TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Way too many fees I went in with free software and by the end had to fork over $140 in fees. I had to get deluxe because I was a freelance driver for DoorDash, understandable. But afterwards, I wasn't able to switch back for my state refund, which I didn't realize would be another $50, and then the fee to use my return to pay these fees is $40, absolutely ridiculous
Date published: 2021-04-04
Rated 5 out of 5 by from Simple and search function is great Simple and easy with ability to search for help and guidance is well done. Able to upload bank and investment files.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax has a Good Service It was nice to have the Chat feature. Not sure if I needed to pay for the LIVE Turbo Tax this Year.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax is slipping TT continues to be my go-to tax program but I am disappointed that over the years the help tab is not providing an understandable (in layman terms) explanation. More importantly, this year I found that when you request information on a topic, it often does not offer you the option to go immediately to the form or step-by-step instruction location.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax Business-Great...Customer Service-Great. I use Turbo Tax Business for my kids GSK Trust Fund 1041/K-1 filings. I am signed up for Turbo Tax Advantage - that download failed miserably with a circular sign-in bug. Customer Service was great although I truly hate your Integrated Voice Response system. Once your Rep got me to the download page, everything worked fine from there. Would like some more explanations like 'what is a 28% tax" or "what is a section 1250.." Normal people explanations not those with Masters in Taxation explanations.
Date published: 2021-04-04
Rated 5 out of 5 by from AWESOME IT WAS VERY VERY HELPFULL USING TURBOTAX. THEY MAKE SURE IT'S ALL CORRECT.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax it is convenient! couldn't change my inputs, that's why I gave it a four instead of five.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax is easy to operate I have used it for 3 years and it is good and convenient. Representative is helpful.
Date published: 2021-04-04
Rated 5 out of 5 by from Easy Peasy Tax filing I hate filing taxes and Turbo Tax takes the pain right out of it!
Date published: 2021-04-04
Rated 1 out of 5 by from COST They charged me an extra 90 to enter in $125 in profits on investments. I was forced to pay it to continue or go somewhere else. So I lost money on my investments
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 4173
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Way too many fees I went in with free software and by the end had to fork over $140 in fees. I had to get deluxe because I was a freelance driver for DoorDash, understandable. But afterwards, I wasn't able to switch back for my state refund, which I didn't realize would be another $50, and then the fee to use my return to pay these fees is $40, absolutely ridiculous
Date published: 2021-04-04
Rated 5 out of 5 by from Simple and search function is great Simple and easy with ability to search for help and guidance is well done. Able to upload bank and investment files.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax has a Good Service It was nice to have the Chat feature. Not sure if I needed to pay for the LIVE Turbo Tax this Year.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax is slipping TT continues to be my go-to tax program but I am disappointed that over the years the help tab is not providing an understandable (in layman terms) explanation. More importantly, this year I found that when you request information on a topic, it often does not offer you the option to go immediately to the form or step-by-step instruction location.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax Business-Great...Customer Service-Great. I use Turbo Tax Business for my kids GSK Trust Fund 1041/K-1 filings. I am signed up for Turbo Tax Advantage - that download failed miserably with a circular sign-in bug. Customer Service was great although I truly hate your Integrated Voice Response system. Once your Rep got me to the download page, everything worked fine from there. Would like some more explanations like 'what is a 28% tax" or "what is a section 1250.." Normal people explanations not those with Masters in Taxation explanations.
Date published: 2021-04-04
Rated 5 out of 5 by from AWESOME IT WAS VERY VERY HELPFULL USING TURBOTAX. THEY MAKE SURE IT'S ALL CORRECT.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax it is convenient! couldn't change my inputs, that's why I gave it a four instead of five.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax is easy to operate I have used it for 3 years and it is good and convenient. Representative is helpful.
Date published: 2021-04-04
Rated 5 out of 5 by from Easy Peasy Tax filing I hate filing taxes and Turbo Tax takes the pain right out of it!
Date published: 2021-04-04
Rated 1 out of 5 by from COST They charged me an extra 90 to enter in $125 in profits on investments. I was forced to pay it to continue or go somewhere else. So I lost money on my investments
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 4173