TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbotax still works great Turbotax continues to make it easy for me to file my difficult tax forms
Date published: 2021-05-17
Rated 5 out of 5 by from such a great learning tool Very informative and a great support system. Also very easy to use and follow.
Date published: 2021-05-17
Rated 5 out of 5 by from TOO EASY ALL YOU HAVE TO DO IS FOLLOW THE EASY STEPS AND IT'S TAKEN CARE OF EASILY
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Awsome Over 8 years of Awesome and accurate tax filing, Cheap and safe!
Date published: 2021-05-17
Rated 2 out of 5 by from Simple input but terrible follow through This seemed like the easy and most straight forward program to use. It was pretty easy to navigate but the follow through from TurboTax wasn't very helpful. I opted for the upgraded plans and for the program to dig deeper on deductions but after no deductions were found there was no option to downgrade. I feel like the checkpoints are misleading on upgrades and a way of sucking any more money out of your wallet. Here's a suggestion about the upgrade TurboTax: if you cant find any deductions or benefits towards the tax impact, how about you downgrade your service that reflects your ability to help. When I did use one of the enhanced chat features it was not helpful. They were not able to efile my state taxes due to an error on the TurboTax side so the 50 some odd dollars they charged were not reversed. I got the paper forms filled by this service but still had to do the leg work and file by mail. I would possibly use again but this experience has tarnished my opinion of this company and process. I have used similar services through other companies, the tax info input was a little more tedious but the filing portion was taken care of when I hit file.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent - first time after 25 yrs with HRBLOCK I should have moved to Turbo Tax sooner! Worked extremely well.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy and Affordable Turbo Tax was way easy and affordable! I love it and will be back next year!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use and understand I love how they explain everything when you have a question. Being able to pay with my refund is great, too.
Date published: 2021-05-17
Rated 5 out of 5 by from If you can follow along, you'll be just fine. I appreciate the information TT continues to add each year. You forget to do something, search feature faster more procise....just appreciate the overall ease of use. I've been using TT since college and it has only gotten better year after year after....
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo tax makes mistakes Miscalculated homebuyer credit due (made it higher). Also live help is not really a live help.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 449
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax still works great Turbotax continues to make it easy for me to file my difficult tax forms
Date published: 2021-05-17
Rated 5 out of 5 by from such a great learning tool Very informative and a great support system. Also very easy to use and follow.
Date published: 2021-05-17
Rated 5 out of 5 by from TOO EASY ALL YOU HAVE TO DO IS FOLLOW THE EASY STEPS AND IT'S TAKEN CARE OF EASILY
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Awsome Over 8 years of Awesome and accurate tax filing, Cheap and safe!
Date published: 2021-05-17
Rated 2 out of 5 by from Simple input but terrible follow through This seemed like the easy and most straight forward program to use. It was pretty easy to navigate but the follow through from TurboTax wasn't very helpful. I opted for the upgraded plans and for the program to dig deeper on deductions but after no deductions were found there was no option to downgrade. I feel like the checkpoints are misleading on upgrades and a way of sucking any more money out of your wallet. Here's a suggestion about the upgrade TurboTax: if you cant find any deductions or benefits towards the tax impact, how about you downgrade your service that reflects your ability to help. When I did use one of the enhanced chat features it was not helpful. They were not able to efile my state taxes due to an error on the TurboTax side so the 50 some odd dollars they charged were not reversed. I got the paper forms filled by this service but still had to do the leg work and file by mail. I would possibly use again but this experience has tarnished my opinion of this company and process. I have used similar services through other companies, the tax info input was a little more tedious but the filing portion was taken care of when I hit file.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent - first time after 25 yrs with HRBLOCK I should have moved to Turbo Tax sooner! Worked extremely well.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy and Affordable Turbo Tax was way easy and affordable! I love it and will be back next year!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use and understand I love how they explain everything when you have a question. Being able to pay with my refund is great, too.
Date published: 2021-05-17
Rated 5 out of 5 by from If you can follow along, you'll be just fine. I appreciate the information TT continues to add each year. You forget to do something, search feature faster more procise....just appreciate the overall ease of use. I've been using TT since college and it has only gotten better year after year after....
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo tax makes mistakes Miscalculated homebuyer credit due (made it higher). Also live help is not really a live help.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 449