TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from very helpful The Turbo Tax Live was really helpful. They helped me resolve all my little issuses.
Date published: 2021-02-18
Rated 4 out of 5 by from LOSS ON LAND SALE I had to call in to talk to someone because I couldn't find out where to put the SALE OF LAND which had a LOSS. I called and even the Tech. had to look it up in her book. One would think that should be a question in the beginning and your programs would drive you to the section to fill in the COST BASIS and the SALE PRICE
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax is easy! I used to have an accountant do my taxes, once I found turbotax I was hooked! It walks you through each thing, if you have a question there is someone online to help you. I would recommend this product to anyone!
Date published: 2021-02-18
Rated 5 out of 5 by from turbotax is easy I was able to reach out when I had a form I wasn't sure of.
Date published: 2021-02-18
Rated 5 out of 5 by from turbo tax helped with covid he was very patient with my error help me solved it
Date published: 2021-02-18
Rated 5 out of 5 by from It rocks It was good easy and I love how much I'm getting back
Date published: 2021-02-18
Rated 5 out of 5 by from Mr. TurboTax is perfect easy to use and the support by the account was outstanding
Date published: 2021-02-18
Rated 5 out of 5 by from The only way to go! For the average taxpayer, Turbo Tax is wonderful. They hold your hand all the way and are always double checking for any exclusions or errors.
Date published: 2021-02-18
Rated 5 out of 5 by from Great It was quick easy and affordable so that's the good part had plenty of help along the way.
Date published: 2021-02-18
Rated 3 out of 5 by from Fix the user interface please Turbo Tax was having me fill in forms I had no idea what they were. There were 1099s causing problems on my state return, but I was not self employed in 2020! I had to enter 0 because I couldn't start over or delete the forms, and I had no self employed income, nor did I receive any 1099 forms. My VA state return also asked about business income/loss. I was not self employed or a business owner so this confused me, and Turbo Tax had no help text for this. There were other instances where Turbo Tax indicated that I would need to file a form for one partial year resident state (credit for taxes paid to another state), rather than the one I filled out. Did Turbo Tax offer a button to take me directly to that form, and delete the other? No! Bad UX design. If Turbo Tax is showing me forms I want to be able to see what it is and why it's there, and understand if I made a mistake, Turbo Tax made a mistake, or if I just need to understand something better. Every form should have help text explaining what it is and why it's there. And if the software is going to tell me that I need a different form, well then I want it to take me there. Additionally, I want to be able to see all the forms that are being filled out for me, and delete the ones I don't need (like those pesky 1099s!) that must have carried over from the previous year (and let me fix that mistake more intuitively, please! Let me "un" use my previous year's info after I click it without thinking "oh hey, your work situation is very different, this won't be helpful).
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 4256
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from very helpful The Turbo Tax Live was really helpful. They helped me resolve all my little issuses.
Date published: 2021-02-18
Rated 4 out of 5 by from LOSS ON LAND SALE I had to call in to talk to someone because I couldn't find out where to put the SALE OF LAND which had a LOSS. I called and even the Tech. had to look it up in her book. One would think that should be a question in the beginning and your programs would drive you to the section to fill in the COST BASIS and the SALE PRICE
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax is easy! I used to have an accountant do my taxes, once I found turbotax I was hooked! It walks you through each thing, if you have a question there is someone online to help you. I would recommend this product to anyone!
Date published: 2021-02-18
Rated 5 out of 5 by from turbotax is easy I was able to reach out when I had a form I wasn't sure of.
Date published: 2021-02-18
Rated 5 out of 5 by from turbo tax helped with covid he was very patient with my error help me solved it
Date published: 2021-02-18
Rated 5 out of 5 by from It rocks It was good easy and I love how much I'm getting back
Date published: 2021-02-18
Rated 5 out of 5 by from Mr. TurboTax is perfect easy to use and the support by the account was outstanding
Date published: 2021-02-18
Rated 5 out of 5 by from The only way to go! For the average taxpayer, Turbo Tax is wonderful. They hold your hand all the way and are always double checking for any exclusions or errors.
Date published: 2021-02-18
Rated 5 out of 5 by from Great It was quick easy and affordable so that's the good part had plenty of help along the way.
Date published: 2021-02-18
Rated 3 out of 5 by from Fix the user interface please Turbo Tax was having me fill in forms I had no idea what they were. There were 1099s causing problems on my state return, but I was not self employed in 2020! I had to enter 0 because I couldn't start over or delete the forms, and I had no self employed income, nor did I receive any 1099 forms. My VA state return also asked about business income/loss. I was not self employed or a business owner so this confused me, and Turbo Tax had no help text for this. There were other instances where Turbo Tax indicated that I would need to file a form for one partial year resident state (credit for taxes paid to another state), rather than the one I filled out. Did Turbo Tax offer a button to take me directly to that form, and delete the other? No! Bad UX design. If Turbo Tax is showing me forms I want to be able to see what it is and why it's there, and understand if I made a mistake, Turbo Tax made a mistake, or if I just need to understand something better. Every form should have help text explaining what it is and why it's there. And if the software is going to tell me that I need a different form, well then I want it to take me there. Additionally, I want to be able to see all the forms that are being filled out for me, and delete the ones I don't need (like those pesky 1099s!) that must have carried over from the previous year (and let me fix that mistake more intuitively, please! Let me "un" use my previous year's info after I click it without thinking "oh hey, your work situation is very different, this won't be helpful).
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 4256