TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from lousy - $25 for state payment cant see at end State payment is $25 this year. Tried to do that and could not see the Continue button.. no way to size it differently. Locked up program. Tried 3 times. No way to even ask community. Took an hour. Finally - sending state forms in via snail mail. Horrible letdown.
Date published: 2022-03-16
Rated 1 out of 5 by from Buyer Beware-Bait & Switch! I purchased a 3-year Deluxe Subscription last year for nearly $200. I filed my taxes & my brother' this year expecting only to pay for my brother's State Return. Normally the Deluxe comes with 1 state return, & up to 5 total Federal Returns included in the deal. This year I was Charged $70 for my state return, & an additional $108 for my Brothers Return. THATS OVER $!00 MORE THAN I WOULD REASONABLY EXPECT TO PAY per terms of agreement!
Date published: 2022-03-16
Rated 5 out of 5 by from Easy to use Turbo Tax Turbo Tax walks you thru all the way and makes it easy to do you tax returns
Date published: 2022-03-16
Rated 5 out of 5 by from Just follow the directions Turbotax systematically leads me through every step of the way and saves a lot of head scratching.
Date published: 2022-03-16
Rated 5 out of 5 by from Filing Taxes Couldn't Be Easier TurboTax takes one of the most odious, convoluted and mundane tasks ever thrust on to an individual and boils it down to the most rudimentary level. I'm fairly certain that a 6 year old would be able to file taxes using TurboTax.
Date published: 2022-03-16
Rated 5 out of 5 by from Taxes I thank Turbo Tax for helping with my first tax return Did not think i could do it But i did
Date published: 2022-03-16
Rated 5 out of 5 by from Great software for Taxes Great software. I w=use this for the last 10 years. Very easy to use
Date published: 2022-03-16
Rated 5 out of 5 by from turbo tax everything was amazing she helped me every step of the way
Date published: 2022-03-16
Rated 3 out of 5 by from Issues getting correct program The product features are excellent. The problem: is that this program is not listed on the Intuit website for download or purchase. I spent almost 3 hours on the phone, which included 2 separate calls and was finally transferred to Brad, who got me the software I needed. Arriving home from work at 6:00pm, I spent 2 hours gathering all the necessary information and files and was ready to fill out the tax forms by 9:00 PM. Unfortunately, the issue was resolved at 11:50 pm, which resulted in my return filing being late. I'm now waiting for the hammer to drop when I receive the late filing penalty bill! The Intuit website needs to be returned to the simple product by product format showing ALL the choices by exact description, rather than general filing descriptions like "I own a home" etc.
Date published: 2022-03-16
Rated 3 out of 5 by from Old version was much better I find the new user interface much more confusing and harder to follow. The old lists of what relate to you are gone. I had to search for many items that I have filed for years. I had to chat on 3 different issues, and the agents were "OK" but not really at the top of their game. They had to check with their superiors 2 of the 3 times and even then I got "gray" answers. I have been a TurboTax user for 20+ years. They are declining in their quality.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4260
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from lousy - $25 for state payment cant see at end State payment is $25 this year. Tried to do that and could not see the Continue button.. no way to size it differently. Locked up program. Tried 3 times. No way to even ask community. Took an hour. Finally - sending state forms in via snail mail. Horrible letdown.
Date published: 2022-03-16
Rated 1 out of 5 by from Buyer Beware-Bait & Switch! I purchased a 3-year Deluxe Subscription last year for nearly $200. I filed my taxes & my brother' this year expecting only to pay for my brother's State Return. Normally the Deluxe comes with 1 state return, & up to 5 total Federal Returns included in the deal. This year I was Charged $70 for my state return, & an additional $108 for my Brothers Return. THATS OVER $!00 MORE THAN I WOULD REASONABLY EXPECT TO PAY per terms of agreement!
Date published: 2022-03-16
Rated 5 out of 5 by from Easy to use Turbo Tax Turbo Tax walks you thru all the way and makes it easy to do you tax returns
Date published: 2022-03-16
Rated 5 out of 5 by from Just follow the directions Turbotax systematically leads me through every step of the way and saves a lot of head scratching.
Date published: 2022-03-16
Rated 5 out of 5 by from Filing Taxes Couldn't Be Easier TurboTax takes one of the most odious, convoluted and mundane tasks ever thrust on to an individual and boils it down to the most rudimentary level. I'm fairly certain that a 6 year old would be able to file taxes using TurboTax.
Date published: 2022-03-16
Rated 5 out of 5 by from Taxes I thank Turbo Tax for helping with my first tax return Did not think i could do it But i did
Date published: 2022-03-16
Rated 5 out of 5 by from Great software for Taxes Great software. I w=use this for the last 10 years. Very easy to use
Date published: 2022-03-16
Rated 5 out of 5 by from turbo tax everything was amazing she helped me every step of the way
Date published: 2022-03-16
Rated 3 out of 5 by from Issues getting correct program The product features are excellent. The problem: is that this program is not listed on the Intuit website for download or purchase. I spent almost 3 hours on the phone, which included 2 separate calls and was finally transferred to Brad, who got me the software I needed. Arriving home from work at 6:00pm, I spent 2 hours gathering all the necessary information and files and was ready to fill out the tax forms by 9:00 PM. Unfortunately, the issue was resolved at 11:50 pm, which resulted in my return filing being late. I'm now waiting for the hammer to drop when I receive the late filing penalty bill! The Intuit website needs to be returned to the simple product by product format showing ALL the choices by exact description, rather than general filing descriptions like "I own a home" etc.
Date published: 2022-03-16
Rated 3 out of 5 by from Old version was much better I find the new user interface much more confusing and harder to follow. The old lists of what relate to you are gone. I had to search for many items that I have filed for years. I had to chat on 3 different issues, and the agents were "OK" but not really at the top of their game. They had to check with their superiors 2 of the 3 times and even then I got "gray" answers. I have been a TurboTax user for 20+ years. They are declining in their quality.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4260