TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from TurboTax needs better online tech support Had trouble with the 2020 downloaded software. Followed the directions given in the pop-up window, but that didn't help. Tried the online and community support help links but the problem was not discussed on either page. Was able to get a phone number for tech assistance and after some time finally resolved the problem. Had to re-download and initialize the software to make it work. While downloading a second time is drastic, customers need to be informed this may need to be a necessary option. The software itself, once it was downloaded again, was easy to use and made filing the returns a breeze.
Date published: 2021-03-29
Rated 5 out of 5 by from Always Consistant For years I've been using turbo tax for myself and family members. It's always consistent and when I run into a "strange" tax situation the pull down menu and "help" info points me in the right direction.
Date published: 2021-03-29
Rated 4 out of 5 by from First time filing by myself I've never filed by myself before. Normally my father will file mine with his using an external source. Kind of nerve-wracking but overall pretty easy and smooth process with TurboTax. Cool.
Date published: 2021-03-29
Rated 5 out of 5 by from Return Tax Year 2020 Positive experience, TT user for many years and will again next year.
Date published: 2021-03-29
Rated 5 out of 5 by from So Easy This really couldn't be any easier. Turbotax is great.
Date published: 2021-03-29
Rated 4 out of 5 by from Good Service Excellent Service, Fast and Accurate. I will use next year.
Date published: 2021-03-29
Rated 3 out of 5 by from thought it would be free but it wasn't I did not think free would mean 100 plus dollars to do state and federal.
Date published: 2021-03-29
Rated 5 out of 5 by from Best tax service I just zipped thru my taxes and have sent them on the way. You guys are so easy to use. I would recommend you to everyone.
Date published: 2021-03-29
Rated 3 out of 5 by from Software issue with e-filing Iowa State Tax return Not able to perform on-line payment process to e-file Iowa State tax return. Requested help to make payment by phone, representative was confused by my request, put me on hold for over 15 minutes, never got back to me and was eventually cut off. Poor customer service.
Date published: 2021-03-29
Rated 5 out of 5 by from makes life easier I was prepared for a difficult time as I am not the best at this sort of stuff, but surprisingly it was pretty straight forward.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 4607
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from TurboTax needs better online tech support Had trouble with the 2020 downloaded software. Followed the directions given in the pop-up window, but that didn't help. Tried the online and community support help links but the problem was not discussed on either page. Was able to get a phone number for tech assistance and after some time finally resolved the problem. Had to re-download and initialize the software to make it work. While downloading a second time is drastic, customers need to be informed this may need to be a necessary option. The software itself, once it was downloaded again, was easy to use and made filing the returns a breeze.
Date published: 2021-03-29
Rated 5 out of 5 by from Always Consistant For years I've been using turbo tax for myself and family members. It's always consistent and when I run into a "strange" tax situation the pull down menu and "help" info points me in the right direction.
Date published: 2021-03-29
Rated 4 out of 5 by from First time filing by myself I've never filed by myself before. Normally my father will file mine with his using an external source. Kind of nerve-wracking but overall pretty easy and smooth process with TurboTax. Cool.
Date published: 2021-03-29
Rated 5 out of 5 by from Return Tax Year 2020 Positive experience, TT user for many years and will again next year.
Date published: 2021-03-29
Rated 5 out of 5 by from So Easy This really couldn't be any easier. Turbotax is great.
Date published: 2021-03-29
Rated 4 out of 5 by from Good Service Excellent Service, Fast and Accurate. I will use next year.
Date published: 2021-03-29
Rated 3 out of 5 by from thought it would be free but it wasn't I did not think free would mean 100 plus dollars to do state and federal.
Date published: 2021-03-29
Rated 5 out of 5 by from Best tax service I just zipped thru my taxes and have sent them on the way. You guys are so easy to use. I would recommend you to everyone.
Date published: 2021-03-29
Rated 3 out of 5 by from Software issue with e-filing Iowa State Tax return Not able to perform on-line payment process to e-file Iowa State tax return. Requested help to make payment by phone, representative was confused by my request, put me on hold for over 15 minutes, never got back to me and was eventually cut off. Poor customer service.
Date published: 2021-03-29
Rated 5 out of 5 by from makes life easier I was prepared for a difficult time as I am not the best at this sort of stuff, but surprisingly it was pretty straight forward.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 4607