TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Glitch caused error I have a rental property so I used to find TurboTax helpful. A glitch in their system erroneously recorded my property as sold, so it did not carry over my depreciation expense. I was able to do an amendment, but it was a real hassle to get someone who understood my issue and who can help - I wasted countless hours trying to get help. I also had to upgrade in order to get the additional advice on how to fix this. I asked for a courtesy discount for which they gave me a code, but it did not work. I have lost confidence in the accuracy of their record keeping and difficulty in getting customer service was very time consuming. I will be looking elsewhere next year
Date published: 2022-03-17
Rated 5 out of 5 by from Love using Turbotax This tax system is very user friendly. I've used it for the past five years.
Date published: 2022-03-17
Rated 3 out of 5 by from Used to be Better Not as good as Turbo Tax used to be--have used for years. Skips too much--Questions hidden--really have to review documents at end to figure out what is missed.
Date published: 2022-03-17
Rated 3 out of 5 by from Turbo tax needs work. Using windows 11 I used windows 11 to refile my turbo tax for 2019. I had problems entering corrections. Seems like no matter how many I corrected an input correction information did not save. So, I started to save each change. In some instances, the correction displayed correctly on forms for the final save. Yet in some cases the corrected inputs were lost when I printed the forms.
Date published: 2022-03-17
Rated 5 out of 5 by from Fast Stress Relief! Turbo tax has been my go to for several years. I love that they remember me and my situations every year. It makes tax season a breeze for me. Thank you!
Date published: 2022-03-17
Rated 4 out of 5 by from easy to understand very easy to navigate and helpful on getting a good refund. Expensive to do direct deposit. Thought we were helping with paper work and it cost us more.
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax was great! For the most part the whole process was self explanatory and any confusion I had the expert were really helpful and had great attitudes ( especially my last two).
Date published: 2022-03-17
Rated 3 out of 5 by from TurboTax for Business needs some help Long story short...Turbo Tax for Business only works on a PC and only works with QB Desktop. So I had to buy a PC and get the free 30 day trial of QB Desktop to make this all work. Had to import data from QB Online into QB Desktop, about a dozen steps, then import into the downloaded version off QB for Desktop onto a PC. I haven't owned a PC for a decade and figure that out. Just a reminder that TurboTax for Business is only for your business, it does not do personal returns. I used TurboTax Online Self Employeed so I could enter my K-1 into the personal tax return. I'm not sure what versions of Turbotax Online have the K-1 option.
Date published: 2022-03-17
Rated 1 out of 5 by from Poor directions and instruction Taking way too long. Directions unclear on many occasions. Help? No chance!
Date published: 2022-03-17
Rated 4 out of 5 by from Good Product I have used Turbo Tax for a number of years to do my taxes. It makes preparation and filing my taxes relatively easy. Last year there was some confusion around some of the stimulus payments. The instructions could have been clearer. This year went well.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4645
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Glitch caused error I have a rental property so I used to find TurboTax helpful. A glitch in their system erroneously recorded my property as sold, so it did not carry over my depreciation expense. I was able to do an amendment, but it was a real hassle to get someone who understood my issue and who can help - I wasted countless hours trying to get help. I also had to upgrade in order to get the additional advice on how to fix this. I asked for a courtesy discount for which they gave me a code, but it did not work. I have lost confidence in the accuracy of their record keeping and difficulty in getting customer service was very time consuming. I will be looking elsewhere next year
Date published: 2022-03-17
Rated 5 out of 5 by from Love using Turbotax This tax system is very user friendly. I've used it for the past five years.
Date published: 2022-03-17
Rated 3 out of 5 by from Used to be Better Not as good as Turbo Tax used to be--have used for years. Skips too much--Questions hidden--really have to review documents at end to figure out what is missed.
Date published: 2022-03-17
Rated 3 out of 5 by from Turbo tax needs work. Using windows 11 I used windows 11 to refile my turbo tax for 2019. I had problems entering corrections. Seems like no matter how many I corrected an input correction information did not save. So, I started to save each change. In some instances, the correction displayed correctly on forms for the final save. Yet in some cases the corrected inputs were lost when I printed the forms.
Date published: 2022-03-17
Rated 5 out of 5 by from Fast Stress Relief! Turbo tax has been my go to for several years. I love that they remember me and my situations every year. It makes tax season a breeze for me. Thank you!
Date published: 2022-03-17
Rated 4 out of 5 by from easy to understand very easy to navigate and helpful on getting a good refund. Expensive to do direct deposit. Thought we were helping with paper work and it cost us more.
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax was great! For the most part the whole process was self explanatory and any confusion I had the expert were really helpful and had great attitudes ( especially my last two).
Date published: 2022-03-17
Rated 3 out of 5 by from TurboTax for Business needs some help Long story short...Turbo Tax for Business only works on a PC and only works with QB Desktop. So I had to buy a PC and get the free 30 day trial of QB Desktop to make this all work. Had to import data from QB Online into QB Desktop, about a dozen steps, then import into the downloaded version off QB for Desktop onto a PC. I haven't owned a PC for a decade and figure that out. Just a reminder that TurboTax for Business is only for your business, it does not do personal returns. I used TurboTax Online Self Employeed so I could enter my K-1 into the personal tax return. I'm not sure what versions of Turbotax Online have the K-1 option.
Date published: 2022-03-17
Rated 1 out of 5 by from Poor directions and instruction Taking way too long. Directions unclear on many occasions. Help? No chance!
Date published: 2022-03-17
Rated 4 out of 5 by from Good Product I have used Turbo Tax for a number of years to do my taxes. It makes preparation and filing my taxes relatively easy. Last year there was some confusion around some of the stimulus payments. The instructions could have been clearer. This year went well.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4645