TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 2 out of 5 by from Was Great Until This Year This year's disappointments: There was no way to enter data for Schedule E except on the Form itself' E-file was rejected by federal & state , error code IND -032-04 - PIN or prior year AGI was incorrect. These were checked and there was no error. E-file was rejected two more times resulting in printing & filing by mail. Very disappointing and no way to be reimbursed for the State E-file fee. Instructions to file by mail were disappointing as well. No way to talk to someone. "Helpful" Videos were useless and time consuming. Will now have to wait weeks longer for refunds After 16 years, I'll try another way to prepare my taxes.
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax is Awesome I loved how easy it was to file my taxes with the help of an expert. I also loved how cost efficient TurboTax is.
Date published: 2022-03-17
Rated 3 out of 5 by from Problem with previous year I did not save my previous year to this year's computer. I had three major problems and no support for help in locating my last year's Turbo tax prepared tax submission.
Date published: 2022-03-17
Rated 5 out of 5 by from Not Bad I attempted to file with H&R Block, Free Tax USA, and Turbo Tax. I found that Turbo Tax had the most simple format and allowed me to itemize deductions more than either Free Tax USA or H&R Block. My return was rejected through H&R Block and after several telephone calls and waiting on hold for nearly 13 minutes for each call made, and attempting to follow the instructions on line only to have the same window show up and no where else to continue rectifying the error, I decided to go back to Turbo Tax and complete my tax returns. I also had a very professional and pleasing conversation with Ms. Pamela at Customer Service. She was extremely helpful and ran me through everything that I needed to do to complete the tax return. Good Job Pamela!
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax is very good Live contact was very helpful to me so that I would get my taxes right. Excellent service great knowledge of what I needed
Date published: 2022-03-17
Rated 5 out of 5 by from Easy to use Have used TT for years and happy with the easy and outcome.
Date published: 2022-03-17
Rated 3 out of 5 by from Decent product, but very expensive. Yea, Turbo Tax is better than H&R Block, but its way more expensive... I guess I have purchased Turbo Tax the last two years more because of the challenges with H&R Block software getting weird and acting up vs the high cost of Turbo Tax. Come on, $170 for the software download & $55 for each state?? I did buy it from Costco for $139, but that $55 for the state is really expensive. I guess I need to reach out so some tax preparers and see what they charge to fill in the blanks given my P&L is all done on Quickbooks already....It truly takes 15 minutes to do your taxes once your P&L is done.
Date published: 2022-03-17
Rated 5 out of 5 by from great It went great Turbo Tax was so easy to use. I would totally use it again.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax is very user friendly. I appreciate the services provided. Great money saver over H&R Block
Date published: 2022-03-17
Rated 4 out of 5 by from after I figured out where to put my SS income I like it, but I called your support number and it still got rejected. I figured out how to get to the cell that the SS amount went in and it is now filed. Also, this is not free some off the wall company has charged my personal bank account 39.90. If I get it back.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4204
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Was Great Until This Year This year's disappointments: There was no way to enter data for Schedule E except on the Form itself' E-file was rejected by federal & state , error code IND -032-04 - PIN or prior year AGI was incorrect. These were checked and there was no error. E-file was rejected two more times resulting in printing & filing by mail. Very disappointing and no way to be reimbursed for the State E-file fee. Instructions to file by mail were disappointing as well. No way to talk to someone. "Helpful" Videos were useless and time consuming. Will now have to wait weeks longer for refunds After 16 years, I'll try another way to prepare my taxes.
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax is Awesome I loved how easy it was to file my taxes with the help of an expert. I also loved how cost efficient TurboTax is.
Date published: 2022-03-17
Rated 3 out of 5 by from Problem with previous year I did not save my previous year to this year's computer. I had three major problems and no support for help in locating my last year's Turbo tax prepared tax submission.
Date published: 2022-03-17
Rated 5 out of 5 by from Not Bad I attempted to file with H&R Block, Free Tax USA, and Turbo Tax. I found that Turbo Tax had the most simple format and allowed me to itemize deductions more than either Free Tax USA or H&R Block. My return was rejected through H&R Block and after several telephone calls and waiting on hold for nearly 13 minutes for each call made, and attempting to follow the instructions on line only to have the same window show up and no where else to continue rectifying the error, I decided to go back to Turbo Tax and complete my tax returns. I also had a very professional and pleasing conversation with Ms. Pamela at Customer Service. She was extremely helpful and ran me through everything that I needed to do to complete the tax return. Good Job Pamela!
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax is very good Live contact was very helpful to me so that I would get my taxes right. Excellent service great knowledge of what I needed
Date published: 2022-03-17
Rated 5 out of 5 by from Easy to use Have used TT for years and happy with the easy and outcome.
Date published: 2022-03-17
Rated 3 out of 5 by from Decent product, but very expensive. Yea, Turbo Tax is better than H&R Block, but its way more expensive... I guess I have purchased Turbo Tax the last two years more because of the challenges with H&R Block software getting weird and acting up vs the high cost of Turbo Tax. Come on, $170 for the software download & $55 for each state?? I did buy it from Costco for $139, but that $55 for the state is really expensive. I guess I need to reach out so some tax preparers and see what they charge to fill in the blanks given my P&L is all done on Quickbooks already....It truly takes 15 minutes to do your taxes once your P&L is done.
Date published: 2022-03-17
Rated 5 out of 5 by from great It went great Turbo Tax was so easy to use. I would totally use it again.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax is very user friendly. I appreciate the services provided. Great money saver over H&R Block
Date published: 2022-03-17
Rated 4 out of 5 by from after I figured out where to put my SS income I like it, but I called your support number and it still got rejected. I figured out how to get to the cell that the SS amount went in and it is now filed. Also, this is not free some off the wall company has charged my personal bank account 39.90. If I get it back.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4204