TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Not bad a little confusing I'm not sure why I paid for a service I purchased in a store for $80, and had to repurchased after filing online?
Date published: 2021-05-18
Rated 5 out of 5 by from Deja, assistant was great, she guided me through You need to fix or explain better at the end of the tax work when someone needs to pay there state taxes by Credit Card. I had to get the advisor service.....more money....of course your business loves that. I have used your product for quite a few years, I would like to continue, but, if I encounter the problems that I had tonight, that will be the end of me using your company. The only thing that saved you is DEJA/ A VERY HELPFUL PERSON.... ALSO YOUR HELP SERVICE WAS NOT HELPFUL ON THIS ISSUE I HAD TONIGHT. THANK YOU! AND THANK DEJA........SHE GOT ME THROUGH YOUR MAZE.
Date published: 2021-05-18
Rated 1 out of 5 by from Poor software experience Had troubles in past years with software glitches, usually minor. This year extraordinarily bad. Sending back through to double charge for state. The two states downloaded the first time I was charged, went through the processing of the returns but then couldn't e file and then sent me back through the process of purchasing again. Can't e-file state and right now having problems accessing to be able to mail. I am not a novice with the software. You don't have a problem processing payments through and for your programs, you simply have a problem delivering what you sale. I can't afford that. Sorry doesn't get for the inconvenience and frustration.
Date published: 2021-05-18
Rated 5 out of 5 by from its cool easy awesome cool..easy to use its hard to mess up this program
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax was easy, fast, and short Used the software for the first time. It was a lot easier that I expected, and even had "personal" touch, which actually relaxed me. I will not go back to my tax prep software. Great Job!
Date published: 2021-05-18
Rated 4 out of 5 by from Eaglebear It's impossible to access your account after making a login mistake.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is great way to file Always simple, easy, and thorough! Really trust and enjoy the product
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is awesome! TurboTax Live Expert was very informative and helpful!
Date published: 2021-05-18
Rated 4 out of 5 by from Easy to file, too many ads Easy to file, too many ads. Will use it again next year.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax - The best tax preparer you'll ever need My 20 years of experience with Turbo has been nothing less than exceptional.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 4552
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Not bad a little confusing I'm not sure why I paid for a service I purchased in a store for $80, and had to repurchased after filing online?
Date published: 2021-05-18
Rated 5 out of 5 by from Deja, assistant was great, she guided me through You need to fix or explain better at the end of the tax work when someone needs to pay there state taxes by Credit Card. I had to get the advisor service.....more money....of course your business loves that. I have used your product for quite a few years, I would like to continue, but, if I encounter the problems that I had tonight, that will be the end of me using your company. The only thing that saved you is DEJA/ A VERY HELPFUL PERSON.... ALSO YOUR HELP SERVICE WAS NOT HELPFUL ON THIS ISSUE I HAD TONIGHT. THANK YOU! AND THANK DEJA........SHE GOT ME THROUGH YOUR MAZE.
Date published: 2021-05-18
Rated 1 out of 5 by from Poor software experience Had troubles in past years with software glitches, usually minor. This year extraordinarily bad. Sending back through to double charge for state. The two states downloaded the first time I was charged, went through the processing of the returns but then couldn't e file and then sent me back through the process of purchasing again. Can't e-file state and right now having problems accessing to be able to mail. I am not a novice with the software. You don't have a problem processing payments through and for your programs, you simply have a problem delivering what you sale. I can't afford that. Sorry doesn't get for the inconvenience and frustration.
Date published: 2021-05-18
Rated 5 out of 5 by from its cool easy awesome cool..easy to use its hard to mess up this program
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax was easy, fast, and short Used the software for the first time. It was a lot easier that I expected, and even had "personal" touch, which actually relaxed me. I will not go back to my tax prep software. Great Job!
Date published: 2021-05-18
Rated 4 out of 5 by from Eaglebear It's impossible to access your account after making a login mistake.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax is great way to file Always simple, easy, and thorough! Really trust and enjoy the product
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is awesome! TurboTax Live Expert was very informative and helpful!
Date published: 2021-05-18
Rated 4 out of 5 by from Easy to file, too many ads Easy to file, too many ads. Will use it again next year.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax - The best tax preparer you'll ever need My 20 years of experience with Turbo has been nothing less than exceptional.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 4552