TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Far exceeded my expectations! Makes taxes easy and clear! So many explanations. If I can do it, anyone can ;)
Date published: 2021-04-14
Rated 5 out of 5 by from TurboTax has made filing taxes easier yourself. TurboTax really helped us walk through our taxes ourselves and made inputting information very easy. The help throughout the process was great.
Date published: 2021-04-13
Rated 5 out of 5 by from Use it every year I'm still confused about taxes but Turbo tax makes it a whole lot easier and quite quick.
Date published: 2021-04-13
Rated 5 out of 5 by from Takes a little bit but i like it Did not engage with a live person but the experience was great
Date published: 2021-04-13
Rated 5 out of 5 by from turbo tax is easy Was able to do taxes in a couple of hours, so efficiency is key.
Date published: 2021-04-13
Rated 1 out of 5 by from Arbitrarily made changes between finish & filing! There was a delay between completion & filing, during which time TurboTax arbitrarily deleted a 1099R and actually CHANGED A NUMBER. These changes were made by TT, not by me, because I wasn't into the program betweentimes. Unprofessional, and caused me at least another hour's worth of work to track down the changes. If I hadn't gone back to confirm the figures from my first .pdf, I'd never have known & been in all kinds of trouble w/IRS. Second problem, the updates were completely opaque. There was never any information about what changes were made that might have affected my return. I will never use TT again.
Date published: 2021-04-13
Rated 4 out of 5 by from TurboTax is ....... necessary Paying taxes is kind of like looking forward to being shot in front of a firing squad. TurboTax makes the discomfort quick and "tolerable"!
Date published: 2021-04-13
Rated 5 out of 5 by from Easy even for a first time filer. TurboTax is Awesome! It's my first time to file my taxes. I was so nervous, but TurboTax made it so easy.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax is terrific. I received help from different people. They were all terrific. I wish I could remember their names. The tax expert who helped me, as well as the woman who helped me e-file because I made an error in my social security number. They were all helpful.
Date published: 2021-04-13
Rated 2 out of 5 by from TurboTax contains errors During the preparation of my taxes, I ran into three errors in the calculations TurboTax performs. First, if your mortgage is (enough) over 1,000,000 (and originating before 2017) and you're taking a home office deduction for a portion of it, TurboTax will not subtract that amount from Schedule A, leaving you with too large of a deduction. Also, for CA takes, it will somehow decide that you have a home equity loan and decide wrongly that you are eligible for a 1,100,000 exemption, again leaving you with too large of a deduction (though it allows you to correct this). Finally, for self-employment deferral of income, it should always do the calculation and enter it in the form even if you do not defer. It doesn't do this: it either enters zeros there or forces you to take the deferral. The agent went out of her way to try to help me with this, to listen to me as I explained the issue, and to follow up, but it was a long process (2.5 hours in just the initial call with her) with almost nothing accomplished. They gave me access to a download of the desktop software, supposedly, but the license number didn't work, and when she sent me messages through the software, it would show an alert as if they were there but it was not possible to view them. I would expect better from a national software than to encounter so many bugs, including some that could have really messed up my returns, and probably would have for most who wouldn't have examined it as carefully. If it hadn't been for these, the software might have considerably simplified my life. As it was, it did not.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 4177
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Far exceeded my expectations! Makes taxes easy and clear! So many explanations. If I can do it, anyone can ;)
Date published: 2021-04-14
Rated 5 out of 5 by from TurboTax has made filing taxes easier yourself. TurboTax really helped us walk through our taxes ourselves and made inputting information very easy. The help throughout the process was great.
Date published: 2021-04-13
Rated 5 out of 5 by from Use it every year I'm still confused about taxes but Turbo tax makes it a whole lot easier and quite quick.
Date published: 2021-04-13
Rated 5 out of 5 by from Takes a little bit but i like it Did not engage with a live person but the experience was great
Date published: 2021-04-13
Rated 5 out of 5 by from turbo tax is easy Was able to do taxes in a couple of hours, so efficiency is key.
Date published: 2021-04-13
Rated 1 out of 5 by from Arbitrarily made changes between finish & filing! There was a delay between completion & filing, during which time TurboTax arbitrarily deleted a 1099R and actually CHANGED A NUMBER. These changes were made by TT, not by me, because I wasn't into the program betweentimes. Unprofessional, and caused me at least another hour's worth of work to track down the changes. If I hadn't gone back to confirm the figures from my first .pdf, I'd never have known & been in all kinds of trouble w/IRS. Second problem, the updates were completely opaque. There was never any information about what changes were made that might have affected my return. I will never use TT again.
Date published: 2021-04-13
Rated 4 out of 5 by from TurboTax is ....... necessary Paying taxes is kind of like looking forward to being shot in front of a firing squad. TurboTax makes the discomfort quick and "tolerable"!
Date published: 2021-04-13
Rated 5 out of 5 by from Easy even for a first time filer. TurboTax is Awesome! It's my first time to file my taxes. I was so nervous, but TurboTax made it so easy.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax is terrific. I received help from different people. They were all terrific. I wish I could remember their names. The tax expert who helped me, as well as the woman who helped me e-file because I made an error in my social security number. They were all helpful.
Date published: 2021-04-13
Rated 2 out of 5 by from TurboTax contains errors During the preparation of my taxes, I ran into three errors in the calculations TurboTax performs. First, if your mortgage is (enough) over 1,000,000 (and originating before 2017) and you're taking a home office deduction for a portion of it, TurboTax will not subtract that amount from Schedule A, leaving you with too large of a deduction. Also, for CA takes, it will somehow decide that you have a home equity loan and decide wrongly that you are eligible for a 1,100,000 exemption, again leaving you with too large of a deduction (though it allows you to correct this). Finally, for self-employment deferral of income, it should always do the calculation and enter it in the form even if you do not defer. It doesn't do this: it either enters zeros there or forces you to take the deferral. The agent went out of her way to try to help me with this, to listen to me as I explained the issue, and to follow up, but it was a long process (2.5 hours in just the initial call with her) with almost nothing accomplished. They gave me access to a download of the desktop software, supposedly, but the license number didn't work, and when she sent me messages through the software, it would show an alert as if they were there but it was not possible to view them. I would expect better from a national software than to encounter so many bugs, including some that could have really messed up my returns, and probably would have for most who wouldn't have examined it as carefully. If it hadn't been for these, the software might have considerably simplified my life. As it was, it did not.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 4177