TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Not helpful I used the chat service to get tax advice through the Premium service. The "advisor" had me download a service that enabled him to see my screen. He was unable to answer my questions and I had to look up the answers on the IRS website. When I finally finished, the system would not let me complete filing based on advice I had gotten from the chat service. Again, I had to research the issue on my own. When I went to pay TurboTax, the system offered to take the fee out of my refund, with a $40 processing fee! Absurd! I will be using a tax professional in the future. I was forced to pay $140 and got absolutely no tax assistance.
Date published: 2021-05-17
Rated 3 out of 5 by from Got the job done I was not very happy about the price this year 2020 tax filing year..
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax Great experience. I've been a customer for many years.
Date published: 2021-05-17
Rated 5 out of 5 by from fast and easy very user friendly and informative. i like the search ability for questions.
Date published: 2021-05-17
Rated 5 out of 5 by from So Easy to use Quick and easy to use, saves so much time. Been using Turbo Tax for over 20 years.
Date published: 2021-05-17
Rated 5 out of 5 by from It was WAY EASIER than I thought it would be! I only needed to file in order to get the $600 Stimulus Check that I didn't receive for some reason. I put it off for as long as I could, thinking the IRS had changed the deadline until sometime in July. Then on Sunday, 5/16/2021 I decided I had better check to make sure. Good thing I did, because I found out my taxes were due the very next day. It was SO easy to do, I stressed about it for no reason.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy and Awesome Loved it! I have no complaints. Easy, quick and was able to file before deadline.
Date published: 2021-05-17
Rated 4 out of 5 by from turbo Tax is very helpful All my questions were answered in a timely manner.
Date published: 2021-05-17
Rated 5 out of 5 by from Quick, easy, and user-friendly! Love using Turbo Tax, have used them every year! Trust worthy and quick!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax makes me feel safe with my taxes Filing taxes has had me so scared because I did not want to do anything wrong. TurboTax holds your hand and walks you through every step
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 452
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Not helpful I used the chat service to get tax advice through the Premium service. The "advisor" had me download a service that enabled him to see my screen. He was unable to answer my questions and I had to look up the answers on the IRS website. When I finally finished, the system would not let me complete filing based on advice I had gotten from the chat service. Again, I had to research the issue on my own. When I went to pay TurboTax, the system offered to take the fee out of my refund, with a $40 processing fee! Absurd! I will be using a tax professional in the future. I was forced to pay $140 and got absolutely no tax assistance.
Date published: 2021-05-17
Rated 3 out of 5 by from Got the job done I was not very happy about the price this year 2020 tax filing year..
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax Great experience. I've been a customer for many years.
Date published: 2021-05-17
Rated 5 out of 5 by from fast and easy very user friendly and informative. i like the search ability for questions.
Date published: 2021-05-17
Rated 5 out of 5 by from So Easy to use Quick and easy to use, saves so much time. Been using Turbo Tax for over 20 years.
Date published: 2021-05-17
Rated 5 out of 5 by from It was WAY EASIER than I thought it would be! I only needed to file in order to get the $600 Stimulus Check that I didn't receive for some reason. I put it off for as long as I could, thinking the IRS had changed the deadline until sometime in July. Then on Sunday, 5/16/2021 I decided I had better check to make sure. Good thing I did, because I found out my taxes were due the very next day. It was SO easy to do, I stressed about it for no reason.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy and Awesome Loved it! I have no complaints. Easy, quick and was able to file before deadline.
Date published: 2021-05-17
Rated 4 out of 5 by from turbo Tax is very helpful All my questions were answered in a timely manner.
Date published: 2021-05-17
Rated 5 out of 5 by from Quick, easy, and user-friendly! Love using Turbo Tax, have used them every year! Trust worthy and quick!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax makes me feel safe with my taxes Filing taxes has had me so scared because I did not want to do anything wrong. TurboTax holds your hand and walks you through every step
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 452