TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Great, but improvements needed If you enter summary data from broker statements you must attach the full statement to your return. TurboTax says they will guide you through this process, but they never do. A 2019 user post explains the work around for this programming oversight. Attach the broker statements to the Form 8453-FE which TurboTax does allow you to attach. Not intuitive, but at least it is attached to the return.
Date published: 2022-03-14
Rated 5 out of 5 by from Awesome im a loyal f9r about 8 years now. its easy and fast
Date published: 2022-03-14
Rated 2 out of 5 by from STATE FILING FEE IS A RIP OFF! Software is fine. Help is less useful than Google Search. Hate having to pay for State e-file separately. Used to be included in price some years ago. Just another way to raise cost while hiding truth.
Date published: 2022-03-14
Rated 1 out of 5 by from Not very user friendly - getting worse each year Each year the program has become less and less user friendly. It seems to trip over itself when it reviews for errors. Specifically, it does not know how to handle PPP loan forgiveness. I spent 3 days doing exactly what it asked, and it sent me in circles until I finally found a way for it to work. Wasted days on nonsense.
Date published: 2022-03-14
Rated 3 out of 5 by from no opinion have not received a call from expert as I've requested.
Date published: 2022-03-14
Rated 5 out of 5 by from So easy First time using turbotax- it made it so easy!!!!!
Date published: 2022-03-14
Rated 5 out of 5 by from Simple to use I like the speed and efficiency of turbo tax. However, I would like to see more forms available within the program. Needed to outsource two forms for my return.
Date published: 2022-03-14
Rated 3 out of 5 by from NYS Return Does Not Consider Gov't Pensions I was unable to file my NYS income tax return because the form does not take into consideration those with NYS Government Pensions. I was unable to record a subtraction on line 26.
Date published: 2022-03-14
Rated 5 out of 5 by from TurboTax is a great product Turbo Tax led my me down the correct path to achieve the results I wanted.
Date published: 2022-03-14
Rated 5 out of 5 by from TurboTax is the BEST! Using TurboTax Live was awesome! From my first interaction with the Tax Assistant Amanda who was extremely kind and helpful to the accountant John who was the man! Both Amanda and John were both super professional and thorough throughout the whole process. I was very nervous about filing my return on my own this year so I decided to use the TurboTax Live to get the necessary help. I'm extremely glad I did because Amanda and John made the process easy and seamless. Amanda called me to walk through everything I needed to have uploaded before handing it over to John. She assured me John would help me get everything filed properly and get the best return possible. She was right because John did just that! He called me to go over my return and answered all of my questions. I'm very impressed with the level of service I received from both Amanda and John and I'm very grateful for their help.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4416
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great, but improvements needed If you enter summary data from broker statements you must attach the full statement to your return. TurboTax says they will guide you through this process, but they never do. A 2019 user post explains the work around for this programming oversight. Attach the broker statements to the Form 8453-FE which TurboTax does allow you to attach. Not intuitive, but at least it is attached to the return.
Date published: 2022-03-14
Rated 5 out of 5 by from Awesome im a loyal f9r about 8 years now. its easy and fast
Date published: 2022-03-14
Rated 2 out of 5 by from STATE FILING FEE IS A RIP OFF! Software is fine. Help is less useful than Google Search. Hate having to pay for State e-file separately. Used to be included in price some years ago. Just another way to raise cost while hiding truth.
Date published: 2022-03-14
Rated 1 out of 5 by from Not very user friendly - getting worse each year Each year the program has become less and less user friendly. It seems to trip over itself when it reviews for errors. Specifically, it does not know how to handle PPP loan forgiveness. I spent 3 days doing exactly what it asked, and it sent me in circles until I finally found a way for it to work. Wasted days on nonsense.
Date published: 2022-03-14
Rated 3 out of 5 by from no opinion have not received a call from expert as I've requested.
Date published: 2022-03-14
Rated 5 out of 5 by from So easy First time using turbotax- it made it so easy!!!!!
Date published: 2022-03-14
Rated 5 out of 5 by from Simple to use I like the speed and efficiency of turbo tax. However, I would like to see more forms available within the program. Needed to outsource two forms for my return.
Date published: 2022-03-14
Rated 3 out of 5 by from NYS Return Does Not Consider Gov't Pensions I was unable to file my NYS income tax return because the form does not take into consideration those with NYS Government Pensions. I was unable to record a subtraction on line 26.
Date published: 2022-03-14
Rated 5 out of 5 by from TurboTax is a great product Turbo Tax led my me down the correct path to achieve the results I wanted.
Date published: 2022-03-14
Rated 5 out of 5 by from TurboTax is the BEST! Using TurboTax Live was awesome! From my first interaction with the Tax Assistant Amanda who was extremely kind and helpful to the accountant John who was the man! Both Amanda and John were both super professional and thorough throughout the whole process. I was very nervous about filing my return on my own this year so I decided to use the TurboTax Live to get the necessary help. I'm extremely glad I did because Amanda and John made the process easy and seamless. Amanda called me to walk through everything I needed to have uploaded before handing it over to John. She assured me John would help me get everything filed properly and get the best return possible. She was right because John did just that! He called me to go over my return and answered all of my questions. I'm very impressed with the level of service I received from both Amanda and John and I'm very grateful for their help.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4416