets. I don't know who needs security on their tax forms like that. But certainly not me, or most people useing standard deductions.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax is good; however, you must be patient. I have used Turbo Tax for the past three years; however it can be challenging. I spent at least an hour+ trying to change my husband's income for next year to zero (0) because he has retired effective, December 18, 2020. The system actually calculated our estimated tax to be GREATER than this year. I spent lots of time trying to manage the change. I'm still uncertain that our estimated tax is correct for 2021. Since I do not owe for April 15 because I already made a payment, I will revisit the system in a day or two. Last year, the system indicated I would receive a $60,000 refund which was absolutely ridiculous since I had not paid that amount in estimated. The situation was never resolved by Turbo Tax. I calculated the tax by hand and my son-in-law who is a tax attorney for PWC checked my figures; the IRS sent me a letter in November that corrected Turbo Tax. The figures were EXACTLY what I calculated. Soooo, you still need to be aware of your tax situation. It's not simply "plugging" in numbers. GOOD LUCK!!!!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 4728
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Hidden Fees I hate in the end it forces individuals to have a deluxe package when it didn't change my refund nor did it put in the info, everything was put in by myself; its only saving your info for future tax claims and that is not worth 150. extra 40 because it's coming from your federal instead of paying up front. Only reason why I did turbotax is because HR&block is down and taxes are due today. Never again.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax was easy to use It was easy to use and did what I needed it to do.
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo tax is okay It was okay, takes to long to do, but it works, will us next year
Date published: 2021-05-17
Rated 5 out of 5 by from Efficiently remarkable and greatly improved! Did not require this extra assistance. The instructions and prompts were so concise and clear with great pointers and explanations.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax was very helpful TurboTax was very helpful in this years filing. The scan the W-2 feature took all the guess work out of plugging in all the information. I had no issues and filing was a snap this year. I did not worry if all the information was correct. Five stars this year.
Date published: 2021-05-17
Rated 5 out of 5 by from User friendly Easy to use, was very easy, this survey is becoming ridiculous
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is efficient and easy to complete Taxes Great product that walks you through the entire process
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is very detailed and efficient. TurboTax found deductions that I would not have thought about. Thanks!
Date published: 2021-05-17
Rated 3 out of 5 by from User friendly but expensive They do not give you the option to go to standard deduction when you know that's what you want. They basicly force you to provide unnessary details that don't ultimately contribute to the deduction. Its a good service. But I think it costs to much. And it pushes expensive security products multiple times while filling the worksheets. I don't know who needs security on their tax forms like that. But certainly not me, or most people useing standard deductions.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax is good; however, you must be patient. I have used Turbo Tax for the past three years; however it can be challenging. I spent at least an hour+ trying to change my husband's income for next year to zero (0) because he has retired effective, December 18, 2020. The system actually calculated our estimated tax to be GREATER than this year. I spent lots of time trying to manage the change. I'm still uncertain that our estimated tax is correct for 2021. Since I do not owe for April 15 because I already made a payment, I will revisit the system in a day or two. Last year, the system indicated I would receive a $60,000 refund which was absolutely ridiculous since I had not paid that amount in estimated. The situation was never resolved by Turbo Tax. I calculated the tax by hand and my son-in-law who is a tax attorney for PWC checked my figures; the IRS sent me a letter in November that corrected Turbo Tax. The figures were EXACTLY what I calculated. Soooo, you still need to be aware of your tax situation. It's not simply "plugging" in numbers. GOOD LUCK!!!!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 4728