TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Glitches in Procedure to Amend a Return I have been using Turbo Tax Home and Business successfully for years, but I never had to use it to amend a return before. This year a got a corrected 1099 OID after I had filed, and the correction changed the income from non-taxable to taxable. I would have thought this correction was common enough that there would be a procedure to amend the return, but that procedure was not available. I was able to change the 1099 OID form in Turbo Tax, and it appeared to produce an amended return with good numbers except that it required that I reduce the amount of my refund applied to next year's taxes, and it also instructed me to pay additional taxes. If I do both, I will pay double to fix the corrected OID. I e-filed the return and gave the federal government my bank information so they could deduct a payment from my account, but I hope they reduce the amount applied to my 2021 taxes instead. This glitch also caused an error in my estimated tax payment schedule for 2021. Waiting to see what happens next. Disappointed with the glitches in the software.
Date published: 2021-04-06
Rated 4 out of 5 by from turbo tax review First time using and it was a little confusing - but made it through. Somehow my return was not saved and I had to re-enter my information. Support could not find the return or explain how this happened.
Date published: 2021-04-06
Rated 5 out of 5 by from Muy servicial y resolvio mi problema. Y me le dan un aumento a Erika. Gracias, y buenas tardes.
Date published: 2021-04-06
Rated 5 out of 5 by from Incredible Can't believe how simple TurboTax made it. Very convent step by step instructions.
Date published: 2021-04-06
Rated 1 out of 5 by from fingers crossed Two years in a row, I did not get my refund as expected, the site said I had submitted everything correctly, and confirmed both State and Federal were accepted but I only received 1 of the 2. I had reached out via the representative chat this year, they weren't helpful, but confirmed I had to figure this out alone. Fingers crossed it works this year, if not, I will be contacting a higher authority that can fix this.
Date published: 2021-04-06
Rated 5 out of 5 by from Awesome product Very simple. No problems at all. Everything is done for you.
Date published: 2021-04-06
Rated 5 out of 5 by from TurboTax makes life so much easier Paying our taxes goes so much smoother now and I don't even have to use my calculator!
Date published: 2021-04-06
Rated 1 out of 5 by from Turbotax updates would not install Turbotax updates would not install multible calls to Turdotax did not resolve issue. Because I could not e-file. I paid extra to file California State and could not do it. I had to print and send hard copy to file the taxes. At least I should get my cost for the state e-file returned (25$). Very disappointed with Turbotax.
Date published: 2021-04-06
Rated 5 out of 5 by from Complicated Tax Return Made Easier I was able to chat with representatives who had tons of experience and answered all my questions. I had a rental house sale that was driving me crazy! They gave me the confidence to complete my return.
Date published: 2021-04-06
Rated 5 out of 5 by from Taxes Made Simple! I have been a TurboTax customer for 10 years now and they never disappoint! Very easy format, intuitive to use, and very organized.
Date published: 2021-04-06
All TurboTax® Offerings Reviews - Page 4150
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Glitches in Procedure to Amend a Return I have been using Turbo Tax Home and Business successfully for years, but I never had to use it to amend a return before. This year a got a corrected 1099 OID after I had filed, and the correction changed the income from non-taxable to taxable. I would have thought this correction was common enough that there would be a procedure to amend the return, but that procedure was not available. I was able to change the 1099 OID form in Turbo Tax, and it appeared to produce an amended return with good numbers except that it required that I reduce the amount of my refund applied to next year's taxes, and it also instructed me to pay additional taxes. If I do both, I will pay double to fix the corrected OID. I e-filed the return and gave the federal government my bank information so they could deduct a payment from my account, but I hope they reduce the amount applied to my 2021 taxes instead. This glitch also caused an error in my estimated tax payment schedule for 2021. Waiting to see what happens next. Disappointed with the glitches in the software.
Date published: 2021-04-06
Rated 4 out of 5 by from turbo tax review First time using and it was a little confusing - but made it through. Somehow my return was not saved and I had to re-enter my information. Support could not find the return or explain how this happened.
Date published: 2021-04-06
Rated 5 out of 5 by from Muy servicial y resolvio mi problema. Y me le dan un aumento a Erika. Gracias, y buenas tardes.
Date published: 2021-04-06
Rated 5 out of 5 by from Incredible Can't believe how simple TurboTax made it. Very convent step by step instructions.
Date published: 2021-04-06
Rated 1 out of 5 by from fingers crossed Two years in a row, I did not get my refund as expected, the site said I had submitted everything correctly, and confirmed both State and Federal were accepted but I only received 1 of the 2. I had reached out via the representative chat this year, they weren't helpful, but confirmed I had to figure this out alone. Fingers crossed it works this year, if not, I will be contacting a higher authority that can fix this.
Date published: 2021-04-06
Rated 5 out of 5 by from Awesome product Very simple. No problems at all. Everything is done for you.
Date published: 2021-04-06
Rated 5 out of 5 by from TurboTax makes life so much easier Paying our taxes goes so much smoother now and I don't even have to use my calculator!
Date published: 2021-04-06
Rated 1 out of 5 by from Turbotax updates would not install Turbotax updates would not install multible calls to Turdotax did not resolve issue. Because I could not e-file. I paid extra to file California State and could not do it. I had to print and send hard copy to file the taxes. At least I should get my cost for the state e-file returned (25$). Very disappointed with Turbotax.
Date published: 2021-04-06
Rated 5 out of 5 by from Complicated Tax Return Made Easier I was able to chat with representatives who had tons of experience and answered all my questions. I had a rental house sale that was driving me crazy! They gave me the confidence to complete my return.
Date published: 2021-04-06
Rated 5 out of 5 by from Taxes Made Simple! I have been a TurboTax customer for 10 years now and they never disappoint! Very easy format, intuitive to use, and very organized.
Date published: 2021-04-06
All TurboTax® Offerings Reviews - Page 4150