TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Turbo tax ok This year was difficult. Not as easy as usual. Asked for 2 phone calls never got.
Date published: 2022-03-10
Rated 1 out of 5 by from I had no choice! I have been dealing with Turbotax for over a week now. Turbotax online is failing in the "review" step and I have probably called them 10 times or over 10 times to get online support and finally one of specialists provided me with Turbotax desktop version and I was able to file my taxes. I also got DOUBLE CHARGED for tax audits. My taxes should be pretty straight forward. I am single with only one W2, no dependent, no house, with some investments that I had made, but still it was very very frustrating. Also, they are not willing to refund you because you can use online version to paper file you taxes! which in my case it was not even generating paper tax forms to mail them. Anyways, long story short, not happy with Turbotax and I will consider another tax service next year! Thanks!
Date published: 2022-03-10
Rated 4 out of 5 by from Good but could be better I have used TurboTax for many years and feel it is the best option available. There are areas where more information would be helpful, e.g. instructions for stimulus reporting this year. Also, charge for e-file of state taxes is outrageous.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax is Awesome TURBO TAX IS A GREAT TOOL TO USE FOR YOUR TAXES, HAD THE GREATREST EXPERIENCE WITH MY EXPERT PREPARER, SHE WAS VERY KNOWLEDGEABLE AND PROFESSIONAL AND KIND AND HELP ME DO MY TAXES IN A TIMELY MATTER, I WILL REFER THEM ANY TIME. THANK YOU TURBO TAX YOU ROCK!
Date published: 2022-03-10
Rated 1 out of 5 by from Shockingly poor program It is hard to believe that a company that has been doing this for so many years cares so little about this satisfaction of its users to put out a product as poor as this. The user interface is TERRIBLE. The interview component is the worst part of the program. The ENTIRE reason one buys this kind of software is so that you don't have to know anything/very little about the details of filing. You just answer the questions and the program does the rest. Well the program fails miserably in doing so. I used this to file an Estate. Unless you are a professional you might do this once in your life. You need the most help possible in this situation, but get less help than you do in filing your yearly taxes! Total Failure on your part Turbo Tax.
Date published: 2022-03-10
Rated 5 out of 5 by from awesome It was Easy to use and quickand it made sure i got all of the money owed to me
Date published: 2022-03-10
Rated 5 out of 5 by from Easy to Use My tax return was simple and easy with Turbo Tax taking me through the steps. Be sure to have last year's tax forms and all your current documents handy.
Date published: 2022-03-10
Rated 3 out of 5 by from Unforeseen Problems Turbo Tax was a great, awesome product. However, changes in recent years have become increasingly frustrating. This year it refused me 'permissions' on my USB drive that I've been using since 2008. I assumed the drive needed replace so I copied all my files to a new drive and Turbo Tax refused me 'permissions' on that also, which prevented my return being e-filed (error was file could not transmit because it wouldn't save). After checking everything to ensure I am administrator and do have permissions, I finally copied the file to my desktop, and from there it would e-file and save. That's just wrong!! The positive is that it is a great program for completing the taxes!!
Date published: 2022-03-10
Rated 3 out of 5 by from last few years turbo tax changed I've been using turbo tax for over 20 years and it was great and reliable. Now the last 3 years i have not been confident that the software is working correctly. I get errors that are not errors and have to manually change them. It was never like what ive been seeing and not filling in right forms or automatically attaching like it should be.
Date published: 2022-03-10
Rated 5 out of 5 by from SO MUCH EASIER with Turbo Tax! I have used another online software for several years and hated it! Finally decided to go ahead and use Turbo Tax, and it took 1/3 the time! Will never go back!
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 4724
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo tax ok This year was difficult. Not as easy as usual. Asked for 2 phone calls never got.
Date published: 2022-03-10
Rated 1 out of 5 by from I had no choice! I have been dealing with Turbotax for over a week now. Turbotax online is failing in the "review" step and I have probably called them 10 times or over 10 times to get online support and finally one of specialists provided me with Turbotax desktop version and I was able to file my taxes. I also got DOUBLE CHARGED for tax audits. My taxes should be pretty straight forward. I am single with only one W2, no dependent, no house, with some investments that I had made, but still it was very very frustrating. Also, they are not willing to refund you because you can use online version to paper file you taxes! which in my case it was not even generating paper tax forms to mail them. Anyways, long story short, not happy with Turbotax and I will consider another tax service next year! Thanks!
Date published: 2022-03-10
Rated 4 out of 5 by from Good but could be better I have used TurboTax for many years and feel it is the best option available. There are areas where more information would be helpful, e.g. instructions for stimulus reporting this year. Also, charge for e-file of state taxes is outrageous.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax is Awesome TURBO TAX IS A GREAT TOOL TO USE FOR YOUR TAXES, HAD THE GREATREST EXPERIENCE WITH MY EXPERT PREPARER, SHE WAS VERY KNOWLEDGEABLE AND PROFESSIONAL AND KIND AND HELP ME DO MY TAXES IN A TIMELY MATTER, I WILL REFER THEM ANY TIME. THANK YOU TURBO TAX YOU ROCK!
Date published: 2022-03-10
Rated 1 out of 5 by from Shockingly poor program It is hard to believe that a company that has been doing this for so many years cares so little about this satisfaction of its users to put out a product as poor as this. The user interface is TERRIBLE. The interview component is the worst part of the program. The ENTIRE reason one buys this kind of software is so that you don't have to know anything/very little about the details of filing. You just answer the questions and the program does the rest. Well the program fails miserably in doing so. I used this to file an Estate. Unless you are a professional you might do this once in your life. You need the most help possible in this situation, but get less help than you do in filing your yearly taxes! Total Failure on your part Turbo Tax.
Date published: 2022-03-10
Rated 5 out of 5 by from awesome It was Easy to use and quickand it made sure i got all of the money owed to me
Date published: 2022-03-10
Rated 5 out of 5 by from Easy to Use My tax return was simple and easy with Turbo Tax taking me through the steps. Be sure to have last year's tax forms and all your current documents handy.
Date published: 2022-03-10
Rated 3 out of 5 by from Unforeseen Problems Turbo Tax was a great, awesome product. However, changes in recent years have become increasingly frustrating. This year it refused me 'permissions' on my USB drive that I've been using since 2008. I assumed the drive needed replace so I copied all my files to a new drive and Turbo Tax refused me 'permissions' on that also, which prevented my return being e-filed (error was file could not transmit because it wouldn't save). After checking everything to ensure I am administrator and do have permissions, I finally copied the file to my desktop, and from there it would e-file and save. That's just wrong!! The positive is that it is a great program for completing the taxes!!
Date published: 2022-03-10
Rated 3 out of 5 by from last few years turbo tax changed I've been using turbo tax for over 20 years and it was great and reliable. Now the last 3 years i have not been confident that the software is working correctly. I get errors that are not errors and have to manually change them. It was never like what ive been seeing and not filling in right forms or automatically attaching like it should be.
Date published: 2022-03-10
Rated 5 out of 5 by from SO MUCH EASIER with Turbo Tax! I have used another online software for several years and hated it! Finally decided to go ahead and use Turbo Tax, and it took 1/3 the time! Will never go back!
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 4724