TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Bad Said file was complete, so I paid for e-filing, then it said file is not complete, and asked which state "Exempt interest Dividends" were from. This is part of a Fidelity managed account, and I expect there were multiple states, which Fidelity doesn't list. No way to by-pass that, so had to file by mail. Not sure if I'll get the e-filing fee back from Turbo
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax Works! I have been using TurboTax now for over 15 years. Always works for me to have this process so well simplified and clear.
Date published: 2022-03-22
Rated 2 out of 5 by from TurboTax is adequate, not good with Crypto TurboTax really doesn't know how to handle crypto. I engaged with a "tax professional" who couldn't tell me how to handle cross account transfers. I asked for someone else who knew and I was told they had no one who could help me. For using the premium tier, I'm very dissatisfied with their "tax professionals". I ultimately had to guess at what I should do, which likely left $1500 in crypto losses on the table and will likely open me up for a potential audit.
Date published: 2022-03-22
Rated 5 out of 5 by from Great It was great helped out alott thank y’all for helped satisfy customer
Date published: 2022-03-22
Rated 1 out of 5 by from Home Sale Exclusion Amount Not Visible / Correct I should be able to see the calculation inputs for capital gains being returned on sale of home but cannot see the inputs. I have asked my preparer and received minimal information. I do not believe the capital gains amount shown is correct, but it's too late for me to find a local preparer, and I don't have access to see the prepared tax forms until I provide payment information. I will never use Turbotax for complex situations again.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax makes it simple to file taxes Turbo Tax's simple questions makes you confident that all income and deductions are covered.
Date published: 2022-03-22
Rated 5 out of 5 by from Dummy Proof! I had a great experience with the help of tax expert, Shayla! Thank you for all of your help!
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax does it right All my questions were answered. Had no worry with filing my taxes
Date published: 2022-03-22
Rated 2 out of 5 by from help is not very good. where is the customer servi could not e-file rejected supposedly due to ein or name! both are exactly the same and carried forward by turbo tax for the past 5 years for a federal 1041 trust filing. the advice was to call the IRS help line which cut me off once after a long wait on hold and later said full for today call another day and this was in the am. so i will print and mail the returns.
Date published: 2022-03-22
Rated 3 out of 5 by from 2021 Tax Return Everything was great, until I went to file my Virginia State Taxes and found out there was a $250.00 E-Filing Fee and a $40 preparation fee. In years past, I have used Turbo Tax about 10 times. I paid between $20-$40 to file. Why is the fee associated so high? I will use an alternative way to file next year if the fees are the same.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 4275
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Bad Said file was complete, so I paid for e-filing, then it said file is not complete, and asked which state "Exempt interest Dividends" were from. This is part of a Fidelity managed account, and I expect there were multiple states, which Fidelity doesn't list. No way to by-pass that, so had to file by mail. Not sure if I'll get the e-filing fee back from Turbo
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax Works! I have been using TurboTax now for over 15 years. Always works for me to have this process so well simplified and clear.
Date published: 2022-03-22
Rated 2 out of 5 by from TurboTax is adequate, not good with Crypto TurboTax really doesn't know how to handle crypto. I engaged with a "tax professional" who couldn't tell me how to handle cross account transfers. I asked for someone else who knew and I was told they had no one who could help me. For using the premium tier, I'm very dissatisfied with their "tax professionals". I ultimately had to guess at what I should do, which likely left $1500 in crypto losses on the table and will likely open me up for a potential audit.
Date published: 2022-03-22
Rated 5 out of 5 by from Great It was great helped out alott thank y’all for helped satisfy customer
Date published: 2022-03-22
Rated 1 out of 5 by from Home Sale Exclusion Amount Not Visible / Correct I should be able to see the calculation inputs for capital gains being returned on sale of home but cannot see the inputs. I have asked my preparer and received minimal information. I do not believe the capital gains amount shown is correct, but it's too late for me to find a local preparer, and I don't have access to see the prepared tax forms until I provide payment information. I will never use Turbotax for complex situations again.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax makes it simple to file taxes Turbo Tax's simple questions makes you confident that all income and deductions are covered.
Date published: 2022-03-22
Rated 5 out of 5 by from Dummy Proof! I had a great experience with the help of tax expert, Shayla! Thank you for all of your help!
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax does it right All my questions were answered. Had no worry with filing my taxes
Date published: 2022-03-22
Rated 2 out of 5 by from help is not very good. where is the customer servi could not e-file rejected supposedly due to ein or name! both are exactly the same and carried forward by turbo tax for the past 5 years for a federal 1041 trust filing. the advice was to call the IRS help line which cut me off once after a long wait on hold and later said full for today call another day and this was in the am. so i will print and mail the returns.
Date published: 2022-03-22
Rated 3 out of 5 by from 2021 Tax Return Everything was great, until I went to file my Virginia State Taxes and found out there was a $250.00 E-Filing Fee and a $40 preparation fee. In years past, I have used Turbo Tax about 10 times. I paid between $20-$40 to file. Why is the fee associated so high? I will use an alternative way to file next year if the fees are the same.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 4275