TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Almost had to mail my returns Everything went smooth and great until the end of filing my tax returns when Turbotax told me I had to file it by mail and had me print it out. I've never filed my tax returns by mail, and I wanted to file them electronically, but I was forced into mailing them, and it was only after many hours of navigating through the interface and even asking several people for help, including their online support that I managed to figure out how to instead file my returns online.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbotastic Turbo Tax is simple and has explanations that are easy to understand
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo tax is great Turbo Tax leads you through all your tax situations smoothly.
Date published: 2021-04-03
Rated 3 out of 5 by from Some issues in using Every year there seems to be areas where the app appears to not work properly. This year the biggest items: 1-The system did not ask for my estimated Federal Taxes that I paid. I had to go back and hunt it within the Deduction/Credit area and put it in. It then recalculated a late penalty that had been applied. 2- The Foreign Tax paid credit was confusing and did not allow me to put in the individual Countries income received as part of form 1116 which was requested, so I had to put in "Various" to make it work. 3- The light grey font over a white background is terrible on the eyes. The eye strain is terrible within a short time.
Date published: 2021-04-03
Rated 1 out of 5 by from Hidden Fees, repeating pages up to 4 times They tell you it is $0 to file but wheny ou do file you need $70 here because you have a 1099, $100 there because you worked in 2 states, and then $40 just to pull these fees from my return???? For $215 I could go to a CPA who will tell me they are charging me. Do not appreciate the lack of transparency
Date published: 2021-04-03
Rated 5 out of 5 by from The advice I got was great I ended up having to do my taxes over, because I was using TurboTax Deluxe instead of the free version. It worked out very well, and I ha good advice from Margarita, the last one I talked to; she helped me find my AGI for 2019.
Date published: 2021-04-03
Rated 4 out of 5 by from TurboTax is great! Real easy to use. Will recommend this to Family and Friends. Thanks!
Date published: 2021-04-03
Rated 5 out of 5 by from Love it easy to follow and available when needed Needed live person who was available and easy to talk to and helpful
Date published: 2021-04-03
Rated 5 out of 5 by from Overall, outstanding software! Need better instructions for sale of rental property. Had to search on internet to find out how to enter 6 digit IP PIN. Spoke with two CPAs. Both were very knowledgeable, friendly, and extremely helpful.
Date published: 2021-04-03
Rated 5 out of 5 by from Very Easy to use I have been using Turbo Tax for years. It is fast and easy and accurate
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 4372
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Almost had to mail my returns Everything went smooth and great until the end of filing my tax returns when Turbotax told me I had to file it by mail and had me print it out. I've never filed my tax returns by mail, and I wanted to file them electronically, but I was forced into mailing them, and it was only after many hours of navigating through the interface and even asking several people for help, including their online support that I managed to figure out how to instead file my returns online.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbotastic Turbo Tax is simple and has explanations that are easy to understand
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo tax is great Turbo Tax leads you through all your tax situations smoothly.
Date published: 2021-04-03
Rated 3 out of 5 by from Some issues in using Every year there seems to be areas where the app appears to not work properly. This year the biggest items: 1-The system did not ask for my estimated Federal Taxes that I paid. I had to go back and hunt it within the Deduction/Credit area and put it in. It then recalculated a late penalty that had been applied. 2- The Foreign Tax paid credit was confusing and did not allow me to put in the individual Countries income received as part of form 1116 which was requested, so I had to put in "Various" to make it work. 3- The light grey font over a white background is terrible on the eyes. The eye strain is terrible within a short time.
Date published: 2021-04-03
Rated 1 out of 5 by from Hidden Fees, repeating pages up to 4 times They tell you it is $0 to file but wheny ou do file you need $70 here because you have a 1099, $100 there because you worked in 2 states, and then $40 just to pull these fees from my return???? For $215 I could go to a CPA who will tell me they are charging me. Do not appreciate the lack of transparency
Date published: 2021-04-03
Rated 5 out of 5 by from The advice I got was great I ended up having to do my taxes over, because I was using TurboTax Deluxe instead of the free version. It worked out very well, and I ha good advice from Margarita, the last one I talked to; she helped me find my AGI for 2019.
Date published: 2021-04-03
Rated 4 out of 5 by from TurboTax is great! Real easy to use. Will recommend this to Family and Friends. Thanks!
Date published: 2021-04-03
Rated 5 out of 5 by from Love it easy to follow and available when needed Needed live person who was available and easy to talk to and helpful
Date published: 2021-04-03
Rated 5 out of 5 by from Overall, outstanding software! Need better instructions for sale of rental property. Had to search on internet to find out how to enter 6 digit IP PIN. Spoke with two CPAs. Both were very knowledgeable, friendly, and extremely helpful.
Date published: 2021-04-03
Rated 5 out of 5 by from Very Easy to use I have been using Turbo Tax for years. It is fast and easy and accurate
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 4372