TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is the best I have used Turbox Tax for at least 9 years - better than H&R Block
Date published: 2021-05-16
Rated 2 out of 5 by from Known-Issue with Dekstop ver unable to efile State I have been using desktop version of Turbo Tax for tax returns from 2018( via purchase from Costco). My experience of EFiling for STate was very poor. The desktop version did not allow to make $25 payment for State EFile. It is a known issue. It prompts for purchase by Phone. It did happen in 2020 and now 2021. I had to be on phone with someone for 2 hours. It such horrible experience.
Date published: 2021-05-16
Rated 5 out of 5 by from An excellent product The product is excellent. It walks you through the entire process without difficulty and it also has additional information explaining deductions/credits in case you are unsure whether or not to apply in your situation.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax went well Had a bad experience with H&R Block Online Tax that I couldn't get resolved. Have been with H&R Block for 10 or more years. Made the switch to TurboTax and was happy with the results!
Date published: 2021-05-16
Rated 2 out of 5 by from Turbo Tax disappoints...again Turbo Tax cost me many many frustrating hours this year. I bought Turbo Tax Deluxe on Amazon and downloaded to my new Lenovo Yoga PC. Apparently something was not compatible and I couldn't get it to activate. Also, couldn't get it to go to the screen where I purchase an additional state. After hours of searching for an answer, I changed the screen resolution and was finally able to get it to work. extremely frustrating that you pay this much money for a product and it doesn't work with the new PC's. Also, I always have trouble getting the NC and SC state returns to interact and calculate properly. Last year it was screwed up so bad by Turbo TAx that I actually had to file an amended return for both after getting letters back from NC and SC that they were both wrong. Turbo Tax should be able to do this. especially when you pay a fortune of $48 just for the additional state, and then $25 to efile each state, they should all work properly and interact properly.
Date published: 2021-05-16
Rated 5 out of 5 by from AWESOME PROCESS WAS VERY EASY TO FOLLOW AND REALLY GAVE SOME GOOD ADVISE
Date published: 2021-05-16
Rated 3 out of 5 by from State Taxes. Disappointing I used TurboTax Business to file 3 trust returns. I paid extra for the Illinois State Return. What a joke! Turbotax does transfer my information, but when you go to review your return it pops up a bunch of items, shows you where they are on the state return, and expects you to know what to do with zero explanation. For the Federal Returns TT asks you questions to gather the necessary information. But there is nothing like that for the state return. TT just takes your money, and then leaves you to figure out what you're supposed to do. I would have been better off just going to the State website and figuring it out on my own. As best as I can tell, all TT did for me was to autofill some basic fields. Definitely regret paying them a state fee, as it was a total waste of money.
Date published: 2021-05-16
Rated 4 out of 5 by from good good good good////////////////////////////////////////////////////////////////////////////
Date published: 2021-05-16
Rated 5 out of 5 by from awesome The turbo tax program is very easy to use. Anyone do it by following along.
Date published: 2021-05-16
Rated 5 out of 5 by from turbo tax great product easy to use easy to navigate one stop shop
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 4693
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the best I have used Turbox Tax for at least 9 years - better than H&R Block
Date published: 2021-05-16
Rated 2 out of 5 by from Known-Issue with Dekstop ver unable to efile State I have been using desktop version of Turbo Tax for tax returns from 2018( via purchase from Costco). My experience of EFiling for STate was very poor. The desktop version did not allow to make $25 payment for State EFile. It is a known issue. It prompts for purchase by Phone. It did happen in 2020 and now 2021. I had to be on phone with someone for 2 hours. It such horrible experience.
Date published: 2021-05-16
Rated 5 out of 5 by from An excellent product The product is excellent. It walks you through the entire process without difficulty and it also has additional information explaining deductions/credits in case you are unsure whether or not to apply in your situation.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax went well Had a bad experience with H&R Block Online Tax that I couldn't get resolved. Have been with H&R Block for 10 or more years. Made the switch to TurboTax and was happy with the results!
Date published: 2021-05-16
Rated 2 out of 5 by from Turbo Tax disappoints...again Turbo Tax cost me many many frustrating hours this year. I bought Turbo Tax Deluxe on Amazon and downloaded to my new Lenovo Yoga PC. Apparently something was not compatible and I couldn't get it to activate. Also, couldn't get it to go to the screen where I purchase an additional state. After hours of searching for an answer, I changed the screen resolution and was finally able to get it to work. extremely frustrating that you pay this much money for a product and it doesn't work with the new PC's. Also, I always have trouble getting the NC and SC state returns to interact and calculate properly. Last year it was screwed up so bad by Turbo TAx that I actually had to file an amended return for both after getting letters back from NC and SC that they were both wrong. Turbo Tax should be able to do this. especially when you pay a fortune of $48 just for the additional state, and then $25 to efile each state, they should all work properly and interact properly.
Date published: 2021-05-16
Rated 5 out of 5 by from AWESOME PROCESS WAS VERY EASY TO FOLLOW AND REALLY GAVE SOME GOOD ADVISE
Date published: 2021-05-16
Rated 3 out of 5 by from State Taxes. Disappointing I used TurboTax Business to file 3 trust returns. I paid extra for the Illinois State Return. What a joke! Turbotax does transfer my information, but when you go to review your return it pops up a bunch of items, shows you where they are on the state return, and expects you to know what to do with zero explanation. For the Federal Returns TT asks you questions to gather the necessary information. But there is nothing like that for the state return. TT just takes your money, and then leaves you to figure out what you're supposed to do. I would have been better off just going to the State website and figuring it out on my own. As best as I can tell, all TT did for me was to autofill some basic fields. Definitely regret paying them a state fee, as it was a total waste of money.
Date published: 2021-05-16
Rated 4 out of 5 by from good good good good////////////////////////////////////////////////////////////////////////////
Date published: 2021-05-16
Rated 5 out of 5 by from awesome The turbo tax program is very easy to use. Anyone do it by following along.
Date published: 2021-05-16
Rated 5 out of 5 by from turbo tax great product easy to use easy to navigate one stop shop
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 4693