TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from TurboTax is difficult for citizens abroad I live outside of the US and TurboTax is so difficult to use! It's impossible to schedule phone calls for help (even though it comes for free with the deluxe package that you have to purchase in order to file from abroad) as they don't let you input foreign numbers. Sometimes it's impossible to get to a chat option without setting up a phone call. I also wasn't able to have a line by line review of my return because of the phone unavailability. Nothing can be conducted over email. I luckily got 1 good chat helper (bless Debbie!) who was able to answer all my questions. But the experience was super frustrating overall.
Date published: 2021-04-02
Rated 5 out of 5 by from Thorough but easy Turbo Tax has continued to be extremely thorough with everything I need to file my taxes. Taxes can be stressful but Turbo Tax keeps it relatively simple. I'm confident once ready to file.
Date published: 2021-04-02
Rated 3 out of 5 by from 2020 Review TurboTax Premier is relatively easy to use but it's still a money grab. You pay for the software download which includes Federal and 1 state but I had to break my credit card out two more times before I could get everything filed. Each additional state is $45 more plus an additional $25 to file electronically.
Date published: 2021-04-02
Rated 5 out of 5 by from Turbo Tax Is So Easy& It is so easy to use and walks you through all the options
Date published: 2021-04-02
Rated 5 out of 5 by from Turbo Tax I always use turbo tax to file my federal and state returns, and I have doing my own taxes for over 50 years.
Date published: 2021-04-02
Rated 5 out of 5 by from Love TurboTax I have used Turbo Tax the last 7 years, it's extremely easy even thou I'm self employed. I have had zero issues and recommend to anyone who just hates waiting around a tax prep office!
Date published: 2021-04-02
Rated 5 out of 5 by from ThankYOU TURBO TAX This was an incredible tool and I was finished in record time...which is a miracle for me!
Date published: 2021-04-02
Rated 3 out of 5 by from Customer Service was disappointing Customer service was lacking for the extra fee you pay it was not worth it - I had a very simple question. A non-CPA question at that - it was a system error. The live chat was not friendly and transferred me to talk to a CPA - the woman was very rude. She asked gave no instruction and took over my screen without permission. She also was useless in answering my question. I ended up figuring it out myself. Maybe the live over the phone is better but train your live chat people to provide a better customer experience. I have been using Turbo tax for years and like the intuitive nature but was very disappointed in the live chat feature.
Date published: 2021-04-02
Rated 4 out of 5 by from Really helpful and easy to use. I needed to call one of their experts and the experience was much better than expected.
Date published: 2021-04-02
Rated 5 out of 5 by from TurboTax is awesome they were very helpful thank you so much guys will definitely use again
Date published: 2021-04-02
All TurboTax® Offerings Reviews - Page 4251
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from TurboTax is difficult for citizens abroad I live outside of the US and TurboTax is so difficult to use! It's impossible to schedule phone calls for help (even though it comes for free with the deluxe package that you have to purchase in order to file from abroad) as they don't let you input foreign numbers. Sometimes it's impossible to get to a chat option without setting up a phone call. I also wasn't able to have a line by line review of my return because of the phone unavailability. Nothing can be conducted over email. I luckily got 1 good chat helper (bless Debbie!) who was able to answer all my questions. But the experience was super frustrating overall.
Date published: 2021-04-02
Rated 5 out of 5 by from Thorough but easy Turbo Tax has continued to be extremely thorough with everything I need to file my taxes. Taxes can be stressful but Turbo Tax keeps it relatively simple. I'm confident once ready to file.
Date published: 2021-04-02
Rated 3 out of 5 by from 2020 Review TurboTax Premier is relatively easy to use but it's still a money grab. You pay for the software download which includes Federal and 1 state but I had to break my credit card out two more times before I could get everything filed. Each additional state is $45 more plus an additional $25 to file electronically.
Date published: 2021-04-02
Rated 5 out of 5 by from Turbo Tax Is So Easy& It is so easy to use and walks you through all the options
Date published: 2021-04-02
Rated 5 out of 5 by from Turbo Tax I always use turbo tax to file my federal and state returns, and I have doing my own taxes for over 50 years.
Date published: 2021-04-02
Rated 5 out of 5 by from Love TurboTax I have used Turbo Tax the last 7 years, it's extremely easy even thou I'm self employed. I have had zero issues and recommend to anyone who just hates waiting around a tax prep office!
Date published: 2021-04-02
Rated 5 out of 5 by from ThankYOU TURBO TAX This was an incredible tool and I was finished in record time...which is a miracle for me!
Date published: 2021-04-02
Rated 3 out of 5 by from Customer Service was disappointing Customer service was lacking for the extra fee you pay it was not worth it - I had a very simple question. A non-CPA question at that - it was a system error. The live chat was not friendly and transferred me to talk to a CPA - the woman was very rude. She asked gave no instruction and took over my screen without permission. She also was useless in answering my question. I ended up figuring it out myself. Maybe the live over the phone is better but train your live chat people to provide a better customer experience. I have been using Turbo tax for years and like the intuitive nature but was very disappointed in the live chat feature.
Date published: 2021-04-02
Rated 4 out of 5 by from Really helpful and easy to use. I needed to call one of their experts and the experience was much better than expected.
Date published: 2021-04-02
Rated 5 out of 5 by from TurboTax is awesome they were very helpful thank you so much guys will definitely use again
Date published: 2021-04-02
All TurboTax® Offerings Reviews - Page 4251