TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Needs so much work Examples: HELP information is incorrect and totally lacking in information WHY? WHY? WHY? Do I have to go left to right to hit CONTINUE anD yet BACK is immediately below. When we are redirected to another screen, why doesn't the system return us to where we last were? WHY? WHY? WHY? are we returned to the top of the list instead of having to scroll all the way down to the next item every time. MN State portion is next to useless if need to go back into it for any reason. Enough examples to point out how UNuser friendly this is.
Date published: 2021-05-05
Rated 3 out of 5 by from not happy this year not happy this year with the price or the online product. was too hard to manage and did not bring all information forward from last year. it also did not show last year and this year comparisons. the price was way too high over $250 for this product and year year in staples I payed under $200. Been using this product for god knows how long, I am going to shop around next tax season.
Date published: 2021-05-05
Rated 5 out of 5 by from First time user Others have helped me before, this is the first time I did it without anyone to help or advise. It was straight forward and issues occurred
Date published: 2021-05-05
Rated 5 out of 5 by from awesome Great experience, great guidance from turbotax. Being using it for the last 4 years.
Date published: 2021-05-05
Rated 4 out of 5 by from Some Fuzzy Areas Determining Distribution codes and qualified and non-qualified plans was a bit confusing. This is the first year that my Military Retirement has been non-qualified according to TurboTax information given. Just hope it is correct.
Date published: 2021-05-05
Rated 3 out of 5 by from Good Service, annoying fees I like the service but do not like the various fees that are tacked on now. Especially the fee charged for using the service that lets you pay your fees with the federal return
Date published: 2021-05-05
Rated 3 out of 5 by from Too much advertising Overall I like using TT for small business, but please don't offer the upgrades every 5 seconds, it's obnoxious. Once at the beginning and end would be plenty.
Date published: 2021-05-05
Rated 5 out of 5 by from Great Product I've been filing with TurboTax for several years now and it's always a breeze going through the process and filing my taxes. I will continue to use the product as long as it's maintained as the user friendly and professional product it is.
Date published: 2021-05-05
Rated 3 out of 5 by from TurboTax Cost You Money To get my full refund I would have to be charged an extra $150 which would make me owe money for the services they would give me. That is a big rip-off, before they were part of the free service so I lost money this year.
Date published: 2021-05-05
Rated 5 out of 5 by from Helpful and ease This was the first time filling my taxes without the help of a CPA. I was nervous, but it was easy to upload all my financial documents and I liked having the ability to ask questions using the Live Chat function.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 4289
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Needs so much work Examples: HELP information is incorrect and totally lacking in information WHY? WHY? WHY? Do I have to go left to right to hit CONTINUE anD yet BACK is immediately below. When we are redirected to another screen, why doesn't the system return us to where we last were? WHY? WHY? WHY? are we returned to the top of the list instead of having to scroll all the way down to the next item every time. MN State portion is next to useless if need to go back into it for any reason. Enough examples to point out how UNuser friendly this is.
Date published: 2021-05-05
Rated 3 out of 5 by from not happy this year not happy this year with the price or the online product. was too hard to manage and did not bring all information forward from last year. it also did not show last year and this year comparisons. the price was way too high over $250 for this product and year year in staples I payed under $200. Been using this product for god knows how long, I am going to shop around next tax season.
Date published: 2021-05-05
Rated 5 out of 5 by from First time user Others have helped me before, this is the first time I did it without anyone to help or advise. It was straight forward and issues occurred
Date published: 2021-05-05
Rated 5 out of 5 by from awesome Great experience, great guidance from turbotax. Being using it for the last 4 years.
Date published: 2021-05-05
Rated 4 out of 5 by from Some Fuzzy Areas Determining Distribution codes and qualified and non-qualified plans was a bit confusing. This is the first year that my Military Retirement has been non-qualified according to TurboTax information given. Just hope it is correct.
Date published: 2021-05-05
Rated 3 out of 5 by from Good Service, annoying fees I like the service but do not like the various fees that are tacked on now. Especially the fee charged for using the service that lets you pay your fees with the federal return
Date published: 2021-05-05
Rated 3 out of 5 by from Too much advertising Overall I like using TT for small business, but please don't offer the upgrades every 5 seconds, it's obnoxious. Once at the beginning and end would be plenty.
Date published: 2021-05-05
Rated 5 out of 5 by from Great Product I've been filing with TurboTax for several years now and it's always a breeze going through the process and filing my taxes. I will continue to use the product as long as it's maintained as the user friendly and professional product it is.
Date published: 2021-05-05
Rated 3 out of 5 by from TurboTax Cost You Money To get my full refund I would have to be charged an extra $150 which would make me owe money for the services they would give me. That is a big rip-off, before they were part of the free service so I lost money this year.
Date published: 2021-05-05
Rated 5 out of 5 by from Helpful and ease This was the first time filling my taxes without the help of a CPA. I was nervous, but it was easy to upload all my financial documents and I liked having the ability to ask questions using the Live Chat function.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 4289