TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Easy fast helpful I am highly satisfied with my experience they have helped me do my taxes every year with ease and complete and accurate. If I had a question the customer service was great to me.
Date published: 2021-02-19
Rated 4 out of 5 by from Online tax prep Turbotax has online tax its free for you to use free.
Date published: 2021-02-19
Rated 5 out of 5 by from GREAT SERVICE I've been using Turbo Tax for over 10 years and I love it. They alway give me the biggest refund. I've told my entire family about and know we are a Turoo Tax family.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax helped me I was helped by Turbo Tax. The program was very helpful.
Date published: 2021-02-19
Rated 5 out of 5 by from GREAT WORKERS I had a few question each person that I spoke with were very helpful. thanks to all 3 CSR u were great
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax made it easy! This is 5 years that I have used Turbo Tax. It was Easy! Thanks
Date published: 2021-02-19
Rated 5 out of 5 by from EXTREMELY HELPFUL Make doing taxes so easy, Trust me its so resourceful
Date published: 2021-02-19
Rated 3 out of 5 by from Really Turbo tax? I have been a turbo tax customer for 5 years. Up to this point, I have had zero issues with Turbo Tax account. Everything went smoothly until I went to e-file my return. I was charged for services provided and not able to submit my return. To put it into perspective, I am in the military and live overseas (thus having an overseas address). The program accepted my overseas address but whenever I would attempt to submit my return it would be denied. I called the turbo tax assistance number twice, waiting on hold on average for 45-50 minutes until a representative was able to assist me. The representative was incredibly professional and genuinely seemed to want to help me resolve my situation. After 32 minutes on the phone with her attempting multiple work around attempts she notified me that I need a US address. I have used my overseas address to file my taxes in the past and have never had an issue filing, so why now? Why is it an issue for US service member to live overseas or a US citizen to have a permanent overseas address? Why was the information not made readily available? I had to call and wait over 30 minutes for the both of us to learn this. I have used your tax service for over 5 years but if you are unable to mitigate this issue by next year and come up with an appropriate response as to why, I will take my business elsewhere.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is great! I been using Turbo tax 5 years and haven't had 1 problem with it.
Date published: 2021-02-19
Rated 2 out of 5 by from Charge too much I have used turbotax for eight years because it's do convenient. Every year they charge another surprise fee. It is very disheartening when you don't have a choice but to pay whatever they want you to pay.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 4355
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy fast helpful I am highly satisfied with my experience they have helped me do my taxes every year with ease and complete and accurate. If I had a question the customer service was great to me.
Date published: 2021-02-19
Rated 4 out of 5 by from Online tax prep Turbotax has online tax its free for you to use free.
Date published: 2021-02-19
Rated 5 out of 5 by from GREAT SERVICE I've been using Turbo Tax for over 10 years and I love it. They alway give me the biggest refund. I've told my entire family about and know we are a Turoo Tax family.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax helped me I was helped by Turbo Tax. The program was very helpful.
Date published: 2021-02-19
Rated 5 out of 5 by from GREAT WORKERS I had a few question each person that I spoke with were very helpful. thanks to all 3 CSR u were great
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax made it easy! This is 5 years that I have used Turbo Tax. It was Easy! Thanks
Date published: 2021-02-19
Rated 5 out of 5 by from EXTREMELY HELPFUL Make doing taxes so easy, Trust me its so resourceful
Date published: 2021-02-19
Rated 3 out of 5 by from Really Turbo tax? I have been a turbo tax customer for 5 years. Up to this point, I have had zero issues with Turbo Tax account. Everything went smoothly until I went to e-file my return. I was charged for services provided and not able to submit my return. To put it into perspective, I am in the military and live overseas (thus having an overseas address). The program accepted my overseas address but whenever I would attempt to submit my return it would be denied. I called the turbo tax assistance number twice, waiting on hold on average for 45-50 minutes until a representative was able to assist me. The representative was incredibly professional and genuinely seemed to want to help me resolve my situation. After 32 minutes on the phone with her attempting multiple work around attempts she notified me that I need a US address. I have used my overseas address to file my taxes in the past and have never had an issue filing, so why now? Why is it an issue for US service member to live overseas or a US citizen to have a permanent overseas address? Why was the information not made readily available? I had to call and wait over 30 minutes for the both of us to learn this. I have used your tax service for over 5 years but if you are unable to mitigate this issue by next year and come up with an appropriate response as to why, I will take my business elsewhere.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is great! I been using Turbo tax 5 years and haven't had 1 problem with it.
Date published: 2021-02-19
Rated 2 out of 5 by from Charge too much I have used turbotax for eight years because it's do convenient. Every year they charge another surprise fee. It is very disheartening when you don't have a choice but to pay whatever they want you to pay.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 4355