TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Student
Rated 5 out of 5 by from Darrell was a GREAT help Hit a small hiccup with reviewing one of my forms and requested to get a call. Darrell reached out to me within 10 minutes and stuck with me until we got confirmation that my taxes had been filed. Your program was so easy to navigate. I normally get worried that I missed something, but with TurboTax I felt as though they were checking all the boxes for me
Date published: 2021-03-27
Rated 5 out of 5 by from Easy to follow with explanations and directions. I've used Turbo Tax or over 10 years. That shows the confidence I have in the whole process.
Date published: 2021-03-27
Rated 5 out of 5 by from Awesome Rosie was amazing, fully answered questions, patient and thorough.
Date published: 2021-03-27
Rated 5 out of 5 by from Easy, Straight forward, and Informative The user experience is great. Turbo tax walks you through every little thing you need to do, and explains the questions you didn't even know you had.
Date published: 2021-03-27
Rated 5 out of 5 by from Turbo Tax is great Experience was fine. I did not speak with a representative. I have one suggestion Please change the program to allow for printing a copy before filing steps.
Date published: 2021-03-27
Rated 5 out of 5 by from Turbo Tax Is Easy To Use! We have used Turbo Tax for many years.Turbo Tax makes it very easy to navigate the ever changing tax laws. I really like how Turbo Tax ask about changes that happened for the tax year you are filing then gives you a check list of needed documents. The list makes it so much eaiser to get ready to do your taxes. The review at the end helps make sure everything is in order before you file.
Date published: 2021-03-27
Rated 3 out of 5 by from A lot more complicated/time consuming then the pas I didn't like having to put my drivers license information in and when my e-file got rejected I had problems trying to file by mail. I kept saying I couldn't due to how I wanted to pay, but wouldn't bring me back to the option on how I would like to pay. Pretty frustrating over all. Also, mentioned FSA, but never showed me anything about it.
Date published: 2021-03-27
Rated 3 out of 5 by from Turbo Tax is a fair product Product is fair at best. Up-selling of products should not exist within interview / processing phase. Once at the beginning is OK but that's it. Access to the IRS forms is quite cumbersome. I recall it being easier with the desktop product in prior years. Requiring a unique nickname to post the review you asked for is ludicrous. Next year I will say no. That is a perfect example of how your software gives no regard for the time of your user base.
Date published: 2021-03-27
Rated 5 out of 5 by from Turbotax is Outstanding!!! Very easy to use and they helped me keep up with last minute tax law changes!
Date published: 2021-03-27
Rated 5 out of 5 by from Turbo Tax works great Turbo Tax is easy and it walks you through everything.
Date published: 2021-03-27
All TurboTax® Offerings Reviews - Page 4718
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Darrell was a GREAT help Hit a small hiccup with reviewing one of my forms and requested to get a call. Darrell reached out to me within 10 minutes and stuck with me until we got confirmation that my taxes had been filed. Your program was so easy to navigate. I normally get worried that I missed something, but with TurboTax I felt as though they were checking all the boxes for me
Date published: 2021-03-27
Rated 5 out of 5 by from Easy to follow with explanations and directions. I've used Turbo Tax or over 10 years. That shows the confidence I have in the whole process.
Date published: 2021-03-27
Rated 5 out of 5 by from Awesome Rosie was amazing, fully answered questions, patient and thorough.
Date published: 2021-03-27
Rated 5 out of 5 by from Easy, Straight forward, and Informative The user experience is great. Turbo tax walks you through every little thing you need to do, and explains the questions you didn't even know you had.
Date published: 2021-03-27
Rated 5 out of 5 by from Turbo Tax is great Experience was fine. I did not speak with a representative. I have one suggestion Please change the program to allow for printing a copy before filing steps.
Date published: 2021-03-27
Rated 5 out of 5 by from Turbo Tax Is Easy To Use! We have used Turbo Tax for many years.Turbo Tax makes it very easy to navigate the ever changing tax laws. I really like how Turbo Tax ask about changes that happened for the tax year you are filing then gives you a check list of needed documents. The list makes it so much eaiser to get ready to do your taxes. The review at the end helps make sure everything is in order before you file.
Date published: 2021-03-27
Rated 3 out of 5 by from A lot more complicated/time consuming then the pas I didn't like having to put my drivers license information in and when my e-file got rejected I had problems trying to file by mail. I kept saying I couldn't due to how I wanted to pay, but wouldn't bring me back to the option on how I would like to pay. Pretty frustrating over all. Also, mentioned FSA, but never showed me anything about it.
Date published: 2021-03-27
Rated 3 out of 5 by from Turbo Tax is a fair product Product is fair at best. Up-selling of products should not exist within interview / processing phase. Once at the beginning is OK but that's it. Access to the IRS forms is quite cumbersome. I recall it being easier with the desktop product in prior years. Requiring a unique nickname to post the review you asked for is ludicrous. Next year I will say no. That is a perfect example of how your software gives no regard for the time of your user base.
Date published: 2021-03-27
Rated 5 out of 5 by from Turbotax is Outstanding!!! Very easy to use and they helped me keep up with last minute tax law changes!
Date published: 2021-03-27
Rated 5 out of 5 by from Turbo Tax works great Turbo Tax is easy and it walks you through everything.
Date published: 2021-03-27
All TurboTax® Offerings Reviews - Page 4718