TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Love Turbotax Been using it for years. Couldn't do without it! I highly recommend it for thoroughness and ease of use.
Date published: 2021-04-04
Rated 5 out of 5 by from Worked well with one minor glitch this year Everything went smoothly with one exception -- I had some issues with self-entering an amount for percentage of home mortgage interest that was deductible. I engaged with support on this and we ended up brute-forcing the solution by deleting the 1098 and re-entering it. The support person was courteous and helpful.
Date published: 2021-04-04
Rated 5 out of 5 by from 2020 return Unfortunately, she was not able to get to my screen. But she was very helpful with a mistake that my company made with my W2.
Date published: 2021-04-04
Rated 2 out of 5 by from Way too many fees I went in with free software and by the end had to fork over $140 in fees. I had to get deluxe because I was a freelance driver for DoorDash, understandable. But afterwards, I wasn't able to switch back for my state refund, which I didn't realize would be another $50, and then the fee to use my return to pay these fees is $40, absolutely ridiculous
Date published: 2021-04-04
Rated 5 out of 5 by from Simple and search function is great Simple and easy with ability to search for help and guidance is well done. Able to upload bank and investment files.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax has a Good Service It was nice to have the Chat feature. Not sure if I needed to pay for the LIVE Turbo Tax this Year.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax is slipping TT continues to be my go-to tax program but I am disappointed that over the years the help tab is not providing an understandable (in layman terms) explanation. More importantly, this year I found that when you request information on a topic, it often does not offer you the option to go immediately to the form or step-by-step instruction location.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax Business-Great...Customer Service-Great. I use Turbo Tax Business for my kids GSK Trust Fund 1041/K-1 filings. I am signed up for Turbo Tax Advantage - that download failed miserably with a circular sign-in bug. Customer Service was great although I truly hate your Integrated Voice Response system. Once your Rep got me to the download page, everything worked fine from there. Would like some more explanations like 'what is a 28% tax" or "what is a section 1250.." Normal people explanations not those with Masters in Taxation explanations.
Date published: 2021-04-04
Rated 5 out of 5 by from AWESOME IT WAS VERY VERY HELPFULL USING TURBOTAX. THEY MAKE SURE IT'S ALL CORRECT.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax it is convenient! couldn't change my inputs, that's why I gave it a four instead of five.
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 4345
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Love Turbotax Been using it for years. Couldn't do without it! I highly recommend it for thoroughness and ease of use.
Date published: 2021-04-04
Rated 5 out of 5 by from Worked well with one minor glitch this year Everything went smoothly with one exception -- I had some issues with self-entering an amount for percentage of home mortgage interest that was deductible. I engaged with support on this and we ended up brute-forcing the solution by deleting the 1098 and re-entering it. The support person was courteous and helpful.
Date published: 2021-04-04
Rated 5 out of 5 by from 2020 return Unfortunately, she was not able to get to my screen. But she was very helpful with a mistake that my company made with my W2.
Date published: 2021-04-04
Rated 2 out of 5 by from Way too many fees I went in with free software and by the end had to fork over $140 in fees. I had to get deluxe because I was a freelance driver for DoorDash, understandable. But afterwards, I wasn't able to switch back for my state refund, which I didn't realize would be another $50, and then the fee to use my return to pay these fees is $40, absolutely ridiculous
Date published: 2021-04-04
Rated 5 out of 5 by from Simple and search function is great Simple and easy with ability to search for help and guidance is well done. Able to upload bank and investment files.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax has a Good Service It was nice to have the Chat feature. Not sure if I needed to pay for the LIVE Turbo Tax this Year.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax is slipping TT continues to be my go-to tax program but I am disappointed that over the years the help tab is not providing an understandable (in layman terms) explanation. More importantly, this year I found that when you request information on a topic, it often does not offer you the option to go immediately to the form or step-by-step instruction location.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax Business-Great...Customer Service-Great. I use Turbo Tax Business for my kids GSK Trust Fund 1041/K-1 filings. I am signed up for Turbo Tax Advantage - that download failed miserably with a circular sign-in bug. Customer Service was great although I truly hate your Integrated Voice Response system. Once your Rep got me to the download page, everything worked fine from there. Would like some more explanations like 'what is a 28% tax" or "what is a section 1250.." Normal people explanations not those with Masters in Taxation explanations.
Date published: 2021-04-04
Rated 5 out of 5 by from AWESOME IT WAS VERY VERY HELPFULL USING TURBOTAX. THEY MAKE SURE IT'S ALL CORRECT.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax it is convenient! couldn't change my inputs, that's why I gave it a four instead of five.
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 4345